How to claim when you have a CashBack, Dental or Travel plan
How to claim for non-medical travel expenses
Cancelled a trip due to illness? Lost your passport? Flight delayed for more than 12 hours?
We cover a variety of incidents, so we need different information depending on your claim. Give us a call us on +44 (0) 345 602 0303, choose option 1 and we can tell you what you need to do.
Lines are open weekdays 8am - 8pm, Saturdays 9am - 5pm.We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
Post Brexit Travel
For the latest Brexit information please visit our Brexit help and support pages.
Insurance Product Information Documents
Check your Insurance Product Information Document (IPID) for a summary of the key features and exclusions of your plan.
| For renewal dates from 1st April 2021 - 31st March 2022 | If your policy next renews on or after 1st October 2021 refer to the relevant IPID below | |
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CashBack (Levels 1, 2, 3) IPID |
CashBack (Levels 1, 2, 3) IPID |
Have your treatment
Check your handbook below to see what you can claim for
| For renewal dates from 1st April 2021 - 31st March 2022 | If your policy next renews on or after 1st October 2021 refer to the relevant handbook below | |
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CashBack (Levels 1, 2, 3) plan handbook.pdf |
CashBack (Levels 1, 2, 3) plan handbook.pdf |
Download a claim form
Download and complete the relevant form. We’ll need to see what treatment you had and how much you paid, so hold on to any documents relating to your treatment.
For Cashback and Travel claim forms, send it to the address shown on the relevant form. If you’re sending us a Dental claim form, you can also email this securely via Member Online
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Send us the completed claim form
Online
- Send your claim forms and invoices via our secure messaging service.
- If you’re registered to Member Online, you can also upload your Dental claim documents there.
Post
- Send your claim forms and invoices to the address shown on your form.
Next steps
If you have a general health question, don't forget our Health at Hand experts are on hand to support you, day and night. Call them on 0800 003 004.
They can even find you an English speaking doctor or dentist when you’re abroad by calling us on +44 (0) 1892 772 578.