We all love to feel cared for. From steady acts of support to that feeling of being truly listened to.
At AXA Health insurance, we help you access the healthcare you need, quickly.
But more than that, we listen, we support, we care.
Dad: What happened next?
Child: The dragon breathed fire!
Protagonist: That is quite a dragon!
Protagonist: You all right?
Colleague: Yeah, I just want this to go well
Protagonist: You're going to be great!
Protagonist: How was your weekend?
Elderly mother: It was OK. Just a bit quiet in the house these days.
Protagonist: I know, Mum.
AXA employee: Hello, AXA Health.
Protagonist: Hi, yeah I just wanted to talk to you about something that has been bothering me.
AXA employee: Of course, take your time
Protagonist: Yes so…
AXA VO: Our support line nurses and counsellors are ready to listen, day or night.
We understand the importance of being heard. Our teams are here to listen; to support you. From our customer care team to dedicated cancer case managers1, you can be confident we'll support you every step of the way.
With an AXA Health Plan, you can be confident we’ll help you access the care you need, quickly. If you have our outpatient diagnosis and care option, you’ll have access to diagnostic breast and skin cancer checks within 5 working days, and digestive and dermatology specialist advice online within three working days. You'll also have access to online physio appointments within one working day2 and 24/7 online GP appointments3.
We’ve been providing access to healthcare since 1940. With that comes experience and knowledge in how best to support our members. Our policies and services are built from deep expertise, experience and a commitment to the welfare of our members and their families.
1. Cover is subject to your policy and the care options you've chosen.
2. 95% of members were offered a breast check within 5 working days and 98% were offered a skin check within 5 working days in 2025. Appointments in Northern Ireland have limited availability. 99% of members needing an online physiotherapist appointment were offered one within 1 working day in 2025; 99% of dermatology service users and 98% of digestive service users received their report within 3 working days in 2025. These services are available for members aged 18 or over.
3. Subject to appointment availability. Prescriptions and deliveries are only available in the UK, are not covered by your plan and may cost more than on the NHS.
Our AXA Health Plan, like most health insurance, is designed to cover new conditions that develop after you join and not pre-existing conditions.
Nigel, Surrey
10th April 2026
Sue, Wales
30th September 2025
Jane, Kent
15th April 2026
These are our members’ experiences, but each claim experience can vary depending on availability, location and cover chosen.
Without good health, I can’t live my life and do what makes me happy.
By using her AXA Health membership, we helped sheep farmer Sue get back to good health after both a shoulder injury and a cancer diagnosis. Find out why she feels like a new woman at 76, as she opens the gates to her family farm in the Welsh countryside.
Chapter 1: Introducing Sue’s Story
The farm's been in the family for about five generations, so it's my turn now. (birds chirping) (cow mooing)
I'm Sue and I'm a sheep farmer from South Wales. I'm 76 and I don't feel my age at all.
In fact, I feel younger now than I did at 58 when I retired and became the sheep farmer. It is a bit daunting.
There's a lot of physical work, carting bales around and things like that. Lambing's hard work. But at the end of lambing,
you've got 200 odd lambs running around the fields. It's so enjoyable and fulfilling. It's not hard work if you really enjoy it, is it?
Not bad. (cow mooing) - Let little one have something. Being healthy is the most important thing, especially if you're farming,
Chapter 2: Sue’s experience with cancer and seeking help from AXA Health
you need your health. At 76, ageing is really very important to me. It's important that I keep active,
and I've been very lucky with my life as well, but you never know what's around the corner, do you?
In 2020, I had a small lump on my breasts, which was diagnosed as breast cancer.
That was a really thought-provoking thing to happen.
But what was really good was from the time that I found the lump to the time that I got the radiotherapy over with was only a matter of weeks.
When I rung AXA Health Insurance, I literally was seen within two days. Felt the lump on the Friday,
went straight into hospital Monday and they operated on Wednesday,
so I didn't have to go through a prolonged time living with cancer. And five years on now, all the results have been fine.
It's a wonderful feeling. And then sometime round 2022-23,
Chapter 3: How AXA Health helped Sue overcome a shoulder injury
I had a bit of an accident getting the boat in off the water and pulling the ligaments in my shoulder.
The pain was quite intolerable really because it keeps you awake and it's just a dull ache all the time.
So again, I rang AXA Health Insurance and saw the consultant on a, I think it was a Wednesday this time,
and he operated the following week. Went in, had the operation. I was only in overnight, I was out the next morning.
Reverse shoulder replacement, absolutely brilliant. Then straight onto physio,
and it's the physio as well that's really important because if you don't do the right exercises, you don't get your shoulder back,
and my shoulder now is completely mobile, perfect. It's better than the other one.
Chapter 4: The importance of Sue’s health to her love of farming
Not being able to do the things around the farm would be very difficult for long periods.
And so by having AXA Health Insurance, you can get seen to straight away.
Both times, it was just a matter of weeks rather than months even before I was back on my feet and carrying on as normal.
The speed of being able to be seen, operated on, and the aftercare as well is really, really important.
Being able to be pain-free, and at my age as well, I wouldn't be without it. Farmers never retire.
They hang up their boots sometimes, but it's not for long.
They get a breath of fresh air inside their lungs again and they're off. Yeah. No, you don't really retire as a farmer if you're lucky.
Find out how nurse Mandy supports our members as part of our Cancer Care Team.
You've supported me right from the start. It meant the world to me then, and it still does now. Without you,
my experience with cancer would have been so much different. Thank you doesn't really say enough.
The compassion,
kindness and professionalism you've shown while I was going through treatment has been exceptional.
Your dedication has made such a difference to my journey.
I don't know what I'd have done without you.
You were a listening ear and gave me reassurance when I was at my lowest. I felt less alone,
knowing I could reach out to you with whatever was on my mind.
I truly appreciate everything you've done for me. When things got tough,
you were a phone call away and you made things less daunting for me and my family. I'll be forever grateful. You gave me peace of mind,
practical support and a reason to feel hopeful when I felt anything but.
Thank you for everything you did to make my journey easier. If you've got cancer,
you need more than just treatment. You need real support from real people. People just like you. To reassure you.
Raise your spirits. Calm your fears.
People like Mandy and all the other members of our clinically trained cancer care team who know how much a cancer diagnosis affects lives
and the extraordinary difference they can make by just being there.
"Hi Mr. Henry, it's Mandy from AXA Health. How are you feeling today?"
With our AXA Health Plan, you'll have access to:
If you have a question or concern, you can reach out to qualified, experienced nurses day or night on our 24/7 health support line. Midwives and pharmacists are also available 8am to 8pm Monday to Friday, 8am to 4pm Saturday and 8am to 12pm Sunday4 .
Appointments and prescriptions made easy. Speak with a GP via video or phone, day or night, 365 days a year. Advanced Clinical Practitioners are also available from 8am to 10pm3.
If you have our outpatient, diagnosis and care option, you can access a diagnostic cancer check for breast or skin worries within five working days2 – no GP referral required. You'll also have access to see a physio online within one working day without a referral, for swift answers when you need them2.
We offer access to thousands of providers and specialists, and hundreds of scanning centres and hospitals throughout the UK.
No matter if you contact us on the phone or via email, you can connect with a real person.
We know that a cancer diagnosis for yourself or a loved one has a huge impact. With our cancer care option, you’ll have access to our team of cancer case managers, who are at the end of the phone for you and your family, whatever the worry, and remain a consistent point of contact through treatment and beyond.
Chat a worry through confidentially with one of our mental health professionals on our 24/7 support line. A safe space to speak about how you’re feeling. Our qualified and experienced team can provide information and signpost further support if you need it4.
Welcoming a new baby is a wonderful life moment, but it also demands a lot from your physical, mental and emotional health. When you add a new baby to your membership, we'll call you to chat through any questions or concerns you have, or if you simply need a listening ear.
4. Our 24/7 health support and mental health support lines are not advisory services and aren't a replacement for medical advice provided by your GP or specialist. These services cannot respond to emergencies. If you need an urgent response or have a medical emergency, please call 111/999 or attend A&E.
Own a UK-based business with a business bank account?
Cover 1 - 249 employees and family members
Range of services included as standard
Choose different cover options for groups of 3 or more employees
Feeling cared for is that comforting feeling you need when you or a loved one is feeling unwell or facing uncertainty.
Care goes beyond fast access to appointments and treatment. It’s about being heard, understood and supported.
#CoverthatCares
*Lines are open 09:00 - 19:00 Mon - Thurs, 09:00 - 17:00 Fri and closed Sat - Sun. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.