Imagine a GP service that fits in with your life

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Doctor at Hand

Imagine you’re struggling to juggle work and family but can fit in a GP’s appointment when it suits you. Imagine you need a prescription for your child before they go away on a school trip in 48 hours.

At AXA Health we’ve imagined it all. It’s why we’ve developed our Doctor at Hand service provided by Doctor Care Anywhere.

It lets you speak to a GP by video or by phone, from anywhere in the world, day or night.


How it works

Doctor@Hand is the GP service that fits around your life, not the other way round.

Check list
Easy to use

Everything you and your family needs is in one place, from booking your appointment and seeing a GP when it suits you, to having your specialist referral sent straight to our Fast Track Appointments team. And, if you want, you can have the information shared with your regular GP, so they’re updated after each appointment.

Medical assistance
Convenient video or phone appointments

Just book an appointment online or through our app and you or your family could be talking to a doctor within hours. You’ll have 20 minutes to chat by video or phone from wherever’s convenient for you.

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Everything from diagnosis to referrals

All the doctors are experienced and registered with the General Medical Council. The doctors you speak to will be able to discuss any problems you or your family may have and recommend treatment. They can also arrange referrals to specialists.

24/7 GP access

You and your family can talk to a GP 24 hours a day, seven days a week, 365 days a year. Gone are the half days spent at the doctors – you can now fit appointments around your life.

Delivery of prescriptions

Doctor@Hand GPs can arrange for your prescriptions to be delivered to your home or office. You won't have the hassle of going out to the chemist.  

Home or abroad

Whether you’re on holiday or abroad, you can get the advice, reassurance and the medicine you need to feel better.

In good hands

The security and confidentiality of your Doctor at Hand consultation is an absolute priority for AXA Health and Doctor Care Anywhere (DCA). Here’s how we are keeping your private information safe:

  • Your consultation is completely confidential and bound by the levels of patient confidentiality you’d expect with medical appointments
  • The website and app use the latest security technologies to keep your information secure
  • Regular testing of the advanced encryption systems ensures there are no weaknesses in the platform and no unauthorised parties can access confidential data
  • DCA work with the authorities who oversee information governance in the NHS to ensure the platform meets NHS standards
  • Voice and video data is fully encrypted
  • Consultations are recorded and stored securely in an encrypted database - you can easily request copies of video or audio consultations (but they are not provided through the app automatically)

Already a member?

If you're a large corporate member, please check your Wellbeing Hub to find out if Doctor at Hand is included in your cover and how to get access.

If you're an individual policy holder or have a scheme through your SME employer, please visit Doctor at Hand and enter your AXA Health membership number to access your unlimited Doctor at Hand benefit.

Small Business

When you take out a Business Health Select plan and choose our Extended Cover option, your employees will have access to five Doctor@Hand consultations a year – for them and the dependants they choose to cover.


Imagine your employees not having to call to book a GP appointment, or travel to a surgery. Now your people can access a GP service wherever and whenever they want to. Discover how Doctor@Hand can support your wellbeing strategy.