Renewing your health plan

If you're looking to renew, ​ we'd love to continue being here for you.​

We’ll send your renewal documents out to you 3-6 weeks before your renewal date.  If you’ve chosen to get them online, look out for our email.​

You can check your details are up to date by logging into your online account, where all your plan details can be found.​

Here are some of our frequently asked questions 

If you would like to talk to us about:​

  • The cost of your plan​
  • Reviewing your cover​
  • No longer needing your membership​

Please call us on 0800 111 4828 and we'll be happy to help. ​
(Monday to Friday 8am – 7pm and Saturday 9am to 1pm)​

If you would like to:​

  • Pay for your renewal​
  • Upgrade or add a dependant​
  • Update your payment details, name or address​
  • Find out when your renewal is due
  • Find your renewal documents on your online account

Please call us on  0800 731 4964 and we'll be happy to help.​
(Monday to Friday 8am – 7pm and Saturday 9am to 1pm)

Got a question about renewing? Check out these FAQs

Will there be any change to the cost of my plan?
Will there be any change to the cost of my plan?

How can I control the cost of my plan?
How can I control the cost of my plan?

Why do prices go up?

Why do prices go up?

What are the benefits of renewing with AXA Health?

Here are just some of the reasons our members renew with us

Access to over 37,000 medical specialists and practitioners, at over 250 hospitals and 400 scanning centres across the UK, providing fast access to diagnosis and treatment depending on the plan you have chosen, along with genuine help, support and understanding from people who care.

Quick access to see a specialist. If you have our outpatient and treatment options, your cover can give you access to a private specialist and help you get the treatment you need quickly. Specialist Appointment Booking

Consult a GP when it suits you. With our online GP service, video and phone appointments are available 24 hours a day, 7 days a week, 365 days a year. You can choose an Advanced Nurse Practitioners (from 8am – 10pm) or a GP (avaliable 24/7). Private GP Appointment: Doctor Online
Appointments are subject to availability and not available on child only policies.​

Cancer cover; if you have our cancer cover, we can provide fast access to treatment and support for you and your family throughout any treatment you might need.

Refer a friend to AXA Health. If they join us after you've referred them, you’ll both get a reward worth up to £139. Terms and conditions apply. Find out more here Refer a friend to AXA Health

Get help fast for muscles, bones and joint problems. You can have a video or phone appointment with a physiotherapist or specialist without a GP referral. We can offer physiotherapy appointments within 1 working day, or access to an orthopaedic specialist within 3 working days.  Muscles, bones and joints
Available for members aged 18 and over.

24/7 health support line is available to you and your family, with nurses, pharmacists, counsellors and midwives at the end of the line. If you’ve got a question about your health day or night, we’re here for you.​ 24/7 health support line
Our midwives and pharmacists are available weekdays 8am to 8pm, Saturday 8am to 4pm, and Sundays 8am to 12pm.

You have access to up to 40% off individual membership at Hussle and Nuffield Health Fitness and Wellbeing Centres, so you can relax in the spa, have a swim, or try a workout, to get fit and healthy.​ Gym discount offer up to 40% off
Hussle is available for members aged 16 and over and Nuffield Health, for members aged 18 and over. Terms apply.

Access to your online account, where all your plan details and information is held securely in one place. We want you to be able to lay your hands on what you need, when you need it. It is personal to you, and you can use it to change any details, start and track your claims, get your treatment approved, search for specialists and securely message us.​

If you have an AXA Health plan...

Your AXA Health membership number will either begin with AXA/ or it'll be seven numbers followed by a letter.

Log in here

Need help?
Call us on 0800 302 9133 between 8am and 8pm Monday to Friday, or 9am to 5pm on Saturdays

If you have a Health-on-Line plan...

All Health-on-Line membership numbers have HOL/ in front of them.

Log in here

Need help?
Call us on 01202 544 444 between 8am and 6pm Monday to Friday.