Digital Health

The changing landscape of how we access GP services.

From banking and shopping to business and healthcare, our daily experiences are increasingly digital - and this has been accelerated all the more by the coronavirus pandemic. 

Digital health: the changing landscape of how we access GP services explores the scope for GPs to further embrace digitally delivered care. Whilst the pandemic has highlighted the commitment of those working in the healthcare sector, it also enables us to look at how innovation can better support patient demand. 

This AXA Health report combines our own research with findings from the Centre for Economics and Business Research (CEBR), to look at how offering online consultations not only benefits the healthcare sector, but also businesses and patients.

The findings show that UK businesses could have saved up to £1.5 billion annually in lost working time, had employees seen a GP via video or phone, rather than face-to-face in 2019. What’s more, patients could have seen a positive impact on their own wellbeing: 38% said they’d feel much better mentally as a result of the speed and ease of access of speaking to an online GP1.

Find out more about AXA Doctor at Hand, our online private GP service

AXA Doctor at Hand is our private, online GP service powered by Doctor Care Anywhere. It allows patients to speak to a qualified GP, 24/7, 365 days a year, from anywhere in the world2  – giving them more control in how they manage their healthcare. There’s no waiting for the surgery to open, and appointments are usually available within a few hours. AXA Doctor at Hand is included as part of Advance, our corporate health insurance, or can be purchased  as a standalone service.

1. AXA Health conducted omnibus research through 3Gem research between 13-17 February 2020, polling 2,000 UK adults (aged 18+), weighted to be nationally representative.
2. Subject to appointment availability.