“I used my AXA Health insurance when facing a health concern that needed prompt attention.
I called AXA Health and the person I spoke with was incredibly understanding and helpful. The claims approval process was smooth and efficient, allowing me to see a specialist.
What a good move that turned out to be. The specialist was dedicated and thorough, and not only identified a severely burnt oesophagus, but that a hiatus hernia operation I’d had in the past hadn’t worked. This was causing acid reflux, which was the reason for my burnt oesophagus. It was also making it inflamed – ‘oesophagitis’ – causing chest pain.
While it was a lot to hear at the time – I appreciated that I could use my AXA Health membership to see a specialist who was so thorough and took the time to explain my diagnosis and next steps. Even to the point of drawing me diagrams!
My original scan was organised very, very quickly, and my further tests were swiftly arranged to help with further investigations.
My health insurance policy provided me with the support I needed during a challenging time. I’ve had private health insurance for over 40 years. It’s helped me gain fast access to specialist advice when I needed it, but also just having a helpful, empathetic ear at the end of the phone.
Thank you, AXA Health, for your support. You’ve been great.”
This is Brenda’s experience, but each claim experience can vary depending on availability, location and cover chosen.
