You can contact us by phone or online and details are shown in the menu below.
If you use Text Relay, simply prefix the appropriate number listed with 18001. Calls to 0800 numbers will not be charged. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
If you’re new to AXA Health or thinking of switching to us, call 0800 111 4004
(Lines are open 9am to 7pm Mon - Fri.)
You can start a claim or talk to us about an existing claim by phone or online.
If you want to speak to us about another member’s claim or health concerns, then we need their permission first. You can manage 'permissions' in your online account. Just log in and go to your profile.
By phone
To seek treatment for back, joint or muscle pain, call 0800 029 4236
To seek support for a mental health condition (if covered by your plan), call 0800 521 903
If your membership number starts with AXA (i.e. AXA/R1234567), call 0800 027 1384
If your membership number starts with HOL (i.e. HOL/A1234567), call 0345 600 1292 (Lines are open 8am to 6pm, Mon-Fri)
If you don’t know your membership number and for all other claims, call 0800 132 203
(Lines are open 8am to 8pm Mon – Fri and 9am to 5pm on Sat.)
Online
You can start a new claim online at any time, day or night. It’s completely secure and easy to use.
You can send us your documents, such as invoices and claim form, online. Log in to Member Online and use the ‘Upload documents’ button from the home page. We cannot accept these documents via email due to their sensitive nature.
To change your address, email or phone number log in to Member Online and click ‘My profile’ to get started.
By phone
You can also call us to make these changes on 0345 607 6280
(Lines are open 8am to 8pm Mon – Fri and 9am to 5pm on Sat)
If you'd like someone to make changes to your plan on your behalf, we need your permission first. You can manage 'permissions' in your online account. Just log in and go to your profile.
To query an invoice or to settle your bill, call 0800 029 4233
(Lines are open 8am to 8pm Mon – Fri and 9am to 5pm on Sat)
You can view your benefit statements online. You can also send us a question from your secure inbox online, or log in and speak to us via web chat.
If you have a query about your online account, call 0800 302 9133
(Lines are open 8am to 5pm Mon – Fri and 9am to 5pm on Sat)
We would love to hear from you, so if you want to send us feedback, please get in touch.
Phone
If your membership number starts with AXA (i.e. AXA/R1234567), call 0800 027 1384
If you don’t know your membership number call 0800 132 203
(Lines are open 8am to 8pm Mon – Fri and 9am to 5pm on Sat)
Online
Log in to your Member Online account and select ‘Contact us’
Or complete our online form
Write to us
Customer Relations Team
AXA Health
Phillips House
Crescent Road
Tunbridge Wells
Kent, TN1 2PL
If you have a complaint, could you let us know:
If you are thinking of leaving us, call 01892 512 345.
If you’re leaving an AXA Health plan provided by your employer, call 0800 032 1965.
(Lines are open 8am to 8pm Mon – Fri and 9am to 5pm on Sat)
Send us a message by completing an online form.
To find out how to claim for these products, click here
If you're abroad and need to speak to us, call +44 1892 512 345 and we will put you through to the right team.