On average, our members were offered their first breast appointment within 4 days2

2AXA Health members who accessed the breast service between July - Sep 2023

Breast symptoms

If you’re worried about any changes to your breasts, you don’t need to have a GP referral to use this service. Just check you have the appropriate cover for outpatient specialist consultations and diagnostic tests, which you will find on your membership certificate in your online account or in the documents you received when you joined.

How does it work?

Call us on your claims number which you can find in your handbook or log in to your online account. Click on the ‘Contact us’ tab from your homepage where you’ll locate your claims number, and we’ll ask you a few questions to understand what’s causing you concern.

Log in

We’ll offer you an appointment with our breast cancer diagnostic service provider Check4Cancer if it’s appropriate. We’ll also explain how using this service would impact any outpatient limit, No Claims Discount or contribution you normally make towards treatment each year.

Your appointment

We can normally offer you an appointment within 5 working days of your call. And we’ll give you a choice of the location and date of your appointment, so you can attend when's easiest for you.

You’ll receive a ‘one stop’ assessment with a nurse who’ll perform a clinical examination. If necessary, they can then arrange for any further diagnostic tests with a specialist such as a mammogram and/or an ultrasound scan or biopsies. The tests will then be sent off for analysis and reviewed by the Check4Cancer specialists.

Test results will typically be back within 5 working days. If further treatment is required, a nurse will give you a call to explain the results and we’ll arrange any onward appointments for you.

Skin symptoms

If you’re worried about any changes to your skin, you don’t need to have a GP referral to use this service, just check you have the appropriate cover for outpatient specialist consultations and diagnostic tests, which you will find on your membership certificate in your online account or in the documents you received when you joined.

How does it work?

Call us on your claims number which you can find in your handbook or log in to your online account. Click on the ‘Contact us’ tab from your homepage where you’ll locate your claims number, and we’ll ask you a few questions to understand what’s causing you concern.

Log in

We’ll offer you an appointment with our skin cancer diagnostic service provider Check4Cancer if it’s appropriate. We’ll also explain how using this service would impact any outpatient limit, No Claims Discount or contribution you normally make towards treatment each year.

Your appointment

We can normally offer you an appointment within 5 working days of your call. And we’ll give you a choice of the location and date of your appointment, so you can attend when's easiest for you.

You’ll receive a ‘one stop’ assessment with a nurse who’ll perform a clinical examination. If necessary, they can then arrange for any further diagnostic tests with a specialist. The tests will then be sent off for analysis and reviewed by the Check4Cancer specialists.

Test results will typically be back within 5 working days. If further treatment is required, a nurse will give you a call to explain the results and we’ll arrange any onward appointments for you.

Prostate - raised PSA level

If you’ve received confirmation that you’ve a raised PSA level, for example, through a check-up with your GP or as a result of a health screening, you may need to see a specialist for further investigation.

You’ll just need to check you have the appropriate cover for outpatient specialist consultations and diagnostic tests, which you will find on your membership certificate in your online account or in the documents you received when you joined.

How does it work?

Call us on your claims number which you can find in your handbook or log in to your online account. Click on the ‘Contact us’ tab from your homepage where you’ll locate your claims number, and we’ll ask you a few questions to understand what’s causing you concern.

Log in

We’ll offer you an appointment with our prostate cancer diagnostic service provider Check4Cancer if it’s appropriate. We’ll also explain how using this service would impact any outpatient limit, No Claims Discount or contribution you normally make towards treatment each year.

Your appointment

We can normally offer you an appointment within 5 working days of your call. And we’ll give you a choice of the location and date of your appointment, so you can attend when's easiest for you. .

The Check4Cancer team will guide you through the next steps. They’ll book either a multi-parametric MRI scan or a consultation, to help you get a diagnosis as quickly as possible

FAQs



Using the service



How it works


Breakpoints
GP appointments 24/7

Speak to a doctor when you want to, wherever you are, through your smartphone or laptop using our AXA Doctor at Hand service.

24/7
24/7 health support line

Our nurses and counsellors are here to answer questions 24/7 on a wide range of medical conditions and treatments.

Employee
Cancer support

If you're diagnosed with cancer, you'll be connected to our Cancer Care Team and allocated your own dedicated case manager to support you every step of the way.

If you have an AXA Health Plan...

Your AXA Health membership number will either begin with 'AXA/' or it'll be seven numbers followed by a letter.

Log in here

Need help?
Call us on 0800 302 9133 between 8am and 8pm Monday to Friday, or 9am to 5pm on Saturdays


If you have a Health-on-Line plan...

All Health-on-Line membership numbers have 'HOL/' in front of them.

Log in here

Need help?
Call us on 01202 544 444 between 8am and 6pm Monday to Friday.