You can’t postpone back pain or schedule a sprain

Access to video or phone appointments are included as part of your membership. If you need any face-to-face appointments or tests however, you will need the appropriate outpatient benefits. Any outpatient limits or contribution you normally make towards treatment each year will also apply.

As part of your membership, you’ve access to online treatment without it affecting your plan's excess and benefits. If you're recommended any face-to-face appointments, tests or x-rays that are covered through your membership, this will
affect your benefits and any excess you may have.

Most of our members have access to our phone and online muscle, bones and joints support service, as part of their membership. However, if you’re referred for diagnostic tests, hand-on treatment or further investigation with a specialist, please check your membership handbook to find out what benefits you have access to. If you work for a large business (250 plus employees), check to see if your employer has selected the muscle, bones and joints digital service by referring to your company wellbeing hub, under the ‘muscles, bones and joints‘ section.

If you need a face-to-face appointment, scan or x-ray, please check your membership certificate and handbook for details of how your membership covers existing conditions.