Small business

Help for when the everyday doesn’t go to plan

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Call us on 0800 389 7413*

Employee Assistance Programme

A family break-up. Difficulty with depression. Struggles with debt. Your employees bring so much more to work over and above themselves and the skills you employed them for. And, while some things they can manage, others might seem too much to cope with. 

With an Employee Assistance Programme (EAP) in place, they can get help with the things that are affecting them right from the start – before their everyday stresses begin to influence their wellbeing and productivity. 

Our EAP options are not available on their own, without other cover options in the plan.

Support for life’s everyday challenges

  • Know that your people have someone to talk to confidentially, 24 hours a day, 365 days a year.
  • Remote support for psychological and mental health conditions, including fast access to fully qualified mental health professionals just a phone call away or online, with no GP referral needed.
  • Support for the everyday challenges your employees face, including financial, legal, home and family issues such as debt, buying a house, childcare provision and divorce.
  • Guide your teams to online help including practical, medical and wellbeing guides.
  • Increase the level of benefits your employees receive with EAP Premier by including up to 8 sessions or therapy.

An investment in team wellbeing

Julia’s accountancy business has eight employees. She’s always aimed for an open and honest culture within her team and likes to think that her staff will talk to her when things aren’t adding up in their personal lives. However, Julia knows that there are many things that people find it hard to talk about with someone they know, let alone with their employer. And she knows that the demands of running a small business sometimes take their toll on her, too. 

Julia has an Employee Assistance Programme included as part of her small business healthcare cover. Her staff have someone independent to talk to about their worries and concerns. And she can also reach out when she needs to.

What this option will pay for

  • Remote support for psychological and mental health conditions: including fast access to fully qualified mental health professionals just a phone call away or online, with no GP referral needed.
  • Health information: your employees questions answered by our qualified Health at Hand nurses and counsellors, night or day.
  • Online help when you need it: information and guidance on a variety of practical, medical and wellbeing topics through our online portal.
  • Help with home and work life: practical, impartial support for home and family issues, as well as financial and legal matters such as dealing with debt, buying a house or your consumer rights, through our LifeManagementTM service.
  • Face-to-face counselling: EAP Premier members will receive up to eight sessions with a clinical specialist for each team member, as well as structured online live-chat counselling.
  • Support for your managers: to help them to meet day-to-day team challenges (EAP Premier).

What's not covered?

As with most private healthcare plans, there are exclusions and limitations. If you'd like to find out more about what is and isn't covered, call us on 0800 389 7413* or request a callback

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Build a plan that's right for you and your business

At AXA Health, we know that every small business is unique. That’s why we offer a choice of healthcare cover options and benefits that you can select from, so that you only pay for the cover you want.1

Choose your cover options to create a package that works best for you and your team. For inspiration, take a look at our example plans. For more help, speak to one of our advisors on 0800 389 7413*

1If you are buying cover for 1-2 people only, you will need to include either the Treatment option or the Diagnostics Only option in your plan.

Included as standard:

Regardless of the cover options that you choose, you'll have access to the following included as standard:

  • Doctor@Hand - Unlimited access to our 24/7 online GP service, Doctor@Hand (provided by Doctor Care Anywhere). Appointments are subject to availability. Fair usage policy applies.
  • Working Body - Our Working Body service gives you and your team aged 18 and over access to a physiotherapist over the phone, without the need for a GP referral.
  • Health at Hand - our telephone helpline is open 24/7 for health information and support from nurses and counsellors. Midwives and pharmacists are available from 8am-8pm Monday to Friday, until 4pm on Saturday, and until 12pm on Sunday.
  • Heart and cancer nurses - available by phone, who are experienced in supporting you and your family when living with these conditions.
  • Proactive Health Gateway - our online platform giving you and your team access to wellbeing support that's tailored to their individual goals. They can use the AXA Health Age calculator to find out their 'Health Age' and follow in-depth guidance and make suggested changes to get healthier.
  • Healthy rewards - including discounts across products at ActivePlus, our online health store.

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Defaqto 5 star rating     feefo_platinum_service_2020_tag_dark.png     YMONEY.2019_DIRECT.HEALTHCARE.axa.jpg

Our Business Health plan has been rated 5 Stars by independent financial information business, Defaqto. The Defaqto 5 Star Rating is based on an assessment of the overall product including all options. If some of the options are not selected, this will affect the product’s Star Rating.


Award-winning provider

  • Defaqto - 5 Star Rating
  • Feefo - Platinum Trusted Service Award
  • Your Money - Best Direct Healthcare Provider Award

* Phone lines are open 8:30am-5:30pm Monday to Friday. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.