“The pharmacist was brilliant and really helped not only me, but my husband as well. He in particular is feeling a lot better about it all thanks to her and said it was just brilliant to be able to actually sit down and talk to someone who had a good knowledge and the time to actually address your questions and concerns, all with genuine care.”
AXA Health Member
Information you can rely on
“Our team is made up of Registered General Nurses (RGN), pharmacists, midwives and counsellors – so a wide range of disciplines supporting physical and mental health enquiries.
I’m part of the nurses in our team. We have a wide range of experience and specialisms including, but not limited to paediatric, orthopaedic, oncology and surgery. I specialise in adult and palliative care and have experience in district nursing. We’ve got a lot of knowledge between us, and we actively share this across the team, supporting our understanding of areas of medical discipline outside of our core specialism.
As I mentioned earlier, in addition to our nurses the team includes pharmacists able to provide guidance with questions or information around medication and minor illness as well as midwives (who are also RGNs), supporting concerns around pregnancy, miscarriage and infant health.
The standout is we’re available to take calls 24 hours, seven days a week.1 We’re here to talk anytime, day or night about anything - absolutely anything.”
1 Nurses and Counsellors are available 24 hours a day, 365 days a year; Pharmacists and Midwives are available Monday to Friday 8am-8pm, Saturday 8am-4pm and Sunday 8am-12pm. The 24/7 health support team cannot respond to emergencies. If you require and urgent response or have a medical emergency, please call 111/999 or attend A&E.