Member stories
Honest health stories from some of our inspirational members. Find out how they used their AXA Health insurance to access the support and healthcare they needed quickly, while feeling genuinely cared for.
Do you have a story to share? We'd love to hear from you. Please get in touch by emailing us your story.
"Without good health, I can’t live my life and do what makes me happy.”
By using her AXA Health membership, we helped sheep farmer Sue get back to good health after both a shoulder injury and a cancer diagnosis.
Find out why she feels like a new woman at 76, as she opens the gates to her family farm in the Welsh countryside.
What our members have to say
These are some of our members’ experiences, but each claim experience can vary depending on availability, location and cover chosen.
“I felt genuinely listened to and cared for as a person during my appointments and treatment.”
Nigel, Surrey
10th April 2026
“It was great to be able to use my AXA Health insurance for support with my recovery.”
Sandra, Hampshire
17th April 2026
“When I rang AXA Health insurance, I literally was seen within two days.”
Sue, Wales
30th September 2025
“I had very little confidence that online physiotherapy would help, but it did – and now I’m fully mobile, largely pain-free and running again.”
Mike, Edinburgh
29th May 2026
"I was immediately struck by the care and compassion on the end of the phone."
Jane, Kent
15th April 2026
Supporting our members' health and wellbeing at any age
Bothersome back or painful joints?
Get fast access to online physio support for muscles, bones and joints problems when you’re over 18.
Call our 24/7 health support line
Get medical information fast from our 24/7 health support line. Nurses and counsellors are available 24/7, midwives and pharmacists work to a schedule but will call you back.
Need access to a 24/7 online GP?
Discover an online GP service that fits in with your life. Appointments are subject to availability.
Health assessments
AXA Health members can save 25% off health assessments from either Nuffield Health or Circle Health Group to help give you a better understanding of your health.
Cancer Care Team
Our dedicated case managers are at the end of the phone, whatever the worry. We’ll stay up to date during your treatment, so you won’t have to explain everything each time you ring.
Available for members with cancer cover as part of their membership.
Ready to get your health insurance quote?
Here's some information you'll need:
- Personal details such as your name, address and date of birth.
- Details of any family members you'd like to add to your policy.
- The date you'd like your policy to begin.
Our health insurance quote process usually takes just a few minutes, so why not get an online quote now?
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