You can contact us by phone or online and details are shown in the menu below.
If you use Text Relay, simply prefix the appropriate number listed with 18001. Calls to 0800 numbers will not be charged. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
Take a look at our claims guidance for help with some of our most frequently asked queries that may help you, before you call us.
You can start a claim or talk to us about an existing claim by phone or online. Before you call, please take a look at how to make a claim and read our frequently asked questions – you may find what you are looking for.
Phone
To seek treatment for back, joint or muscle pain, call 0800 029 4236
Online
You can start a new claim by visiting Member Online at any time, day or night. It’s completely secure and easy to use.
Phone
To seek support for a mental health condition (if covered by your plan), call 0800 521 903.
Online
You can start a new claim by visiting Member Online at any time, day or night. It’s completely secure and easy to use.
Phone
If your membership number starts with AXA (i.e. AXA/R1234567), call 0800 027 1384.
If your membership number starts with HOL (i.e. HOL/A1234567), call 0345 600 1292 (Lines are open 8am to 6pm, Mon-Fri).
Online
You can start a new claim by visiting Member Online at any time, day or night. It’s completely secure and easy to use.
We want to get you to the right person, first time, without the need to transfer you. Each plan has a dedicated number. To find yours, please log in to your online account.
Or use one of these numbers (calls may be transferred)
If you have a personal healthcare plan – call 0800 068 2497.
If you’re part of a large company scheme – call 0800 068 2494.
If you’re part of a small company scheme (less than 50 employees) – call 0800 068 2497.
Alternatively call 0800 302 9133 (calls may be transferred).
To change your address, email or phone number log in to Member Online and click ‘My profile’ to get started.
By phone
You can also call us to make these changes on 0345 607 6280
(Lines are open 8am to 8pm Mon – Fri and 9am to 5pm on Sat).
If you'd like someone to make changes to your plan on your behalf, we need your permission first. You can manage 'permissions' in your online account. Just log in and go to your profile.
To query an invoice or to settle your bill, call 0800 029 4233
(Lines are open 8am to 8pm Mon – Fri and 9am to 5pm on Sat).
You can view your benefit statements online. You can also send us a question from your secure inbox online, or log in and speak to us via web chat.
If you have a query about your online account, call 0800 302 9133
(Lines are open 8am to 6pm Mon – Fri and 9am to 5pm on Sat).
We would love to hear from you, so if you want to send us feedback, please get in touch.
Phone
If your membership number starts with AXA (i.e. AXA/R1234567), call 0800 027 1384.
If you don’t know your membership number call 0800 132 203
(Lines are open 8am to 8pm Mon – Fri and 9am to 5pm on Sat).
Online
Log in to your Member Online account and select ‘Contact us’
Log in
Or complete our online form
Write to us
Customer Relations Team
AXA Health
Phillips House
Crescent Road
Tunbridge Wells
Kent
TN1 2PL
If you have a complaint, could you let us know:
If you are thinking of leaving us, call 01892 512 345.
If you’re leaving an AXA Health plan provided by your employer, call 0800 032 1965.
(Lines are open 8am to 8pm Mon – Fri and 9am to 5pm on Sat)
Send us a message by completing an online form.
To find out how to claim for these products, click here
If you're abroad and need to speak to us, call +44 1892 512 345 and we will put you through to the right team.
If you’re new to AXA Health or thinking of switching to us, call 0800 111 4004.
(Lines are open 9am to 7pm Mon - Fri.)