With AXA Doctor at Hand, powered by Doctor Care Anywhere, you can select from a choice of appointments by video or phone, 365 days a year, with a GP or Advanced Nurse Practitioner

GPs are available 24 hours a day and Advance Nurse Practitioners are available from 8am-10pm (subject to appointment availability). 

How to register - you’ll need:

If you need help activating your online GP service, please contact Doctor Care Anywhere on 0330 088 4980 or at contactus@doctorcareanywhere.com

Your membership number

this is your activation code 

Photo ID

a passport, drivers licence, identity card or residence permit. This is for security

A camera on your phone or computer

you’ll need to be able to take a photo yourself

What about prescriptions?

If you need a prescription, the doctor will issue one on your AXA Doctor at Hand account – where you can choose to either collect from your local pharmacy or get delivered direct to your door. 

These are private prescriptions, so you may need to pay more than a normal NHS fee, including delivery if selected. However, the clinician will always try and prescribe the most cost-effective medicine. Outpatient prescriptions and deliveries are not covered by the plan and prescriptions are only available in the UK.

Illustration of man stretching

Seeking help for a muscle, bone, or joint problem

Get the help you need; we've made sure you can speak to an expert online, fast, and without a GP referral. Available for members aged 18 and over.