Clear, up-to-date information and support day and night
Health concerns can arise at any time, day or night. That’s why our team of experienced health professionals, including nurses, midwives, counsellors, and pharmacists, are here for your employees every day.
Your employees and their families can access our 24/7 health support line and email the service whenever they need information and support. No worry is too small – if it matters to them, it matters to us.
Emergencies
The 24/7 health support line cannot respond to emergencies. If your employee requires an urgent response or has a medical emergency, we ask that they call 111/999 or attend A&E.
Our 24/7 health support line provided support and guidance to over 24,500 people in 2025.
How our 24/7 support line works
If your employee is concerned about their health, or that of a loved one, they can give one of our friendly health professionals a call or send them an email.
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Call
Employees can call to speak with a health professional about their health concerns and questions.
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Email
Your employee can send us an email anytime. We'll get back to them within 24 hours.
Ways we can help
Health concerns and support
Employees can get help with issues such as heart, diabetes, or cancer concerns. If they’re worried about a new diagnosis or upcoming surgery, our experienced nurses and counsellors are ready to support them.
Medication and treatment questions
If your employees have questions about their prescribed medicines or upcoming treatments, our pharmacists provide trusted information to help them feel confident and informed.
Support from midwives
During those precious but sometimes anxious newborn days, employees can find reassurance. Our friendly midwives can offer guidance and support when they need it.
Discussions with health professionals are completely confidential and aim to support your employees with any medical concerns or queries. However, this isn’t an advisory service and does not replace any medical advice provided by a GP or specialist.
What our members say about our corporate health insurance
“So quick, simple and professional. It is so reassuring to know that AXA is there for us at our most vulnerable times in need.”
AXA Health Corporate Member
“The speed with everything plus the care and compassion from every nurse I spoke to.”
AXA Health Corporate Member
"My experience with AXA has been outstanding from initial contact, to receiving clear information and being made to feel at ease asking additional questions. The service from start to finish has been exceptional and I couldn't rate it highly enough."
AXA Health Corporate Member
AXA Health’s corporate health schemes offer 24/7 support as standard
Our 24/7 health support line is included as standard part of Advance, AXA Health’s corporate healthcare scheme and our mid-corporate healthcare plan. Create a tailored scheme that meets your business needs - ensuring quality care and treatment for your team while you retain financial control.
Get in touch with us today to find out how an AXA Health corporate healthcare scheme can support your business and employees.