Man on phone


Welcome to a fast, easy way to see a GP

AXA Doctor at Hand puts everyday health at your fingertips

See a doctor or Advanced Nurse Practitioner whenever you want, wherever you are. Get your prescription1 delivered to your hotel when you’re away on business. And now – with our Advance corporate health scheme – you could benefit from GP-led tests and scans without having to take time out to see a consultant first2.

AXA Doctor at Hand, powered by Doctor Care Anywhere, is a private online GP service that puts better health in easy reach for everyone. It’s an evolution in on-demand, personalised care for your clients and their employees. 

AXA Doctor at Hand is included as part of Advance, our corporate health insurance, or as a standalone purchase.

How AXA Doctor at Hand works

Anytime appointments

With AXA Doctor at Hand, GP appointments by video or phone are just a couple of taps away – 24 hours a day, seven days a week, 365 days a year3. There’s no waiting for the surgery to open. And there’s no hanging on the phone for a GP appointment. Advanced Nurse Practitioner appointments are available between the hours of 8am - 10pm.

From the GP to the Specialist
Hand-picked GPs

Appointments are with qualified doctorsand Advanced Nurse Practitioners; experienced healthcare professionals hand-picked by Doctor Care Anywhere. Employees can even choose the doctor they want to see.

Medical records at a touch
Medical records at a touch

Your client’s employees will have a copy of their appointment notes uploaded directly to their patient record so they’ve got a reminder of the conversation they’ve had with the doctor. Their full medical notes can be sent to their NHS GP to make sure that everyone’s in the picture.

Doctor-patient confidentiality is paramount. Your client’s business will be given overall usage reports but no personal details.

Home or abroad
See a GP anywhere

Booking online or through the app couldn’t be easier. AXA Doctor at Hand appointments are usually available within a few hours, and employees can join at home or abroad, however prescriptions are only available in the UK. GP and Advanced Nurse Practitioner appointments are twenty minutes long and with our Advance corporate health membership, there’s no limit to the number of times they can use the service4.

Health tracking
Seamless patient journeys

With our Advance corporate health membership if something needs looking into, GPs can recommend some diagnostic tests or scans2. Employees might not need to see a consultant first. A specialist will review the results remotely before the GP goes through them with the employee over the phone or by video call, saving precious time. The GP can also contact our Fast Track Appointments team directly to arrange further treatment5.

Prescription Icon
Prescriptions made easy

If a prescription could help, your client’s employees won’t even have to visit a pharmacy. Prescriptions can be delivered straight to the office, their home, their hotel or a local pharmacy if it’s easier1.

Find out more

We'd be delighted to update you further on AXA Doctor at Hand, our provider partnership, along with the great results we've seen to date.

1 AXA Doctor at Hand prescriptions are available in most circumstances and available only in the UK. Outpatient prescriptions and delivery costs are an additional cost and may cost more than the NHS cost.

2 If included in your AXA Health scheme, where clinically and geographically appropriate (centres in England, Scotland and Wales). Dependants must be aged 18+ for GP to organise diagnostics. 

3 Subject to appointment availability.

4 Subject to the Doctor Care Anywhere fair-usage policy.

5 If you have private healthcare benefits, outpatient limits may apply. If you don't have private healthcare benefits any specialist referrals would need to be self-funded. All referrals and treatment recommended are on a private basis. The GPs are unable to refer to the NHS.