Working body


Support for muscles, bones and joints

Working Body

Problems with muscles, bones and joints have a habit of getting worse if they’re not treated. With Working Body, you can talk to a physiotherapist over the phone without a GP referral. They’ll assess your symptoms, talk to you about what they could mean, and help you plan what to do next. 

Working Body is included as part of our private health insurance plan. 

How it works

Advice that fits in with busy lives

You won’t have to take time out for a GP appointment. Whether it’s during a lunch break or after the school run, one call to our Working Body team could help you get moving again.

Hassle free access

Hassle-free access to treatment

If the physiotherapist recommends specific exercises, they’ll guide you through some you can try at home – or even at work – and explain how to stop the pain from returning. If follow-on treatment is needed, they’ll recommend next steps.

Work through pain

No need to work through pain

As soon as you feel a twinge, you can call us and speak to our Working Body team. A qualified physiotherapist will call you back to talk through your symptoms and discuss possible treatment.


No GP referral

No need to see a GP for a referral

If you need physiotherapy, another hands-on therapy like osteopathy, diagnostic tests or a specialist consultation, you won’t need a GP referral . Our in-house team will find you the right expert quickly, and even get you a Fast Track Appointment with a specialist if needed.

Take a look at our video to get started.

Meet the people behind the service

Becki McCulloch talks about Working Body, the clinically tested musculoskeletal pathway, only available with AXA Health.

“The telephone assessment was friendly, very informative and made me feel at ease. The call handler was very knowledgeable and put me at ease. I was confident that he had diagnosed my issue accurately and the outcome – physiotherapy referral; - was the right one”

AXA Health member

Ready to know more?

Working Body is included as part of our private health insurance plan.

Already a member?

Members can find out more about Working Body in Member Online.