It’s a service many of us are aware of but do you know when you should call NHS 111, what information you need to give them, and what medical help they can offer?

Jo Poolman, team manager of the AXA Health's 24/7 health support line, for members, answers these common queries and highlights exactly what the service is.

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Our healthcare professionals answer questions about a range of health concerns. From muscle pain and heart health to skin conditions and lumps and bumps on various parts of the body.