With an AXA Health Plan you can tailor your options to your individual needs and budget. You can also choose to add your partner, or other family members, to your plan with the flexibility to choose different cover options for each person.
At the heart of our health insurance is a commitment to your wellbeing and the wellbeing of your loved ones. Simply put, our health insurance provides fast access to private healthcare when you need it.
Our AXA Health Plan, like most health insurance, only covers new conditions that develop after you join and not pre-existing conditions.
Our AXA Health Plan options
Cancer care option - gives you wide-ranging treatment and support for a new cancer diagnosis that you receive after you join.
Inpatient and day patient care option - this care option gives you access to inpatient or day patient treatment at a private hospital covered by your plan.
Outpatient diagnosis and care option - designed to get you in front of a specialist fast, so you can start your healthcare journey quickly.
Mental health care option - gives you access to private healthcare for mental illness that begins after you join.
Our AXA Health Plan gives you the flexibility to combine care options to best suit your needs. You can even choose to have different care options for different people on your plan, giving you more control over your cover levels and the cost of your plan.
Standalone options include Outpatient diagnosis and care, Inpatient and day patient care and Cancer care.
Mental health care must be selected with one of the other care options. Inpatient and day patient care must be included when buying Cancer care and Outpatient diagnosis and care together.
As with most insurance, there are some things we don’t cover under any care option (you can find more information on exclusions below).
Compare our health insurance options below and see how you could build a plan that's right for you.
What are the benefits of our Cancer care option?
Opting to include our Cancer care option on your AXA Health plan offers peace of mind and the feeling of reassurance. We've highlighted below some of our key benefits this cover offers (please note our Cancer care option will only cover you for cancers you haven't previously had).
Prompt access to expert help
Following a diagnosis of an eligible cancer, you'll have quick access to cancer treatment via specialists and other health professionals when needed. You'll also be allocated a dedicated case manager to support you, by phone, every step of the way.
Often the questions we have about our health come when we least expect it so at AXA Health our healthcare professionals on our cancer support phone service are available, at the end of the phone, day or night - we're here for you.
Speak to our specialist cancer nurses on our cancer support service 9am-5pm Monday - Friday. Outside these hours our nurses and counsellors provide round the clock support by phone.
Access to eligible cancer drugs and treatments
We want to help you get healthy and on your way to recovery as quickly as possible. That's why, if your specialist recommends it, we will cover the costs of licensed drugs being prescribed within the terms of their licence.
Treatment at a location to suit you
We want your journey to be as smooth as possible, so if your doctor thinks it is appropriate, you’ll be able to receive chemotherapy by IV drip at home.
When you choose to include our Cancer care option on your AXA Health Plan you will get many benefits including...
Phone support from your own dedicated cancer case manager to see you through your treatment
Private hospital stays, day patient units fees and scanning centres paid in full (when using a hospital or day patient unit covered by your plan).
Diagnostic tests for inpatients and day patients with no yearly limit
Testing to help choose the best chemotherapy for your diagnosis
CT, MRI and PET scans paid in full (when using a hospital or scanning centre covered by your plan).
Specialist fees for the specialist treating your cancer with no yearly limit
Specialist consultations with the specialist treating your cancer when you are an outpatient
Radiotherapy, including when it is used to relieve pain
Drug treatment to kill cancer cells, including biological therapies and chemotherapy (there is no time limit on how long we cover these drugs)
Monitoring and follow up consultations as long as you are a member and have a plan with us (and have the Cancer care option)
The costs of wigs, head coverings, microblading or specialist clothing needed during the active treatment of cancer. For wigs, head coverings and microblading this is up to £1,000 a membership year and for specialist clothing this is up to £2,000 a membership year
Drugs that are licensed, being prescribed in line with their licence and under specialist referral (these will be subject to your medical history and cover options chosen)
Palliative treatment to relieve pain or other symptoms rather than cure the cancer
Health coaching. We offer a 6-month, dedicated health coaching service for people with cancer. It is delivered by a trained Health Coach who can provide expert advice and support with health and wellbeing goals needed as a result of cancer and treatment.
Fatigue management. For members diagnosed with cancer, we provide access to the app Untire Now, which provides tools to help reduce the impact of one of the most common side effects of cancer and its treatment - cancer-related fatigue.
Please note this cover option will only cover you for cancer you haven't previously had.
You can find a full list of exclusions in our handbook but here are some of the things not included with our Cancer care option:
Any cancer that you've had at any point before joining us including if the same cancer comes back or spreads.
Any conditions other than cancer. Add other options to cover these.
Tests or consultations before cancer is diagnosed.
Screening or preventative cancer treatment.
What are the benefits of our Inpatient and day patient care option?
This cover option is designed for when you need to stay in hospital and gives you access to treatment at a private hospital covered by the plan. Our Inpatient and day patient care option includes:
Includes all of the following:
Day patient or inpatient surgery to diagnose or treat a condition.
Includes tests and scans that you have as a day patient. These are tests where you don't stay overnight, but you're admitted to hospital because you need to recover under medical supervision.
Also includes tests and scans that you need as an inpatient.
Specialists’ fees. This includes fees for surgeons, anaesthetists and physicians. The cost of using the operating theatre and staying in hospital. Other costs to do with staying in hospital, such as nursing care, drugs and dressings while you’re there. Outpatient drugs (given to take home) aren't covered.
If you need oral surgery we’ll only cover certain surgeries, and only if your dentist refers you. We’ll only cover this in certain hospitals.
Includes follow-up treatment and tests after treatment we’ve covered – click on the headings below to find out more.
We’ll cover costs for any of the following to do with a hospital stay that we’re covering, so long as a specialist refers you or is overseeing the treatment:
Nurses, Dieticians, Orthoptists, Speech therapists, Audiologists.
There are a few rules about how many sessions you can have – if you need this treatment, we’ll let you know more about this as part of the authorisation process for your claim.
Includes physiotherapy you have while you’re an inpatient or day patient.
Includes physiotherapy, osteopathy or chiropractic treatment to do with the condition you had the hospital stay for. A specialist will need to refer you.
Includes follow-up outpatient consultations for the same condition, after you’ve been in hospital as a day patient or inpatient.
When you’re building your plan, you can choose to have up to three specialist consultations a year, or no yearly limit on consultations.
If you choose three, and have both Outpatient diagnosis and care and Inpatient and day patient care options, the three consultations are shared across both options. We only cover specialists who we work with and who are covered by the plan.
We’ll cover the cost of an ambulance if you need to go to another private hospital or medical facility while you’re having treatment that we’re covering. This only covers road ambulances.
We’ll cover costs for one parent to stay in hospital with their child while the child is having treatment we’re covering.
It doesn’t matter how old the child is.
We’ll pay a contribution towards the cost for a close relative or friend to stay in a hotel to support you (or a child who’s a member) while having treatment in a private hospital.
We’ll cover this so long as the member is getting treatment that we cover. We’ll pay up to £120 a night. The most we’ll pay per membership year is £600.
We’ll cover the cost of a nurse giving you antibiotics by drip at home.
We’ll cover this so long as you’d otherwise need to have the treatment at hospital as a day patient or inpatient. We won’t cover treatment you could have had as an outpatient.
If you’re diagnosed with a heart condition after you start your plan, we’ll offer you extra support:
A dedicated heart nurse available by phone.
Consultations, checkups and monitoring after any of the following: Coronary artery bypass. Cardiac valve surgery. Surgery to fit a pacemaker or defibrillator.
Coronary angioplasty. This doesn’t include routine checks that your GP would usually carry out.
Includes treatment for non-routine medical conditions that arise during your pregnancy or childbirth.
This doesn’t include routine antenatal care or routine care after the birth. This doesn’t cover treatment to prevent the risk of medical conditions, during pregnancy and childbirth, due to your previous medical history.
We’ll cover laser treatment to improve the look of a port-wine stain birthmark on the child’s face. We’ll also cover one operation to correct prominent ears (pinnaplasty).
We’ll cover these so long as the child is under 14, covered by your plan, and had no planned or pending treatment when their cover started.
We'll cover up to £5000 for prosthesis (artificial, removeable body part) during the lifetime of your membership.
We’ll only pay once for each body part you need to replace.
We cover this as long as the accident or surgery, that led to you losing the body part, happens after you join us.
We won’t cover replacement body parts following cancer treatment (unless you choose the Cancer care option).
You can find a full list of exclusions in our handbook but here are some of the things not included with our Inpatient and day patient care option:
Outpatient consultations, tests or treatments you have before a hospital stay (unless they’re follow-ups for something we covered before). You can add our Outpatient diagnosis and care option to cover this.
Cancer. You may be able to add our Cancer care option to cover this.
Mental health issues. You may be able to add Mental health care to cover this.
Any condition you had in the three years before you joined until you've been trouble-free for two years in a row after that date. This includes if you had symptoms of a condition that hadn't been diagnosed.
What are the benefits of our Outpatient and diagnosis care option?
Our Outpatient diagnosis and care option helps you gets you in front of a specialist fast, so you can start your healthcare journey quickly. It includes:
Includes outpatient consultations with a specialist.
When you’re building your plan, you can choose to have up to three specialist consultations a year, or no yearly limit on consultations.
If you choose three, and have both Outpatient diagnosis and care and Inpatient and day patient care options, the three consultations are shared across both options.
Includes outpatient tests and scans, such as:
Blood tests and other lab tests.
X-rays.
Ultrasound scans.
CT, MRI and PET scans.
We only cover tests or scans when a specialist refers you. We won’t cover tests if your NHS GP or a private GP refers you directly.
We’ll only cover tests or scans carried out at a scanning centre or hospital covered by your plan.
Treatment you have as an outpatient, including surgery.
See our handbook for more about what we do and don’t cover.
Includes up to 10 sessions of outpatient treatment. This could be with a physiotherapist, osteopath or chiropractor (10 sessions maximum combined).
With our online Muscles, bones and joints service, a clinician will advise you on the most appropriate treatment for you (this service does not include chiropractic treatment). Only available to members 18 years and over.
If you’d like a second opinion from another specialist, we can arrange this for you.
Includes appointments with any of the following, so long as a specialist refers you: Nurses, Dieticians, Orthoptists, Speech therapists, Audiologists.
There are a few rules about how many sessions you can have – if you need this treatment, we’ll let you know about this as part of approving your cover.
You can find a full list of exclusions in our handbook but here are some of the things not included with our Outpatient and diagnosis care option:
Inpatient surgery, or other tests or treatment where you stay overnight or longer. If you want cover for these, add Inpatient and day patient care to cover this.
Day patient tests, treatment or surgery where you need to recover under medical supervision. If you want cover for these, add Inpatient and day patient care to cover this.
There's no cover for treatment of cancer once you've been diagnosed. You could add our Cancer care option to cover this.
Treatment for mental health issues. You could add our Mental health care option to cover this.
Any condition you had in the three years before you joined until you’ve been trouble-free for two years in a row after that date. This includes if you had symptoms of a condition that hadn’t been diagnosed.
What mental health conditions are covered?
Our Mental health care option provides access to a range of services to help all kinds of mental health struggles. We believe no-one should suffer alone - and our mental health insurance aims to achieve this.
Our mental health care option is designed to help those with mental health issues that developed after they started their plan (not pre-existing conditions). It includes:
When you contact us, we’ll talk to you about what’s covered and how we can support you. Your GP or specialist can refer you.
Includes inpatient care for an initial period of admission. Also includes treatment programmes while you’re in hospital. When you contact us, our mental health professionals will talk to you about what’s covered and how we can support you.
We’ll contribute towards the costs for a close relative or friend to stay in a hotel to support you (or a child who’s a member) while having treatment in a private hospital. We’ll cover this so long as the member is getting treatment that we cover. We’ll pay up to £120 a night. The most we’ll pay per membership year is £600.
If you use the NHS for your day patient or inpatient treatment, we’ll pay you £50 a day or night, up to £2,000 a membership year. We’ll do this so long as your plan would have covered the treatment. See our handbook for more about what we do and don’t cover.
You can find a full list of exclusions in our handbook. Our Mental health cover option does not provide cover for any mental health condition where you’ve been referred to a specialist, other than your GP, in the five years before joining (unfortunately if you have, we won't be able to offer you this option).
Get more from your AXA Health Plan with Everyday healthcare
With an AXA Health Plan, if you are aged 18 or over, you get access to Everyday healthcare. Everyday healthcare provides a range of services and tools, as well as access to offers, to help you stay happy and healthy.
Everyday healthcare Includes...
With our 24/7 online GP service, you can select from a choice of appointments by video or phone with a GP or with an Advanced Clinical Practitioner. GPs are available 24 hours a day and Advanced Clinical Practitioners are available from 8am-10pm (subject to appointment availability).
Get clear, up-to-date information and support, day and night. Speak to one of our team of experienced health professionals. Our team will support you and your family members. No worry is too small – if it matters to you, it matters to us.
Chat a worry through with a mental health professional, 24/7 anytime.
Take this assessment at home for important information on your cholesterol and blood sugar levels.
Help keep yourself healthy with access to discounted gym memberships and wellbeing services. Offers are not part of your insured plan and are subject to change.
Private health insurance, also referred to as private medical insurance, is an insurance policy which complements the NHS.
Anyone with health insurance can still use all the services offered by the NHS but you will also have access to private healthcare, which can often provide you with quick diagnosis and treatment (depending on your cover).
Private medical insurance may also provide access to specialist treatments, or cancer drugs that may not be available on the NHS (depending on the cover you choose).
You will usually pay a monthly subscription and you can claim for the costs of private healthcare you receive which is covered by your policy.
Most health insurance plans are designed to cover you for new and unforeseen medical issues and don’t cover treatment for conditions and symptoms you’re already suffering from when you join. These medical conditions are known as pre-existing conditions.
A health insurance policy may not cover incurable or long-term conditions, such as arthritis or diabetes. These conditions are called chronic conditions.
A chronic condition is a disease, illness or injury that has one or more of the following characteristics:
It needs ongoing or long-term monitoring through consultations, examinations, check-ups and/or tests.
It needs ongoing or long-term control or relief of symptoms.
It requires rehabilitation, or for you to be specially trained to cope with it.
It continues indefinitely.
It has no known cure.
It comes back or is likely to come back.
The cost of health insurance can vary depending on factors such as your age, your location, your excess and the level of cover you choose. You can find out more on our cost of private health insurance page.
Your excess is the amount you pay towards treatment if you make a claim. You can choose which level of excess you prefer, and it impacts the overall cost of your cover. If you choose a higher excess, your premiums would be less, but you’d have to pay more if you made a claim. If you have a lower excess, your monthly premiums would be higher, but you would pay less if you made a claim.
Your premium, sometimes called a subscription, is what you pay for your health insurance cover. This is usually paid monthly or annually.
No, a medical is not usually required to purchase health insurance. You simply provide your personal details and typically answer some health questions. If you have any pre-existing or chronic conditions, you should talk to your insurer before purchasing to be clear on what is and isn’t covered. You can find an explanation of pre-existing and chronic conditions in this FAQ.
The AXA Health Plan takes some of the worry out of accessing healthcare. It covers private treatment for new conditions, and includes access to our online private GP service.
You can see everything about what we do and don’t cover in the information we’ll give you before you buy.
You pay a monthly or yearly cost, and then if you become ill or develop a health issue, you can choose to use private healthcare, so long as it’s covered by your membership.
You usually start off by seeing a GP – that can be an NHS GP or a private one. Then if you need to see a specialist, you can get in touch with us and we’ll walk you through what you’re covered for.
If you choose an option that covers seeing a specialist we can source or even book the appointment for you. If you have an option for hospital treatment this will usually be in a private hospital.
Our AXA Health Plan covers private treatment for new medical conditions – it’s not designed to cover conditions you already have symptoms of when you join. The treatment that’s covered will depend on the cover you choose – we offer a range of options so you can select what matters to you. For example, you could choose to have cover for:
seeing a specialist for a diagnosis
inpatient or day patient treatment, including operations, in a private hospital
cancer treatment if you ever get a cancer diagnosis
help with mental health conditions
As with most insurance, there are some things we don’t cover under any of the care options with our AXA Health Plan:
Chronic conditions
We don't cover treatment or monitoring of ongoing, recurring and long-term conditions (chronic conditions).
Pregnancy and childbirth
We don't cover pregnancy or childbirth.
Dental or optical treatment
We don't cover services that a dentist or optician would usually carry out.
We don't cover dental procedures.
Treatments, drugs and dressings
We don't cover fees for outpatient drugs, dressings and private prescriptions.
We don't cover services that a GP practice would usually carry out.
We don't cover preventative treatment or tests when there are no apparent symptoms.
We don’t cover therapeutic vaccines, even if it's recommended as part of your treatment.
We only cover treatment shown to be safe and effective by NICE, or by clinical trials that we recognise.
We only cover the approved Advanced Therapeutic Medicinal Products (medicines based on genes or tissues) listed on our website.
Private health insurance covers private treatment for new medical conditions. It’s not designed to cover conditions you already have when you join. That includes conditions that start before you join, but which haven’t yet been diagnosed.
This means your cover for any conditions you already have when you join is limited, and we may not cover the condition at all. If you have symptoms now that you’re worried about, we probably won’t cover that condition if you join, even if you haven’t seen a doctor about it.
We’ll explain this cover before you buy, and you’ll see it on your membership certificate and handbook if you do buy.
Most health insurance, from any insurer, is designed to cover new medical conditions, not those you have already. So your cover for conditions that started before you joined will be limited.
For the AXA Health plan, a moratorium means that for most people joining the AXA Health Plan, we won’t cover any condition you had symptoms of in the three years before you joined. This includes if you had symptoms of a condition that hadn’t been diagnosed. This will last until you’ve had at least two years trouble-free from the condition after joining. Trouble-free means you haven’t gone to a medical practitioner, had any treatment or advice, followed a special diet, or taken medication, including over-the-counter medication.
As well as this rule, we also have specific rules for some conditions too - including:
chronic conditions – we'll only cover acute episodes, not long-term treatment.
cancer - if you choose our cancer option, we'll only cover new cancer, not cancer that you had at any point before you joined. This includes if the previous cancer comes back or spreads.
diabetes - we won’t cover diabetes or some other specified conditions.
raised PSA (Prostate Specific Antigen) - if you've had a raised PSA that has led to investigation, monitoring or treatment, we won't cover any prostate conditions.
You don't need to have an excess when you take out a plan, but you can choose to have one to help lower your premium.
If you call us to make a claim, we’ll tell you what the excess is on your plan. When we receive an invoice for your treatment we’ll reduce the amount we’ll pay by your excess.
With our AXA Health Plan, you’ll need to pay your total excess for each 12-month period in which you make at least one claim. The 12-month period starts on the date you first have treatment.
We pay claims in the order they are sent to us, which means the first claim we pay might not be for the first treatment you had. We will confirm your excess start date on your membership documents.
You’ll need to pay your excess again if you make a claim 12 months after your first treatment date, even if it’s for treatment of the same medical condition
Yes. You can add a partner, dependants, parents, grandparents, or even grandchildren to your policy, so you are able to provide peace of mind for yourself and your loved ones. Your family can be included on your plan even if they live at a different address and each family member can have the cover options to best suit their needs.
We are unable to provide cover for people over 74 years of age. Additionally, we do not offer child only health insurance plans, although children can be covered on an adult relative's plan.
If you are thinking of joining AXA Health, simply start a quote – it doesn’t take long, and we won’t ask tricky medical questions. You can also give us a call on 0800 169 7593*.
If you’re already with AXA Health, it’s easiest to contact us through your online account.
*Lines are open 09:00 - 19:00 Mon - Fri. Closed Sat - Sun. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.