With our Personal Health insurance plan, we’re here for your family day and night, just as you’re there for your loved ones. We’ll help you protect your family and keep everyone well. And amidst the whirl of family life, we’ll be there to support you whenever you need us.
When your baby arrives, you’ll feel reassured to know your little one has cover on your health insurance plan too – there may be some restrictions however. Just give us a quick call to share your news and cover for your new-born will be free until your renewal date (limits to cover may apply).
Being a new parent is a joyful but daunting time. Even if you’ve had a baby before, it can be hard to know if everything’s as it should be. With family health insurance you’ll have a fully trained midwife to call when you need reassurance.** They’ll check how everything’s going with you and your baby, and help you adjust to your vital new role (normal birthing not covered)
Children have unique concerns. Things like prominent ears or a birthmark on their face can really affect who they are – and who they become. With family cover you can get things like these sorted out before they become a bigger problem.
Being away from home can be a worrying time for children, especially when their stay is in hospital. We make it easier for you to be near your child while they receive treatment covered by your health insurance. We’ll pay for one parent to stay with them in hospital, and up to £100 a night towards accommodation for another in a nearby hotel (up to £500 a year).
We understand that you want answers you can trust as quickly as possible. So we give you easy access to a wealth of health information online. But if you’d rather speak to someone, an experienced Health at Hand nurse is just a phone call away.
Our knowledgeable team are available 24/7, so if you ever have a question regarding you or your family’s health, they’ll be there to help. They can even send you written information and give you a follow-up call if you have any further questions. It’s a bit like having a medical expert in the family.
Here are the main things that aren’t covered as standard in our family health insurance:
These also aren’t covered, unless you take out the relevant options:
Your family health insurance starts with our Personal Health plan. You then just choose the options you’d like so you’re not paying for cover you don’t need.
If you want greater control over the cost of your plan, you can add an excess, include our Guided option or do both.
*Lines open 09.00 - 20.00 Mon - Fri. Closed Sat - Sun. Telephone calls may be recorded and/or monitored for quality assurance, training and as a record of our conversation
**Counsellors are also available 24/7 and pharmacists and midwives from 8am to 8pm Monday to Friday, until 4pm on Saturday, and until 12pm on Sunday.