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How to make a cash benefit claim

How to claim when you have a CashBack, Dental or Travel plan

1. Have your treatment

Pay the provider and hold on to all documents relating to your claim. You can check which treatments you can claim for in your handbook below.

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Download

2. Download a claim form

Download a claim form, print it off and fill it out.

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Newspaper

3. Send us your form

Return your completed form with receipts, itemised invoices etc.

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Next steps

4. Next steps

We’ll send you a payment if your claim is approved. 

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How to claim for non-medical travel expenses

Cancelled a trip due to illness? Lost your passport? Flight delayed for more than 12 hours?

We cover a variety of incidents, so we need different information depending on your claim. Give us a call us on +44 (0) 345 602 0303, choose option 1 and we can tell you what you need to do. 

Lines are open weekdays 8am - 8pm, Saturdays 9am - 5pm.We may record and/or monitor calls for quality assurance, training and as a record of our conversation.

Post Brexit Travel

For the latest Brexit information please visit our Brexit help and support pages.

Insurance Product Information Documents

Check your Insurance Product Information Document (IPID) for a summary of the key features and exclusions of your plan. 

For renewal dates from 1st April 2021 - 31st March 2022  If your policy next renews on or after 1st October 2021 refer to the relevant IPID below

Dental_Plan IPID

CashBack (Levels 1, 2, 3) IPID

CashBack (Gold, Silver and Bronze) IPID

Annual Travel Insurance Plan IPID

Dental_Plan_IPID

CashBack (Levels 1, 2, 3) IPID

CashBack (Gold, Silver and Bronze) IPID

Annual Travel Insurance Plan IPID

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Have your treatment

Check your handbook below to see what you can claim for

For renewal dates from 1st April 2021 - 31st March 2022  If your policy next renews on or after 1st October 2021 refer to the relevant handbook below

Dental_Plan_Handbook.pdf

CashBack (Levels 1, 2, 3) plan handbook.pdf

CashBack (Gold, Silver and Bronze) plan handbook.pdf

Annual Travel Insurance Plan Handbook.pdf

Dental_Plan_Handbook.pdf

CashBack (Levels 1, 2, 3) plan handbook.pdf

CashBack (Gold, Silver and Bronze) plan handbook.pdf

Annual Travel Insurance Plan Handbook.pdf

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Download a claim form

Download and complete the relevant form. We’ll need to see what treatment you had and how much you paid, so hold on to any documents relating to your treatment.

For Cashback and Travel claim forms, send it to the address shown on the relevant form. If you’re sending us a Dental claim form, you can also email this securely via Member Online 

Cashback_Claim Form.pdf

Core_Dental_Claim_Form.pdf

Premium_Dental_Claim_Form.pdf

  • Travel Claim form (for medical claims) - If your membership number consists of HOL/  or AXA/ followed by a letter and then 7 numbers, for example HOL/A1234567 or AXA/A1234567 
Please use this form
 
  • Travel Claim form (for medical claims) - If your membership number consists of 7 numbers with a letter at the end, for example 1234567A
Please use this form

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Send us the completed claim form

Online

Post

  • Send your claim forms and invoices to the address shown on your form.

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Next steps

If you have a general health question, don't forget our Health at Hand experts are on hand to support you, day and night. Call them on 0800 003 004. 

They can even find you an English speaking doctor or dentist when you’re abroad by calling us on +44 (0) 1892 772 578.

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