Outpatient option
In a small business, everyone plays a crucial role. So just one person being off for a while can make it hard for you and your team to keep to the commitments you’ve made. And that can increase the pressure on you all and affect your business plans.
Getting people back on their feet quickly if they become unwell is one of the ways you can show your employees that you really value what they do for you. With one of our Outpatient options, selected as part of your business health insurance plan, your employees will be seen quickly by the right specialist at a time and place that works for them. They’ll feel supported, and you’ll be going that extra mile to keep them – and your business – up and running.
An Outpatient option should be selected if you have chosen the Treatment option and would like to have outpatient cover for the initial diagnosis (specialist consultations and diagnostic tests).
Fast access to private healthcare
- Our specialists appointments booking service team can arrange an appointment with a specialist that’s convenient for your employee, near home or work, at a time that works for them (GP referral required).
- Choose from three different levels of cover to match your budget: no yearly limit on outpatient consultations, up to four appointments a year, or up to two.
- If you’re covering six or more staff, you can vary the health benefits you offer for employees.
- Access to our online outpatient service, for selected conditions, where a specialist (consultant) will advise on next steps or provide reassurance within 3 working days following an online clinical assessment.
Online outpatient services
Worries checked out quickly, online by a specialist
When you include our Diagnostics only option or an Outpatient option on your plan, your employees will also gain access to our online outpatient services, which provide fast access to HBSUK's network of consultants, for an array of conditions.
A specialist (consultant) will advise on next steps or provide reassurance, usually within 3 working days, after you complete a remote assessment. If your employee still needs to speak to the specialist after they have received this information, they can have a phone of video call with them, as part of the service.
Recommendations may include prescribing medication¹ and an onward management plan or at-home or in-person tests. If your employee needs a face-to-face specialist consultation, we can check what their plan covers and source a specialist for them.
1The cost of outpatient drugs isn't usually covered by your healthcare plan. Your employee will need to pay for the prescription charges yourself and these may be more expensive than via an NHS prescription.
Keeping your business running
Michael is 52 and owns his own plumbing business in Surrey which employs one other person. Michael’s business is very well known in the area and, as a result, they’re often fully booked months in advance. As there are only two of them in the business, Michael understands how difficult it would be to cover the workflow if he or his employee were unable to work due to ill health. That’s why Michael has opted for the Full Outpatient option on his business health insurance. If either of them becomes unwell, once they have a GP referral, they’ll be able to see an appropriate specialist quickly without waiting around, lessening any impact on their ability to get well again – and helping his company stay afloat.
Choose from three levels of cover
Standard
- Specialist consultations: up to two specialist consultations a year.
- Diagnostic tests: no yearly limit on these when your employee’s specialist refers them.
Enhanced
- Specialist consultations: up to four specialist consultations a year.
- Diagnostic tests: no yearly limit on these when your employee’s specialist refers them.
- Fees for practitioners: no yearly limit on fees for nurses, dieticians, orthoptists, speech therapists and audiologists.
Full
- Specialist consultations: no yearly limit on specialist consultations.
- Diagnostic tests: no yearly limit on these when your employee’s specialist refers them.
- Fees for practitioners: no yearly limit on fees for nurses, dieticians, orthoptists, speech therapists and audiologists.
Included as standard:
Regardless of the cover options that you choose, you'll have access to the following included as standard with your small business insurance plan:
- 24/7 online GP service - Access to our 24/7 phone and video GP service, AXA Doctor at Hand (powered by Doctor Care Anywhere). Appointments are subject to availability. Advanced Clinical Practitioners available 8am-10pm.
- Access to muscle, bone and joint support - You and your team aged 18 and over get access to a physiotherapist over the phone or online, without the need for a GP referral.
- Health information phone line - Our helpline is open 24/7 for health information and support from nurses and counsellors. Midwives and pharmacists are available from 8am-8pm Monday to Friday, until 4pm on Saturday, and until 12pm on Sunday.
- Heart and cancer support - Speak to our experienced health practitioners on the phone - they can support you and your family when living with heart and cancer conditions.
- Access to gym discounts - In addition to your healthcare cover, you can get up to 40% off monthly Nuffield Health Fitness and Wellbeing centre memberships and Hussle Monthly+ pass fees for you and your employees. So your team can find their motivation, whether they’re training for a marathon or just getting started. Offers are subject to change and do not form part of insured benefits. Get more information and terms and conditions.
What's not covered?
As with most private healthcare plans, there are exclusions and limitations. If you'd like to find out more about what is and isn't covered, call us on 0800 389 7413* or request a callback.
Build a plan that's right for you and your business
At AXA Health, we know that every small business is unique. That’s why we offer a choice of healthcare cover options and benefits that you can select from, so that you only pay for the cover you want.1
Choose your cover options to create a package that works best for you and your team. For more help, speak to one of our advisors on 0800 389 7413*
1If you are buying cover for 1-2 people only, you will need to include either the Treatment option or the Diagnostics Only option in your plan.
We’re proud that our Business Health plan has been rated 5 stars by independent financial information business, Defaqto. The Defaqto 5-star rating is based on an assessment of the overall product including all options. If some of the options are not selected, this will affect the product’s star rating.
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*Phone lines are open 8:30am-5:30pm Monday to Friday. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.