Imagine a GP service that fits in with your life

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AXA Doctor at Hand

Imagine you’re struggling to juggle work and family but still can fit in a GP appointment when it suits you. Imagine you need a prescription for your child before they go away on a school trip in 48 hours.

At AXA Health we’ve imagined it all. It’s why we’ve developed our AXA Doctor at Hand service powered by Doctor Care Anywhere.

It lets you speak to a GP by video or by phone, from anywhere in the world, day or night.1

1 Subject to appointment availability.

How it works

AXA Doctor at Hand is the GP service that fits around your life, not the other way round.

Check list

Easy to use

Everything you and your family needs is in one place, from booking your appointment and seeing a GP when it suits you, to if you’re a member, having your specialist referral sent straight to our Fast Track Appointments team. And, if you want, you can have the information shared with your regular GP, so they’re updated after each appointment.

Medical assistance

Convenient video or phone appointments

Just book an appointment online or through our app and you or your family could be talking to a doctor within hours. You’ll have 20 minutes to chat by video or phone from wherever’s convenient for you.

Hand with cross

Everything from diagnosis to referrals

All their doctors are experienced and registered with the general medical council. They’ll be able to discuss any problems you or your employees have and recommend treatment. They can arrange referrals to private specialists2 and may be able to refer to diagnostic tests for some conditions.3


24/7 GP access

You and your family can talk to a GP 24 hours a day, seven days a week, 365 days a year.


Delivery of prescriptions

If you need a prescription, you won’t need to visit a chemist, you can have it delivered straight to your door. 

And at the moment, if you’re with AXA Health on a personal healthcare plan or small business healthcare plan and are issued a prescription from the AXA Doctor at Hand service, we’ll subsidise the cost so you pay no more than the cost of a standard NHS prescription. You’ll need to pay the full prescription and delivery charge and then get reimbursed for costs above the £9.35 NHS charge.  This subsidised prescription offer has now been extended for AXA Health members until 30 June 2021 4.


Home or abroad

Whether you’re on holiday or abroad, you can get the advice, reassurance and the medicine you need to feel better.

In good hands

The security and confidentiality of your AXA Doctor at Hand consultation is an absolute priority for AXA Health and Doctor Care Anywhere (DCA). Here’s how we are keeping your private information safe:

  • Your consultation is completely confidential and bound by the levels of patient confidentiality you’d expect with medical appointments
  • The website and app use the latest security technologies to keep your information secure
  • Regular testing of the advanced encryption systems ensures there are no weaknesses in the platform and no unauthorised parties can access confidential data
  • DCA work with the authorities who oversee information governance in the NHS to ensure the platform meets NHS standards
  • Voice and video data is fully encrypted
  • Consultations are recorded and stored securely as part of your patient record, to ensure the DCA service is delivered safely and as a record of the conversation’’

Already a member?

If you're a large corporate member, please check your Wellbeing Hub to find out if AXA Doctor at Hand is included in your cover and how to get access.

If you’re an individual plan holder or have one of our plans through your SME employer, please visit AXA Doctor at Hand and enter your AXA Health membership number to access your unlimited1 AXA Doctor at Hand benefit.

Small Business

We are now offering unlimited appointments with AXA Doctor at Hand when you take out a Business Health Plan1.

1 subject to Doctor Care Anywhere’s fair usage policy


Imagine your employees not having to call to book a GP appointment, or travel to a surgery. Now your people can access a GP service wherever and whenever they want to. Discover how AXA Doctor at Hand can support your wellbeing strategy.

1. Subject to Doctor Care Anywhere’s fair usage policy.
2. If you have healthcare cover for out-patient specialist consultations, out patient limits may apply. If you don’t have private healthcare benefits any specialist referrals would need to be self-funded. All referrals and treatment recommended are on a private basis. The GP’s are unable to refer to the NHS.
3.Dependent on the cover option chosen. Where clinically and geographically appropriate (England , Scotland Wales) Dependants must be age 18 and over for the GP to organise diagnostic testing.
4. Available in most circumstances. Out-patient prescriptions and deliveries are not covered by the scheme and may cost more than on the NHS. Medicine may not be available worldwide. Prescriptions are restricted in USA and sanctioned countries.