You'll need a GP referral and your membership number.

If you’re feeling unwell, book an appointment to see your GP. Your healthcare scheme kicks in once a GP has referred you on for specialist care after they’ve evaluated your symptoms, carried out any diagnostic tests and you've finished any treatment they’ve prescribed.

Find out more about how to claim.

Yes, in most cases you'll need a GP referral for your treatment to be covered. Having a GP referral will help us to support you with your claim quickly and efficiently.

There are some instances where you may not need a GP referral before starting a claim:

If you're still unsure please contact us.

Your membership number is on your membership and claims documents and looks like 1234567A or AXA/R1234567. You'll find your documents on your online account.

Still can't find your membership number? Give us a call.

Your authorisation number is the reference number we gave you when we authorised your treatment. This is often referred to as your claim number. It may look like ABC1234 or AXACLM123456.

We may have given this to you by phone, by text or via a message in your online account.

Please give this number to your specialist, therapist, practitioner and/or the hospital where you are having treatment as they will need this number for billing purposes.

We don’t usually cover the cost of face-to-face private GP fees. But most members are covered by our online GP service, AXA Doctor at Hand, which is powered by Doctor Care Anywhere. Take a look at your membership handbook to see if your plan includes this.

Read more about AXA Doctor at Hand here.

Monday to Friday 8am - 8pm and 9am - 5pm Saturdays and Bank holidays. Evenings and Saturday afternoons are usually our less busy times. Read more about how to contact us here.

You can claim by contacting us by phone or online.

You’ll need to send us a copy of your hospital admission and discharge certificate. You can get this from your GP or the hospital where you had treatment. 

If your stay was 28 nights or more, we’ll ask you to complete a consent form so we can contact the hospital if we need more information.

You can send us the documents via Member Online or via post at:
AXA Health
PO Box 428
Tunbridge Wells
TN2 9ND 

Your medical data is yours, so if you'd like someone else to be able to speak to us about your condition or treatment, we need your permission first. You can manage your permissions in 'My profile' on your membership site.

The six week option is a type of cover you might have. It means that the cover is for in-patient and day-patient treatment and any surgical procedure if the NHS can't give you that treatment within six weeks of when that treatment should take place.

The six week option does not apply to consultations or treatments with a therapist or practitioner.