For the latest information from regarding COVID-19, otherwise known as Coronavirus, please see our Coronavirus information page.
If you’re looking to get a quote or to buy private medical insurance, please call us on one of the numbers below.
If you don’t currently have private medical insurance or you are thinking of switching to us, please call 0800 111 4004 (lines open 09.00 - 19.00 Mon - Fri. Closed Sat - Sun)
If you are leaving an AXA Health private medical insurance scheme provided by your employer, please call 0800 032 1965 (lines are open 8am to 7pm weekdays and 9am to 1pm Saturdays)
You can contact Customer Service and start a claim by accessing Member Online and visiting the secure Inbox. You are also able to upload and send documents such as invoices and claim forms. Due to the sensitive nature of the information we receive, we cannot accept correspondence via email.
Online
You can view your membership statement and recent benefit statements by logging in to Member Online. You can also send us any questions you have via the Inbox. Log in / Register here.
By telephone
Call our Personal Advisers on 0800 132 203
Or if you're calling from overseas +44 1892 512 345
To contact us by Text Relay simply prefix the number listed with 18001.
Calls made from UK landlines to 0800 numbers will not be charged. We may record and/or monitor calls. Lines are open 8am to 8pm Monday to Friday and 9am to 5pm Saturdays and Bank Holidays.
We hope you never need to raise concerns about our service or any aspect of your membership with us. However, if you do, please contact us and we will do our best to resolve things for you.
If you would like to know more information about our complaint resolution process please view our complaints page.
Call us
Please call us on 0800 132203
Or if you're calling from overseas +44 1892 512 345
Write to us
Complaint Resolution Department
AXA Health
Phillips House
Crescent Road
Tunbridge Wells
Kent, TN1 2PL
Submit via Member Online
Log in to your dedicated Member Online account and send us the details of your complaint under the ‘Complaint’ query type in the secure Inbox.
Log in / Register for Member Online
Alternatively if you don’t wish to log in / register for Member Online please inform us of your complaint online here.
To help us resolve your complaint, we’ll need the following information:
This could mean to pre-authorise treatment or to talk about an existing claim
This could be to reset your Member online password, to change any element of your policy ie. Address, or if you are thinking about leaving us.
If you have one of these products, you can also contact us via our secure online messaging service. You’ll find information on how to claim here
Login or Register to access your exclusive member discounts, find the latest health support and access to our medical experts.