Mother and child

We're here for you

Supporting you during the coronavirus pandemic

Last updated: 21 June 2021

Keeping your health on track

If you have a health concern and you’ve put off diagnosis or treatment, please don’t delay any longer. We’re here to help you keep your health on track.

  Find out more

Helping you get the support you need

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Our promise to you

“We’re committed to doing the right thing by our members. Any reduction in claims costs compared to 2019* arising from delays in treatment due to the coronavirus crisis will be refunded in proportion to your subscription paid.”

Tracy Garrad, CEO AXA Health

Man on tablet computer

Support in uncertain times

Our Clinical Support Centre gives you access to specialist consultations for a range of conditions, from the safety and comfort of your own home.  Call us and we’ll connect you to the right specialist.

Long COVID

Supporting you with long COVID

If you’ve not been feeling yourself since having COVID-19, you may be wondering where to turn. 

We’re already set up to support you, with access to long COVID specialists who’ll help you get tests you need and refer you for further treatment – including our specifically designed long COVID rehabilitation programme. All you need is a GP or specialist referral, and we’ll get everything moving. 

doctor at hand

Unlimited access to your online GP service

With AXA Doctor at Hand, powered by Doctor Care Anywhere, you can see a GP safely from home by video or phone call, whenever you need to 24/7.  Members on personal and SME plans have unlimited access to AXA Doctor at Hand as part of their AXA Health membership.

Subject to appointment availability and the Doctor Care Anywhere fair-usage policy.

Thrive banner

Support for your mental health

Right now, looking after our mental wellbeing is important. So we’ve teamed up with Thrive – the app that helps you boost your mental wellbeing and build resilience – to offer our individual and SME members a free subscription until 30 September 2021.

Health Services

More services for you

Don’t forget, we have a range of health and wellbeing services to support you during these challenging times. From talking to a physiotherapist by phone to checking your medication with a pharmacist, it’s all at your fingertips for you to use.

Support for employers

 

How we can help

Whether you’re planning a controlled return to the workplace or adjusting to new, remote ways of working, we’re here to help you meet the health and wellbeing needs of your teams. 

Support for large corporate employers

 

 Working safely

We’ve created a risk assessment toolkit to help you put measures in place for a safe and successful return to work. For up to date information and guidance on working safely during coronavirus pandemic, please continue to follow the advice from Department for Business, Energy & Industrial Strategy and Public Health England.

Download our Risk Assessment Toolkit Working safely during coronavirus (COVID-19) (external link)

 

Testing your employees

The government has set out guidance for bringing employees safely back into the workplace. One such consideration is deciding whether to test your employees before they return to work. Our support guide outlines our latest thoughts as we continue to monitor the situation carefully.

Download our guide to employee testing

 

Travel and your insurance

Follow our latest guidance for travel members while travel options are restricted

Keep in touch

Make sure we have your up-to-date email address so we can keep you up to date about how we’re here for you

Do you have questions about the new coronavirus which causes the illness COVID-19?

Visit the NHS' Coronavirus (COVID-19) (external link) for the latest NHS information and advice about coronavirus (COVID-19), including information on social distancing and changes to everyday life.

Use NHS 111 online (external link) to check if your symptoms might be coronavirus and what to do next.

For information on how coronavirus may affect your travel plans, please follow the guidance of the Foreign and Commonwealth Office (external link). 

How can I help stop the infection spreading? 

Follow NHS advice on social distancing (external link) which includes: 

Do
  • Try to stay at least 2 metres (3 steps) away from anyone you do not live with (or anyone not in your support bubble) 
  • Wash your hands with soap and water often – do this for at least 20 seconds 
  • Use hand sanitiser gel if soap and water are not available
  • Wash your hands as soon as you get back home
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • Put used tissues in the bin immediately and wash your hands afterwards

Don't

  •      Touch your eyes, nose or mouth if your hands are not clean
What are the symptoms of COVID-19?

The main symptoms are a high temperature, a new, continuous cough and a loss or change to your sense of smell or taste. If you are concerned that you may have coronavirus visit NHS 111 online (external link) coronavirus service.