Cashback and Dental
If you are a Cashback or Dental member
Log in to your online account to send or reply to a secure message, submit a claim or view your policy documents.
Is this a Medical or Non-Medical claim?
If you’re claiming for a service that you’ve paid for, you’ll need to complete the claim form below and provide an itemised invoice, you’ll also need to provide a receipt if the invoice doesn’t show your payment as received
We will require the itemised invoice to show all the information below to ensure your claim is not delayed.
We will require the receipt to show:
Please also include:
You will need to send it along with the required documents to AXA Health, International House, Forest Road, Tunbridge Wells, Kent, TN2 5FE. Don’t forget to include your membership number at the top of each document.
If your membership number consists of HOL/ or AXA/ followed by a letter and then 7 numbers i.e. HOL/A1234567 or AXA/A1234567.
If your membership number consists of 7 numbers with a letter at the end i.e. 1234567A
Once you have completed the travel claim form, please submit your claim via the link below
If you’re abroad and need help
Call for worldwide medical advice and help in an emergency outside of the UK
International Emergency Medical Assistance
Open 24 hours a day, 365 days a year
If you or someone else covered under your policy is admitted to hospital whilst abroad, we’ll be able to speak directly to the hospital and you can concentrate on getting better. Please call within 24 hours so any medical expenses are authorised as soon as possible.
If you want to claim for things such as loss of passport, delayed departure, or cancellation of trip due to illness, please call us on +44 (0) 345 602 0303 and select option 1 to confirm what information you'll need to provide with your claim.
Lines open Monday to Friday 9am to 5pm. We may record and/or monitor calls for quality assurance, training, and as a record of our conversation.
Travel policy documents
For renewal dates from 01 April 2023 – 30 September 2024
Insurance product information documents
Membership handbooks
Insurance product information documents
Membership handbooks
Insurance product information documents
Membership handbooks
For renewal dates from 01 October 2023 – 31 March 2024
Insurance product information documents
Membership handbooks
Insurance product information documents
Membership handbooks
Insurance product information documents
Membership handbooks