Doctor at Hand


Welcome to a fast, easy way to see a GP

Imagine a GP service that fits in with your life

Imagine you’re struggling to juggle work and family but can still fit in a GP appointment when it suits you. Imagine you need a prescription for your child before they go on a school trip in 48 hours.

At AXA Health we’ve imagined it all. It’s why we developed our AXA Doctor at Hand service powered by Doctor Care Anywhere.

With AXA Doctor at Hand, appointments by video or phone are available 24 hours a day, seven days a week, 365 days a year. GPs are available 24/7.1 

Advanced Nurse Practitioners are available from 8am – 10pm (subject to availability)

How AXA Doctor at Hand works


Appointments anytime

Booking is easy. Just go online or use the AXA Doctor at Hand app. Appointments are usually available within a day. There's no waiting for the surgery to open. And there's no hanging on the phone for an appointment.1

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Hand-picked GPs and Advanced Nurse Practitioners

Video or phone appointments are with fully qualified, experienced healthcare professionals, hand-picked by Doctor Care Anywhere. You can choose the person you want to see and get to know them, just like at your local practice.


Prescriptions made easy

If the clinician thinks a prescription could help, it will be uploaded to your account straight after your appointment. AXA Doctor at Hand can organise prescriptions to be delivered straight to your home, office, or a local chemist if it’s easier. Prescriptions are only available in the UK.2


Fast, connected healthcare

If something needs looking into, the GP or Advanced Nurse Practitioner can recommend some diagnostic tests or scans – you might not need to see a consultant first. And they’ll liaise with us directly so we can authorise what you need, without you having to ring us. When the results are in, your GP or Advanced Nurse Practitioner will go through them with you over the phone or by video call.3 If it’s recommended that you need to see a specialist, we’ll be able to book a consultation for you.4


Medical records at a touch

Your secure patient record lets you track and download your notes, scans and test results. Your medical notes and scans can also be sent securely to your NHS GP, to make sure everyone’s in the loop.

Here’s how your information is kept safe

The security and confidentiality of your AXA Doctor at Hand consultation is an absolute priority for AXA Health and Doctor Care Anywhere (DCA). Here’s how your private information is kept safe:

  • Your consultation is completely confidential and bound by the levels of patient confidentiality you’d expect with medical appointments
  • The website and app use the latest security technologies to keep your information secure
  • Regular testing of the advanced encryption systems ensures there are no weaknesses in the platform and no unauthorised parties can access confidential data
  • DCA work with the authorities who oversee information governance in the NHS to ensure the platform meets NHS standards
  • Voice and video data is fully encrypted
  • Consultations are recorded and stored securely as part of your patient record, to ensure the DCA service is delivered safely and as a record of the conversation

Important information

1 Availability – Subject to appointment availability. 

2 Prescriptions – Available in most circumstances. Outpatient prescriptions and delivery are not covered by the scheme and may cost more than on the NHS. Prescriptions are only available in the UK. 

3 Referrals to diagnostics – Dependent on the cover level chosen. Where clinically and geographically appropriate. Dependants must be aged 18 and over or a GP or Advanced Nurse Practitioner, etc to organise diagnostic testing. Not available on child only policies. 

4 Referrals to specialists – If you have private healthcare benefits, out-patient limits may apply. If you don't have private healthcare benefits any specialist referrals would need to be self-funded. All referrals and treatment recommended are on a private basis. AXA Doctor at Hand GPs and Advanced Nurse Practitioners are unable to refer to the NHS.

Already a member?

If you're a large corporate member, please check your Wellbeing Hub to find out if AXA Doctor at Hand is included in your cover and how to get access.

If you’re an individual plan holder or have one of our plans through your SME employer, please visit AXA Doctor at Hand and enter your AXA Health membership number to access your unlimited1 AXA Doctor at Hand benefit.

Small Business

We are now offering unlimited appointments with AXA Doctor at Hand when you take out a Business Health Plan1.

1 subject to Doctor Care Anywhere’s fair usage policy


Imagine your employees not having to call to book a GP appointment, or travel to a surgery. Now your people can access a GP service wherever and whenever they want to. Discover how AXA Doctor at Hand can support your wellbeing strategy.

Defaqto - 5 Star Rating

We’re proud that our Personal Health plan has been rated 5 Stars by independent financial information business, Defaqto.

The Defaqto 5 Star Rating is based on an assessment of the overall product including all options. If some of the options are not selected, this will affect the product’s Star Rating.