Will there be any change to the cost of my plan?

Will there be any changes to the cost of my plan?

We really want to provide value for our members, knowing no-one wants to see prices increase, especially in today’s economic climate where we are seeing higher than usual price increases. Here are a few reasons why health insurance could rise year on year.

Higher than expected inflation. The use of private medical insurance has risen sharply over the past few years, seeing more people than ever claiming for treatment, as have private hospital treatment costs. The continued pressure on attracting and maintaining healthcare staff means that wage bills are increasing too and we anticipate that medical wage inflation will continue to rise which will in turn impact the cost of treatment.

Medical inflation. New drugs, new treatments and technology mean that serious illness, such as heart disease and cancer, can be treated more effectively than ever before. We want to make as many of these advances available to you as we can, and these could be reflected in the cost of your plan.​

Claims. If you’ve made a claim during your plan term, this could increase your renewal price.

Contributing factors. Several factors can increase our likelihood of getting ill or injuring ourselves such as age or medical history.



If you’d like to talk to us about your plan or are experiencing financial difficulty and would like help controlling your cost, we will do what we can to support you and your situation.

CALL US ON 0800 111 4828

(Monday to Friday 8am – 7pm and Saturday 9am to 1pm)

For further resources to help with financial difficulty, please visit:

Citizens Advice

Get help and advice on money matters from cost of living, budgeting and dealing with debt

Money Advice trust

A national charity, helping people across the UK to tackle their debts and manage their money with confidence

GOV.UK

Get free, confidential and independent advice on dealing with debt problems

Got a question about renewing? Check out these FAQs

How can I control the cost of my plan?
How can I control the cost of my plan?

What are the benefits of renewing with AXA Health?
What are the benefits of renewing with AXA Health?

If you have an AXA Health plan...

Your AXA Health membership number will either begin with AXA/ or it'll be seven numbers followed by a letter.

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Need help?
Call us on 0800 302 9133 between 8am and 8pm Monday to Friday, or 9am to 5pm on Saturdays


If you have a Health-on-Line plan...

All Health-on-Line membership numbers have HOL/ in front of them.

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Need help?
Call us on 01202 544 444 between 8am and 6pm Monday to Friday.