Contact us

Information regarding Coronavirus

For the latest information from regarding COVID-19, otherwise known as Coronavirus, please see our Coronavirus information page.

Sales

If you’re looking to get a quote or to buy private medical insurance, please call us on one of the numbers below.

If you don’t currently have private medical insurance or you are thinking of switching to us, please call 0800 111 4004 (lines open 09.00 - 19.00 Mon - Fri. Closed Sat - Sun)

If you are leaving an AXA Health private medical insurance scheme provided by your employer, please call 0800 032 1965 (lines are open 8am to 7pm weekdays and 9am to 1pm Saturdays)

Claims

You can contact Customer Service and start a claim by accessing Member Online and visiting the secure Inbox. You are also able to upload and send documents such as invoices and claim forms. Due to the sensitive nature of the information we receive, we cannot accept correspondence via email.

Log in / Register for Member Online

Claims contact details

Membership

Online

You can view your membership statement and recent benefit statements by logging in to Member Online. You can also send us any questions you have via the Inbox. Log in / Register here.

By telephone

Call our Personal Advisers on 0800 132 203

Or if you're calling from overseas +44 1892 512 345

To contact us by Text Relay simply prefix the number listed with 18001.

Calls made from UK landlines to 0800 numbers will not be charged. We may record and/or monitor calls. Lines are open 8am to 8pm Monday to Friday and 9am to 5pm Saturdays and Bank Holidays.

Complaints

We hope you never need to raise concerns about our service or any aspect of your membership with us. However, if you do, please contact us and we will do our best to resolve things for you.

If you would like to know more information about our complaint resolution process please view our complaints page.

Call us

Please call us on 0800 132203

Or if you're calling from overseas +44 1892 512 345

Write to us

Complaint Resolution Department
AXA Health
Phillips House
Crescent Road
Tunbridge Wells
Kent, TN1 2PL

Submit via Member Online

Log in to your dedicated Member Online account and send us the details of your complaint under the ‘Complaint’ query type in the secure Inbox.

Log in / Register for Member Online

Alternatively if you don’t wish to log in / register for Member Online please inform us of your complaint online here.

To help us resolve your complaint, we’ll need the following information:

• Your name and membership number
• A contact telephone number
• A description of your complaint
• Any relevant information relating to your complaint that we may not have already seen.