I’d like to know if I have this benefit included in my cover and how to activate it…
I would like to get a quote for private healthcare cover that includes AXA Doctor at Hand…
I would like to buy a single AXA Doctor at Hand appointment…
Imagine you’re struggling to juggle work and family but still can fit in a GP appointment when it suits you. Imagine you need a prescription for your child before they go away on a school trip in 48 hours.
At AXA Health we’ve imagined it all. It’s why we’ve developed our AXA Doctor at Hand service powered by Doctor Care Anywhere.
It lets you speak to a GP by video or by phone, from anywhere in the world, day or night.1
1 Subject to appointment availability.
AXA Doctor at Hand is the GP service that fits around your life, not the other way round.
Everything you and your family needs is in one place, from booking your appointment and seeing a GP when it suits you, to if you’re a member, having your specialist referral sent straight to our Fast Track Appointments team. And, if you want, you can have the information shared with your regular GP, so they’re updated after each appointment.
Just book an appointment online or through our app and you or your family could be talking to a doctor within hours. You’ll have 20 minutes to chat by video or phone from wherever’s convenient for you.
All their doctors are experienced and registered with the general medical council. They’ll be able to discuss any problems you or your employees have and recommend treatment. They can arrange referrals to private specialists2 and may be able to refer to diagnostic tests for some conditions.3
You and your family can talk to a GP 24 hours a day, seven days a week, 365 days a year.
If you need a prescription, you won’t need to visit a chemist, you can have it delivered straight to your door.
And at the moment, if you’re with AXA Health on a personal healthcare plan or small business healthcare plan and are issued a prescription from the AXA Doctor at Hand service, we’ll subsidise the cost so you pay no more than the cost of a standard NHS prescription. You’ll need to pay the full prescription and delivery charge and then get reimbursed for costs above the £9.15 NHS charge. This subsidised prescription offer has now been extended for AXA Health members until March 31st 2021 4.
Whether you’re on holiday or abroad, you can get the advice, reassurance and the medicine you need to feel better.
1. Subject to Doctor Care Anywhere’s fair usage policy.
2. If you have healthcare cover for out-patient specialist consultations, out patient limits may apply. If you don’t have private healthcare benefits any specialist referrals would need to be self-funded. All referrals and treatment recommended are on a private basis. The GP’s are unable to refer to the NHS.
3.Dependent on the cover option chosen. Where clinically and geographically appropriate (England , Scotland Wales) Dependants must be age 18 and over for the GP to organise diagnostic testing.
4. Available in most circumstances. Out-patient prescriptions and deliveries are not covered by the scheme and may cost more than on the NHS. Medicine may not be available worldwide. Prescriptions are restricted in USA and sanctioned countries.
The security and confidentiality of your AXA Doctor at Hand consultation is an absolute priority for AXA Health and Doctor Care Anywhere (DCA). Here’s how we are keeping your private information safe:
If you're a large corporate member, please check your Wellbeing Hub to find out if AXA Doctor at Hand is included in your cover and how to get access.
If you’re an individual plan holder or have one of our plans through your SME employer, please visit AXA Doctor at Hand and enter your AXA Health membership number to access your unlimited1 AXA Doctor at Hand benefit.
We are now offering unlimited appointments with AXA Doctor at Hand when you take out a Business Health Plan1.
1 subject to Doctor Care Anywhere’s fair usage policy
Imagine your employees not having to call to book a GP appointment, or travel to a surgery. Now your people can access a GP service wherever and whenever they want to. Discover how AXA Doctor at Hand can support your wellbeing strategy.