Legal information

About AXA Health

We’re bringing all our health brands together under one name - AXA Health. While we’re letting you know now,we’ll be working hard over the coming months to make this transition - it won’t happen all at once.

Our email addresses will change to AXA Health and we’ll answer the phone as AXA Health too. But you’ll still see the Health-on-Line and AXA PPP healthcare brands on our product materials and in other interactions whilst we work through the changes. In the meantime, we want to be clear about what services we provide to you, under each brand, while we make the transition.

For further information on what services we provide to you, under each name, while we are transitioning to our new brand, please read our information about AXA Health guide.

Here is a summary of which of our services are regulated, and by which regulatory body.

AXA Health and AXA PPP healthcare are trading names of AXA PPP healthcare Limited (Registered No. 3148119), AXA ICAS Limited (Registered No. 2548573), AXA ICAS Occupational Health Services Limited (Registered No. 1336017) and AXA PPP healthcare Administration Services Limited (Registered No. 3429917). AXA Health and Health-on-Line are trading names of Health-on-Line Company UK Limited (Registered No. 3655704). Wholly owned subsidiaries of AXA PPP healthcare Group Limited and part of the global AXA Group. All companies are registered in England and Wales at 5 Old Broad Street, London EC2N 1AD until 31 March 2021, and thereafter 20 Gracechurch Street, London EC3V 0BG.   

AXA PPP healthcare Administration Services Limited and the Trust services they provide, including Trust administration detailed within this document, are not  regulated by the Financial Conduct Authority or the Prudential Regulation Authority.  Insurance policies are underwritten by AXA PPP healthcare Limited. AXA PPP healthcare Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Health-on-Line Company UK Limited is authorised and regulated by the Financial Conduct Authority. 

AXA ICAS Limited and AXA ICAS Occupational Health Services Limited and the services and offers they provide are not regulated by either the Financial Conduct Authority or the Prudential Regulation Authority. These services include Pro-active Health services. (Our Proactive Health services include; The Proactive Health Gateway, Health Assessments, Wellness events, employee training along with additional bespoke events.), Doctor@Hand when purchased separately from your insurance product, Realise Health Assessments and services provided for through our online shop AXAActivePlus.co.uk, including PureGym memberships and other redeemable offers.

Our Trust arrangements

For our members who are part of a corporate plan, where health benefits are provided under a Group Trust arrangement, rather than a Private Medical Insurance policy, the Trust is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority. In these instances the Trust groups are administered by AXA PPP healthcare Administration Services Limited.

If you are unsure whether the health benefits provided to you are under a Trust arrangement please check with your employer or check your current membership handbook.

AXA PPP healthcare Limited FCA registered number is 202947. Health-on-Line Company UK Limited FCA registered number is 308776. This information can be checked from the FCA website: fca.org.uk or by contacting the FCA on 0800 111 6768 or +44 (0)20 7066 1000 if you are calling outside of the UK and Channel Islands.

AXA PPP healthcare Limited is a recognised insurer in Guernsey.

AXA PPP healthcare Limited is authorised as a category ‘A’ permit holder by the Jersey Financial Services Commission.

AXA PPP healthcare Limited registered VAT number GB 243 6741 60

AXA PPP healthcare Limited and Health-on-Line Company UK Limited are participants in the Financial Services Compensation Scheme established under the Financial Services and Markets Act 2000. The scheme is administered by the Financial Services Compensation Scheme Limited (FSCS).

The scheme may act if it decides that an insurance company is in such serious financial difficulties that it may not be able to honour its contracts of insurance. The scheme may assist by providing financial assistance to the insurer concerned, by transferring policies to another insurer, or by paying compensation to eligible policyholders.

Further information about the operation of the scheme is available on the FSCS website: www.fscs.org.uk.