“I had an inguinal hernia operation through my AXA Health membership, which exceeded my expectations in private healthcare.

The entire end-to-end process was very professional – from my initial video appointment through the online GP service, to the operation itself. The people, the communications and the timeline were better than I expected, and at no point was time seen as an issue. When I accessed the online GP service, I was able to book a video appointment that same day.* It was easy to book, and I was really impressed by the speed of being able to speak to a GP.

I felt genuinely listened to and cared for as a person during my appointments and treatment. The anaesthetist and all the nurses were very professional and gave me complete confidence in the private healthcare system. They were also reassuring when they sensed I was anxious about my operation.

The whole process took only a matter of weeks – from my first online GP appointment to keyhole surgery.

It was great to be able to use my AXA Health insurance to get seen and sorted quickly.”

Nigel, Surrey.

^{This is Nigel’s experience, but each claim experience can vary depending on availability, location and cover chosen. 
*Online GP appointments are subject to availability.}