Welcome to a fast, easy way to see a GP

AXA Doctor at Hand puts everyday health at your fingertips

See a doctor whenever you want, wherever you are. Get your prescription1 delivered to your hotel when you’re away on business. And now – with our Advance corporate health scheme – you could benefit from GP-led tests and scans without having to take time out to see a consultant first2.

AXA Doctor at Hand, powered by Doctor Care Anywhere, is a private online GP service that puts better health in easy reach for everyone. It’s an evolution in on-demand, personalised care for you and your employees. 

AXA Doctor at Hand is included as part of Advance, our corporate health insurance. Or you can buy it on its own as a healthcare benefit for your business.  

How AXA Doctor at Hand works

Anytime appointments

With AXA Doctor at Hand, GP appointments by video or phone are just a couple of taps away – 24 hours a day, seven days a week, 365 days a year3. There’s no waiting for the surgery to open. And there’s no hanging on the phone for a GP appointment.


Hand-picked GPs

Appointments are with qualified doctors; experienced healthcare professionals hand-picked by Doctor Care Anywhere. Your employees can even choose the doctor they want to see. 

Medical records at a touch
Medical records at a touch

Your employees will have a copy of their appointment notes uploaded directly to their patient record so they’ve got a reminder of the conversation they’ve had with the doctor. Their full medical notes can be sent to their NHS GP to make sure that everyone’s in the picture.

Doctor-patient confidentiality is paramount. Your business will be given overall usage reports but no personal details.

Home or abroad
See a GP anywhere

Booking online or through the app couldn’t be easier. AXA Doctor at Hand appointments are usually available within a few hours, and your employees can join from anywhere in the world – at home or when they’re away. GP appointments are twenty minutes long and with our Advance corporate health membership there's no limit to the number of times they can use the service4.

Health tracking
Seamless patient journeys

With our Advance corporate health membership if something needs looking into, GPs can recommend some diagnostic tests or scans2. Your employees might not need to see a consultant first. A specialist will review the results remotely before the GP goes through them with the employee over the phone or by video call, saving precious time. The GP can also contact our Fast Track Appointments team directly to arrange further treatment5.

Prescription Icon
Prescriptions made easy

If a prescription could help, your employees won’t even have to visit a pharmacy. Prescriptions can be delivered straight to the office, their home, their hotel or a local pharmacy if it’s easier1.

"With the introdution of Doctor@Hand, Universal Music UK saw an 18% year to date decrease in absences for medical appointments compared to the same period last year" 

Andrea Giacomazzi, Universal Music Compensation and Benefits Director

Find out more about our AXA Doctor at Hand online private GP service

Digital health: the changing landscape of how we access GP services

This report combines our own research with findings from the Centre for Economics and Business Research (CEBR), to look at how offering online consultations not only benefits the healthcare sector, but also businesses and patients.

1Available in most circumstances. Out-patient prescriptions and deliveries may not be covered by the scheme and may cost more than on the NHS. Medicine may not be available worldwide. Prescriptions are restricted in USA and sanctioned countries.

2If included in your AXA Health scheme, where clinically and geographically appropriate (centres in England, Scotland and Wales). Dependants must be aged 18+ for GP to organise diagnostics.

3Subject to appointment availability.

4Subject to Doctor Care Anywhere fair-usage agreement.

5If you have private healthcare benefits, out-patient limits may apply. If you don’t have private healthcare benefits any specialist referrals would need to be self-funded. All referrals and treatment recommended are on a private basis. The GPs are unable to refer to the NHS.