Wellbeing Services Pricing
Your people. Your business. Your culture. Our experts will work with you to build a shared wellbeing ambition for your business, whether that’s large or small, short or long-term. We’ll help you connect your strategy, bring the expertise and technology to tackle health trends and achieve your organisation’s wellbeing goals.
2026 Pricing
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WELLBEING SERVICES PRODUCT DESCRIPTION NO. OF
PARTICIPANTSVOLUMES PRICES
Subject to VAT
AXA Health App and 24/7 online wellbeing support
Both our online employee wellbeing platform and AXA Health App are rich in tools and programmes to engage your whole workforce (aged 16 and over) in their health. Acting as the foundation for your wellbeing strategy the service builds as you acquire AXA Heath services - signposting to all available AXA Health services, as well as housing a fully integrated Employee Assistance Programme.Available to your whole workforce if you have an AXA Health private healthcare scheme, a standalone Employee Assistance Programme, or an AXA Health wellbeing programme with a minimum spend of £10,000 per annum.
Tiered app pricing may be introduced in the future.
To protect employee anonymity, you must have 50 engaged employees using your wellbeing platform for reports to be made available.
Note: all prices are correct as of 1 January 2026, and are valid until 31 December 2026 and exclude VAT, which shall be included on invoice.
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WEBINARS AND SEMINARS* PRODUCT DESCRIPTION NO. OF
PARTICIPANTSVOLUMES UNIT CHARGE
Subject to VAT
Pre-recorded webinar
An informative and engaging session, pre-recorded by an expert, designed to connect and inspire your workforce around a subject or health theme. Available for 12 months post purchase.Unlimited Sold individually £500
Live seminar (either as an onsite seminar* or live webinar*, check service guide for available formats)
Seminar series
An informative and engaging session, delivered by an expert, designed to connect and inspire your workforce around a subject or health theme. Delivered as a 1 hour live session, either in person or as a live webinar, including q&a.
See individual service guide£675
Other priced seminars The value of neurodiversity £1,025
Neurodiversity awareness for line managers £1,025
Grow a deeper team-wide understanding on a subject area with a 6-part series - online either live or pre-recorded. Available for 12 months post purchase.
Unlimited1 x 6 part series
Live £3,860
1 x 6 part series
Pre-recorded £2,365
TRAINING WORKSHOPS** PRODUCT DESCRIPTION NO. OR PARTICIPANTS VOLUMES UNIT CHARGE
Subject to VATHealth Champions Interactive, hands-on sessions where attendees will get the chance to actively engage in activities, discussions, and exercises to learn and develop their skills. See service guide for details £1,085 Health Champions - Refresher £1,085 Mental Health First Aid – First Aider £3,370 Mental Health First Aid – Aware £1,545 Mental Health First Aid – Champions £2,225 Mental Health First Aid - Refresher £1,545 Suicide Awareness and Prevention £1,630 Suicide Prevention in the Workplace £1,630 Resilience workshop £1,105 Mental Health First Responders £5,400 Mental Health First Responders - Refresher £2,415 Mental Health First Responders - Peer to Peer £1,260 Employee Mental Health £1,260 Manager Mental Health £1,260 Human Resources Mental Health £1,260 Senior Leader Mental Health £1,200 Menopause Awareness and Education £1,025 Menopause Champions £1,590 Menopause Training for Line Managers £1,025 Menopause and HR/Occ health £1,025 SINGLE ATTENDEE WORKSHOPS PRODUCT DESCRIPTION NO. OF PARTICIPANTS VOLUMES UNIT CHARGE
Subject to VATMental Health First Aid - Full - Open Course
Have an employee join an open course with attendees from other workforces.1 1 workshop £385 Mental Health First Aid - Aware - Open Course 1 1 workshop £180 * Prices include travel costs covering reasonable travel within two hours of a physiologist/expert’s location within mainland UK and / or 30 miles of a major UK mainland city. Anything outside of this will be chargeable at £0.45 per mile, plus reasonable accommodation costs. Any other unforeseen costs, which arise during the contract, may be charged on to the client provided it is reasonable to do so. Cancellation fees will apply for onsite services if cancelled within 20 business days and digital services within 10 business days.
** For all seminars, delivered as live webinars, a recording shall be made available for one month post the event and deployed online for your employees to enjoy.
Note, all prices are correct as of 1 January 2026, and are valid until 31 December 2026 and exclude VAT, which shall be included on invoice.
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ROADSHOWS AND EVENTS* PRODUCT DESCRIPTION NO. OF
PARTICIPANTSVOLUMES UNIT CHARGE
Subject to VAT
Onsite Massage
22 x 15 minute above-clothes sessions by a qualified massage therapist.Up to 22 1 day £895 per day Wellbeing Event – 3 Practitioners Interactive zones covering healthy eating and weight management, pressure management, men’s & women’s health, and physical activity – each zone lasting 15 minutes. Up to 130 £2,740 per day Wellbeing Event – 4 Practitioners Up to 180 £3,215 per day Wellbeing Event – 5 Practitioners Up to 230 £3,635 per day * Prices include travel costs covering reasonable travel within two hours of a physiologist/expert’s location within mainland UK and / or 30 miles of a major UK mainland city. Anything outside of this will be chargeable at £0.45 per mile, plus reasonable accommodation costs. Any other unforeseen costs, which arise during the contract, may be charged on to the client provided it is reasonable to do so. Cancellation fees will apply for onsite services if cancelled within 20 business days and digital services within 10 business days.
Note, all prices are correct as of 1 January 2026, and are valid until 31 December 2026 and exclude VAT, which shall be included on invoice.
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EAP PRODUCT DESCRIPTION NO. OF
PARTICIPANTSVOLUMES UNIT CHARGE
Subject to VATEAP Essential This service is here to support your employees with life-management and self-help support, and with EAP Premier short-term therapy via telephone, video and face to face counselling*. Whole of workforce Price upon enquiry EAP Premier Price upon enquiry *Scheduled counselling only available as a feature of EAP Premier.
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ONLINE GP PRODUCT DESCRIPTION NO. OF
PARTICIPANTSVOLUMES UNIT CHARGE
Subject to VAT
AXA Doctor at Hand
Private online GP service that puts better health in easy reach of everyone (sold standalone or available within an AXA Health private healthcare scheme).Whole of workforce Unlimited Price upon enquiry AXA Doctor at Hand is powered by Doctor Care Anywhere.
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HEALTH ASSESSMENTS** PRODUCT DESCRIPTION NO. OF
PARTICIPANTSVOLUMES UNIT CHARGE
Subject to VATKnow Your Numbers Day*
15-minute physiologist-led health assessments, available onsite or remotely, involving tests (including bloods) to help your employees gain an understanding of their health measured against key health markers. Includes consumables and disposables.Up to 24 per physiologist per day 1-10 days (onsite) £985 per day 11-30 days (onsite) £960 per day 10 assessment or more (remote only)*** £95 per assessment Wellbeing Consultations*
Detailed 30-minute physiologist consultations, available onsite or remotely, to help your employees gain a holistic view of their health and see where they’re doing well. They'll complete both a mental and a physical health screen, and learn the steps they need to look after themselves better. Onsite assessments include tests, involving bloods, as well as required consumables and disposables.Up to 12 per physiologist per day 1-10 days (onsite) £905 per day 11-30 days (onsite) £865 per day 10 assessment or more (remote only)*** £120 per assessment Cholesterol & Glucose Testing*
A physiologist onsite for a full day of cholesterol and glucose checks.Up to 36 per day 1 day £1,185 DIY Health Checkpoint*
A self-service DIY Health Checkpoint onsite looking at key health indicators. The advertised price does not include the return of the checkpoint, which you shall need to arrange and cover the cost of separately.Up to 72 people per checkpoint, per day 1 day (facilitated) £1,030 1 month (1 day facilitated) £2,000 Physiological mixed day A half-day of physiologist-led health assessments looking at key health indicators followed by an onsite seminar on specific health topics.
Up to 12 Know Your Numbers or up to 6 Wellbeing Consultations with 1x 1hr onsite expert- led seminar1 day £985 per day *Employees must be 18 years and over.
** Prices include travel costs covering reasonable travel within two hours of a physiologist/expert’s location within mainland UK and / or 30 miles of a major UK mainland city. Anything outside of this will be chargeable at £0.45 per mile, plus reasonable accommodation costs. Any other unforeseen costs, which arise during the contract, may be charged on to the client provided it is reasonable to do so. Cancellation fees will apply for onsite services if cancelled within 20 business days and digital services within 10 business days.
*** Please note there must be a minimum order of 10 people for remote assessments.
Note: all prices are correct as of 1 January 2026, and are valid until 31 December 2026 and exclude VAT, which shall be included on invoice.
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Please note: We apply a risk-based model to determine who will benefit from and who will receive coaching - targeting your spend to those needing support and who are ready to change.
HEALTH COACHING* PRODUCT DESCRIPTION NO. OF
PARTICIPANTSVOLUMES UNIT CHARGE
Subject to VAT
Health coaching*
Personalised coaching** for individuals in need of lifestyle changes including weight management, activity and nutrition habits. This is delivered through the AXA Health App.1 Up to 3 months Programme lead led: £255
Mental wellbeing coaching*
Expert-led coaching** providing individuals who are facing psychological challenges with additional support in recognising and overcoming barriers to achieving their goals through five telephonic sessions over 12 weeks.1 Up to 3 months Programme lead led: £375 Extended Coaching Course*
A personalised intervention course, supporting individuals with more significant health risks such as elevated blood pressure, high blood glucose or obesity. Using specific coaching frameworks, individuals will be supported in achieving their health and wellbeing goals, as well as learning and strengthening resources to continue on their health journey following the programme.1 Up to 6 months Programme lead led: £760 *Employees must be 18 years and over.
**The personal coach will be a physiologist. An expert coach holds a specific professional qualification i.e. a nutritionist or an expert in heart health.Note: all prices are correct as of 1 January 2026, and are valid until 31 December 2026 and exclude VAT, which shall be included on invoice.
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FERTILITY, EARLY PARENTHOOD AND MENOPAUSE SUPPORT* PRODUCT DESCRIPTION NO. OF
PARTICIPANTSVOLUMES UNIT CHARGE
Subject to VAT
Fertility support service
We’re working with digital-health app*, Peppy, to give your employees the power to find their way more confidently through life’s most personal challenges. Choose from our fertility, early parenthood and menopause support services and give your people direct access to expert online support for the issues that really matter to them.Whole of workforce Unlimited Price upon enquiry
Early parenthood support serviceMenopause support service *App users must be 18 or over. Service is subject to Peppy's fair usage terms.
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MEN'S AND WOMEN'S HEALTH SUPPORT PRODUCT DESCRIPTION NO. OF
PARTICIPANTSVOLUMES UNIT CHARGE
Subject to VAT
Men's health support service
We’re working with digital-health app*, Peppy, to give your employees the power to find their way more confidently through life’s most personal challenges. Choose from our Men's or/and Women's health support service and give your pople direct access to expert online support for the issues that really matter to them.Whole of workforce Unlimited Price upon
enquiry
Women's health support service*App users must be 18 or over. Service is subject to Peppy's fair usage terms.
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CRITICAL INCIDENT MANAGEMENT PRODUCT DESCRIPTION NO. OF
PARTICIPANTSVOLUMES PRICES
Subject to VAT
Crisis Call
Critical incident support for your business.On request On request Price upon enquiry -
PROGRAMME EXPERTISE* PRODUCT DESCRIPTION NO. OF
PARTICIPANTSVOLUMES UNIT CHARGE
Subject to VATProgramme physiologist
An experienced physiologist will act as a lead, embedding in your organisation, working with you over a specific number of days to achieve a target number of assessments and/or variety of services (e.g. Know Your Numbers, seminars). Price excludes consumables and disposables.**
*Variable31-61 days £590 per day 62-92 days £560 per day 93-123 days £540 per day 124-154 days £520 per day 155+ days £490 per day Wellbeing consultancy
Call upon a wellbeing consultant to guide and advise your wellbeing strategy.On request On request Priced based on requirement *Prices include travel costs covering reasonable travel within two hours of a physiologist/expert’s location within mainland UK and / or 30 miles of a major UK mainland city. Anything outside of this will be chargeable at £0.45 per mile, plus reasonable accommodation costs. Any other unforeseen costs, which arise during the contract, may be charged on to the client provided it is reasonable to do so. Cancellation fees will apply for onsite services if cancelled within 20 business days and digital services within 10 business days.
**Consumables charged at £12.50 per assessment.
Note, all prices are correct as of 1 January 2026, and are valid until 31 December 2026 and exclude VAT, which shall be included on invoice.
Legal terms and service descriptions
The terms and conditions below apply to the named services held within the service descriptions. For terms and conditions related to other services in the rate card, please contact our sales team via the 'contact us' form.
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1. The following terms and conditions will form the basis of the Agreement between AXA and the Company for the receipt and use of the Wellbeing Services for Service Users resident in the UK, The Channel Islands and the Isle of Man:2. DEFINITIONS AND INTERPRETATION2.1. In this Agreement the following words and expressions shall have the following meanings:“Agreement” means this agreement for the provision of the Wellbeing Services to the Company, comprising these terms and conditions, the Charges and any Supplementary Conditions, together with any other documents that are expressly incorporated by reference within the foregoing documents;“AXA” means AXA Health Services Limited, company number 03429917 whose registered office is at 20 Gracechurch Street, London, EC3V 0BG“AXA Health App” or “App” means a smartphone application (where available) to be downloaded by individual Service Users as further particularised in Schedule 1;"AXA Health Group" means AXA and any other company which is for the time being its direct or indirect Subsidiary or direct or indirect Holding Company or a direct or indirect Subsidiary of any such Holding Company, and where the context so permits, any of those companies;“Business Day” means any day from Monday to Friday between the hours of 0900-1700, excluding Saturday and Sunday and any UK bank or public holidays;“Change of Control” means the obtaining of Control of the Company or any Holding Company of the Company by any entity that did not previously exercise that Control (and "Control" shall have the meaning ascribed to it in sections 450, 451 and 1124 of the Corporation Tax Act 2010);“Company” means the company procuring the Wellbeing Services as named in Order Forms;"Charges” means the price(s) payable by Company to AXA for the provision of Wellbeing Services in accordance with https://www.axahealth.co.uk/employee-wellbeing/ratecard/, subject only to any subsequent clarifications as to pricing for non-standard provision of the Wellbeing Services as may be set out in the Confirmation Email(s) or by Clause 22. The Charges are fixed for each Relevant Term."Commencement Date” means the date of signature of Ad Hoc Wellbeing Services Initial Order Form;"Confidential Information” means, save for any Personal Data or other User related information (each of which shall be excluded from this definition), any information of confidential nature relating to the business of the Parties disclosed by a Party or its Representatives (whether before or after the Commencement Date) to the other Party and/or that Party's Representatives in relation to this Agreement, including, without limitation, the Charges, details of AXA's systems, software and hardware and any information regarding the Wellbeing Services and Ordered Services or otherwise relating to the affairs of the other Party which may be acquired, in connection with the performance of this Agreement;"Data Protection Legislation" means: any law, statute, declaration, decree, directive, legislative enactment, order, ordinance, regulation, rule or other binding restriction (as amended, consolidated or re-enacted from time to time) which relates to the protection of individuals with regards to the processing of personal data to which a Party is subject, including the GDPR and the Data Protection Act 2018, as each is amended in accordance with the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019 (as amended by SI 2020 no. 1586) and incorporated into UK law under the UK European Union (Withdrawal) Act 2018; and any code of practice or guidance published by a Regulator from time to time;"Data Subject Request" means an actual or purported subject access request or notice or complaint from (or on behalf of) a data subject exercising his rights under the Data Protection Legislation;“Employee Data” means data that the Company has specifically requested AXA to produce in the performance of the Wellbeing Services and accordance with Clause 13.5, which may include the personal data of Service Users but excludes: (i) any sensitive personal data (as defined in the Data Protection Legislation) of Service Users; or (ii) any Service User Data;“Force Majeure Event" means any circumstances beyond the reasonable control of either Party or an AXA Health Group company which prevents the affected Party from performing this Agreement including, without limitation , Acts of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction of any overriding emergency procedures, accident, fire, flood, and storm, acts or omissions of any persons for whom either Party or an AXA Health Group company is not responsible, and any strikes or any industrial action affecting the provision of the Ordered Services under this Agreement and outside the control of the Party relying on the Force Majeure Event;“Implementation Period” means the period not exceeding 5 Business Days following the Commencement Date and during which AXA carries out the implementation process required to prepare for the delivery of the Ordered Services;"Group" means the AXA Health Group and/or Company Group, as the context may require;"Holding Company" has the meaning set out in s.1159 of the Companies Act 2006;"Intellectual Property" means logos, trade marks, trade or business names, devices, service marks, design rights, database rights, domain names, copyright, patents, utility models, know-how and any branding or other similar rights, whether or not registered, and all applications for the same, as may exist anywhere in the world;“Management Information” or “MI” means reports, statistics and analysis achieved through collecting, structuring and analysing data and statistics into understandable graphs and tables, providing commentary where necessary, so utilisation and trends can be observed;“Onsite Delivered Services” means the class of Wellbeing Services delivered in person so specified in the ‘detailed service descriptions’ section of https://www.axahealth.co.uk/employee-wellbeing/ratecard/;"Order Form(s)" means the forms entitled ‘Ad Hoc Wellbeing Services Initial Order Form’ and ‘Ad Hoc Wellbeing Services Subsequent Order Form‘ which form part of this Agreement;“Ordered Services” means the Wellbeing Services ordered by Company in the relevant Order Form;“Party” means the Company and AXA individually;“Parties” means the Company and AXA together;“Payment Terms” means the specific terms and conditions governing the payment of the Charges as set out in Schedule 2.“Physiologist” means an individual educated to degree level in exercise science, physiology, or related health sciences, and having a high-level of expertise in exercise prescription, nutrition, biomechanics, bio-chemistry and behavioural change;"Personal Data" has the meaning given to it in the Data Protection Legislation;“Practitioner” means an individual suitably qualified to support individuals with their wellbeing, such as but not exclusive to behaviour change, nutrition, physical and psychological health"Pre-Existing Intellectual Property" means, for a given Party, any Intellectual Property that has been developed or conceived by that Party prior to the Commencement Date or the supply of any Ordered Services, whichever is earlier, or that is conceived or developed by that Party at any time wholly independently of the Ordered Services;"Regulator” means each of the UK Information Commissioner's Office and any other person in any jurisdiction, which has regulatory or supervisory authority over all or any part of the business or activities of the relevant person;"Regulator Correspondence" means any correspondence or communication (whether written or verbal) from a Regulator in relation to the processing of the Service User Data;“Remote Delivered Service” means the class of Wellbeing Services delivered electronically so specified in the ‘detailed service descriptions’ section of https://www.axahealth.co.uk/employee-wellbeing/ratecard/;"Representative" means in relation to each Party: i)employees and officers that need to know the Confidential Information for the purpose of this Agreement; ii) its professional advisers, which shall be limited to the Parties' lawyers, accountants and auditors; iii) in relation to AXA only, a sub-contractor who needs to know the Confidential Information for the purposes of administering Wellbeing Services or providing the Ordered Services in accordance with this Agreement; and iv) any other person to whom the other Party agrees in writing that Confidential Information may be disclosed in connection with this Agreement;“Service User" means an employee of the Company staff; or non-employed member of the Company's staff, or other individual that has otherwise been provided access to the Ordered Services by the Company in accordance with this Agreement;“Service User Data” means all Personal Data relating to the Service User which may be exchanged between the Parties under or in connection with this Agreement and, in the case of AXA, including where such Personal Data has been provided to AXA by the Service User or generated by or on behalf of AXA in the course of the performance of the Ordered Services;"Subsidiary" has the meaning set out in s.1159 of the Companies Act 2006;“Supplementary Conditions” means the delivery requirements for the Group Education element of the Wellbeing Services which relate to Service User attendee limits, recommended audience and onsite physical room requirements and are particularised in https://www.axahealth.co.uk/newasset/corporate/pdfs/brochures/webinars-seminars-training-workshops.pdf and/ or https://www.axahealth.co.uk/newasset/corporate/pdfs/brochures/wellbeing-brochure.pdf;“Term or Relevant Term” means the duration of this Agreement as defined and calculated in accordance with Clause 4;“Third Party IP” means Intellectual Property owned by a party other than AXA which is licensed to AXA and which AXA makes available to Company for the purposes of providing the Ordered Services;"Third Party Services” means any services that the Company purchases or acquires from a party other than AXA or that the Company delivers itself;"VAT" means value added tax and any tax or duty of a similar nature which may from time to time be levied in addition to or in substitution for it;“Wellbeing Services” means the services as set out in the ‘detailed service descriptions’ section of https://www.axahealth.co.uk/employee-wellbeing/ratecard/;2.2. In this Agreement, unless the context requires otherwise:2.2.1. words importing the masculine gender shall include the feminine gender and neuter and vice versa and words2.2.2. importing the singular number shall include the plural number and vice versa;2.2.3. any reference to a Clause or Schedule is to the relevant clause or schedule to this Agreement;2.2.4. the words “including” and “includes” and other similar expressions shall be deemed to be followed by the words “without limitation”.2.2.5. any reference to a statute shall include any amendment or re-enactment of it for the time being in force, and all instructions, orders, notices, regulations, directions, bye-laws, permissions and plans for the time being made, issued or given under it, or deriving validity from it.2.2.6. any agreement, approval, consent, detail, notice, request, requirement, stipulation or other matter to be given, issued or made under this Agreement shall be in writing and signed by the person giving, issuing or making it or that person’s authorised officer or representative.2.2.7. no approval or consent required to be obtained from or given by a Party shall be unreasonably withheld or delayed.3. APPOINTMENT & ACCEPTANCE3.1. The Company hereby appoints AXA to carry out the Wellbeing Services for the duration of the Term and AXA agrees to carry out the Wellbeing Services, in accordance with the Agreement.3.2. Unless expressly stated otherwise in the applicable Order Form, the Ad Hoc Wellbeing Services Initial Order Form must be signed by an authorised representative of the Company and returned to AXA. Any addition or other modification in or to the terms of the Agreement that is contained in any acknowledgement, invoice or other form of communication from the Company is hereby objected to and rejected regardless of whether AXA has provided any portion of the Wellbeing Services or accepted the Charges or any part thereof.3.3. It remains the Company responsibility to ensure any staff member signing any Ad Hoc Wellbeing Services Subsequent Order Form requesting Wellbeing Services under this Agreement is a properly authorised representative of the Company and has read, understood and is authorised to accept the cost of these Ordered Services.4. TERM4.1. The Agreement shall commence on the Commencement Date and, unless terminated earlier in accordance with Clause 16, shall continue for an initial term ending on 31 December of the same calendar year (Initial Term).4.2. Subject to earlier termination in accordance with Clause 16, following the Initial Term the Agreement shall automatically renew for consecutive periods of twelve (12) months each, commencing on 1 January and ending on 31 December (each a “Renewal Term”), unless either party gives the other not less than ninety (90) days’ written notice prior to the end of the Initial Term or the then current Renewal Term that it does not wish to renew. Notwithstanding the foregoing, the Agreement shall in any event automatically terminate, without the need for notice and without liability for such termination, at 23:59 on 31 December 2030 (the “Longstop Date”), and no Renewal Term shall extend beyond the Longstop Date. For the avoidance of doubt, any Renewal Term in effect immediately prior to the Longstop Date shall expire on the Longstop Date, and the parties shall have no obligation to enter into any further renewal or extension thereafter.4.3. References to the Term mean the Initial Term together with any Renewal Terms.4.4. All terms and conditions of the Agreement shall continue to apply during each Renewal Term unless varied in writing in accordance with this Agreement.5. AXA OBLIGATIONS5.1. AXA shall diligently provide the Wellbeing Services to the Company with reasonable care and skill for the Term and in accordance with the provisions of this Agreement.5.2. During the Term AXA shall devote such of its personnel time, attention and abilities to its duties under this Agreement as may be necessary for the proper discharge thereof.5.3. AXA shall comply with the reasonable written directions of the Company in respect of the Ordered Services.6. COMPANY OBLIGATIONS6.1. The Company in consideration for the Ordered Services shall pay the Charges to AXA in accordance with the Payment Terms.6.2. The Company shall provide all reasonable assistance and cooperation to AXA as is required for the Ordered Services including but not limited to:6.2.1. following such protocols (including providing such information) as may be reasonably required by AXA in relation to placing such orders;6.2.2. following such protocols as may be reasonably required by AXA to facilitate availability or provision of the Ordered Services, including regarding communications with relevant Service Users in respect of the available Ordered Services;6.2.3. providing such of its materials to AXA as may be required in connection with the Ordered Services (and the Company shall further be solely responsible for updating said materials) – for example, this may include contact details being provided in a manner compliant with applicable law, provision of branding / logos, and other information regarding the Company’s relationship or benefits package for relevant Service Users; and6.2.4. providing AXA with such information as may be required to support the Ordered Services.6.3. The Company shall not offer the Wellbeing Services to any person other than Service Users and the Wellbeing Services shall not be offered to any Service Users outside of the geographical restrictions set out in this Agreement.6.4. The Company shall use all reasonable endeavours to prevent any unauthorised activation of, or use of, the Ordered Services and, in the event of any such unauthorised access or use, shall promptly be notify to AXA.7. CHARGES AND PAYMENT7.1. The Company shall pay the Charges to AXA in accordance with the Payment Terms of this Agreement.7.2. If the Company fails to pay any amount payable by it under this Agreement within the timescales specified under the Payment Terms, AXA shall be entitled but not obliged to charge the Company interest on the overdue amount, payable by the Company immediately on demand, from the due date up to the actual date of payment, after as well as before judgment, at the rate of 2% per annum above the base rate for the time being of Barclays Bank plc. Such interest shall accrue on a daily basis and be compounded quarterly.7.3. AXA reserves the right to claim interest under the Late Payment of Commercial Debts (Interest) Act 1998.7.4. In the event of termination of this Agreement AXA shall be entitled to be paid that portion of the Charges which relate to any Ordered Services delivered under this Agreement up to the effective date of termination. Any Charges or portion thereof paid by the Company in excess of such amount shall be refunded by AXA to the Company.7.5. All sums payable under this Agreement unless otherwise stated are exclusive of Value Added Tax ("VAT") and other duties or taxes and any VAT or other duties or taxes payable in respect of such sums shall be payable in addition to such sums.7.6. All amounts due to AXA under this Agreement shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).8. INTELLECTUAL PROPERTY8.1. Except for the specific licenses granted in this Agreement, each Party shall retain all right, title and interest in and to its Pre-Existing Intellectual Property. All goodwill arising from use of AXA’s Intellectual Property shall inure automatically upon creation to AXA.8.2. Subject to Clause 8.1, it is the intention of the Parties that all Intellectual Property in the Wellbeing Services is either the property of AXA or is Third Party IP.8.3. The Company hereby grants to AXA a non-exclusive royalty free licence to use its Pre-Existing Intellectual Property for the term of this Agreement solely to the extent required to allow AXA performance of the obligations under this Agreement, subject to the specific prior written approval of the Company for each use.8.4. The Company warrants that it has the necessary rights to grant the licence granted under Clause 8.3, and the receipt and use of the same by AXA shall not infringe the Intellectual Property of a third party.8.5. Subject to Clause 8.6 below, AXA grants, or shall procure the grant, to the Company of, a non-exclusive, revocable, non-transferrable, royalty free licence for the term of this Agreement to use AXA‘s Intellectual Property as may be supplied by AXA to the Company solely to the extent required to allow the Company to perform its obligations under this Agreement, subject to the specific prior written approval of AXA for each use and compliance by the Company with the brand guidelines and other instructions as notified to the Company by AXA from time to time.8.6. The Company shall immediately cease use of all or some of AXA’s Intellectual Property in the event that it is so required by AXA, including in the event of actual or suspected non-compliance with the applicable brand guidelines or other instructions regarding use of the Intellectual Property.8.7. In the event of the termination or expiry of this Agreement, or, in the case of AXA on the fulfilment of any outstanding actions that are required to bring the Wellbeing Services to a conclusion in a clinically appropriate fashion following termination, the licences granted in accordance with Clauses 8.3 and 8.5 shall terminate automatically and each Party shall deliver to the other or destroy (each to the extent reasonably practicable) any Intellectual Property licensed to it pursuant to Clause 8.3 or 8.5, as applicable, in its possession or control.8.8. Nothing in this Agreement shall prevent any Party from taking such action as it deems appropriate (including any application to a relevant court) for injunctive or other emergency or interim relief in relation to its Intellectual Property (or that of any member of its Group) or from otherwise commencing proceedings to preserve any legal right or remedy to protect its interests or the interests of any member of its Group.9. HEALTH AND SAFETY9.1. AXA will comply with all applicable laws, rules, regulations, and approved codes of practice relating to all health and safety and fire precaution matters in force from time to time during the provision of the Wellbeing Services to the Company.9.2. The Company shall co-operate with AXA where appropriate in respect of all health and safety and fire precaution matters. The Company shall be responsible for ensuring that any areas assigned and designated to AXA to enable AXA to perform the Onsite Delivered Services are at all times in compliance with the requirements of the Health & Safety as Work Act 1974, The Workplace (Health Safety & Welfare) Regulations 1992, The Provision and Use of Work Equipment Regulations 1992, The Provision and Use of Work Equipment Regulations 1998 and any other health and safety and fire precautions, laws or regulations. The areas made available to AXA shall also ensure such required boundaries of clinical confidentiality can be observed when required.10. CONFIDENTIAL INFORMATION10.1. Each Party shall treat all Confidential Information as secret and confidential and shall not divulge such information to any persons (except to such Party's own employees and then only to those employees who need to know the same, its professional advisers or as required to be divulged by law or regulatory authority) without the other Party's prior written consent provided that this Clause shall not extend to information which was rightfully in the possession of such Party prior to the commencement of the negotiations leading to this Agreement; or is already public knowledge or becomes so at a future date (other than by breach of this Clause).10.2. Subject to Clause 10.3, if in accordance with this Clause 10.2, the recipient of the Confidential Information is entitled to disclose any of the other Party's Confidential Information to a Representative, it must procure that the Representative is aware of the confidentiality obligations and restrictions on use and restricts any further disclosure of that Confidential Information by the Representative and remains responsible for the Representatives' acts and omissions.10.3. In the event the Company engages a third-party auditor, the Company may not disclose AXA’s Confidential Information to such third-party auditor if the third party auditor is provider or supplier of private medical insurance or healthcare trust or healthcare plan administration services who are capable of providing the Wellbeing Services or are otherwise competitors of AXA or the AXA Health Group.10.4. AXA shall not be required to disclose to the Company any Service User Data or other information relating to Service Users obtained or generated as part of the Ordered Services. AXAs’ use of such information is not subject to this Clause but is, as applicable, instead governed by Data Protection Legislation and relevant privacy policies.10.5. Each Party shall be liable for the acts and/or omissions of its Representatives in respect of this Agreement as if they were its own acts and/or omissions.11. INSURANCE11.1. AXA shall effect and keep in force a policy or policies of insurance for the Term in respect of its potential liability under this Agreement and the Company shall be responsible for maintaining adequate insurance to cover its own legal liabilities.11.2. AXA and the Company will, each for their own premises, obtain or maintain a comprehensive policy of public liability insurance to cover any liabilities that may be incurred by either AXA or Company for death or personal injury to employees sub-contractors or personnel of the other which may occur during the course of the provision of the Ordered Services at either AXAs' or the Company’s premises.11.3. The Company and AXA shall be at liberty to inspect any of the foregoing confirmation of insurance and either Party shall provide copies to the other on request.12. NON-SOLICITATIONDuring the Term and for a period of twelve (12) months thereafter, each Party undertakes that it shall not, directly or indirectly, whether on its own account or on behalf of any person, firm or company, solicit or entice away from the other any employee who, at any time prior to such solicitation or enticement, was engaged or concerned with the management or handling of matters covered by this Agreement. Nothing in this clause 12 prohibits general recruitment through national publicly accessible media, websites or recruitment platforms, or the employment or engagement of any such individual who, on their own initiative, responds to a bona fide publicly advertised role.13. DATA PROTECTION13.1. For the purposes of this Clause 13, "controller", "personal data", and "processing" shall have the meanings set out in the Data Protection Legislation and "process" and "processed" when used in relation to the processing of personal data, will be construed accordingly.13.2. Each Party agrees to use all reasonable efforts to assist each other to comply with such obligations as are imposed on them by the Data Protection Legislation. Neither Party shall, by its acts or omissions, cause the other Party to breach its respective obligations under the Data Protection Legislation.13.3. Both Parties acknowledge and agree that, for the purposes of this Agreement the Parties shall (where relevant) act as separate data controllers in relation to the Service User Data (for example, where the Company provides contact details for relevant Service Users to AXA to enable enrolment into relevant Ordered Service).13.4. AXA may provide Management Information as agreed between the Parties but will only provide such information in anonymised form to the extent that it will not constitute Personal Data.13.5. Where the Company wishes to receive Employee Data that includes Service User personal data, the Company shall notify AXA, in writing, of the Employee Data that it wishes to receive. The Company shall not request the Employee Data unless it has first issued the affected Service Users with an appropriate fair processing that is sufficient in scope for the affected Service Users to have a legitimate expectation that the Employee Data will be disclosed to the Company.13.6. Each Party shall establish reasonably adequate procedures designed to ensure compliance with this Clause.13.7. If, at any time AXA monitors, intercepts or records any telephone call made by an Service User, AXA shall comply with all UK and European laws and regulations in force from time to time and relating to such monitoring, intercepting or recording (including the Data Protection Legislation, the Regulation of Investigatory Powers Act 2000 and the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000), Telecommunications (Data Protection and Privacy) Regulations 1999 and the Human Rights Act 1998.14. LIMITATION OF LIABILITY14.1. Each Party’s aggregate liability to the other under or in connection with this Agreement, whether in contract, tort (including negligence) or otherwise and howsoever arising, shall be limited to one million pounds (£1,000,000) per Contract Year.14.2. For the purposes of clause 14.1, “Contract Year” means the period commencing on the Commencement Date and ending on 31 December of the same calendar year (the First Contract Year); andeach subsequent period from 1 January to 31 December during the remainder of the Term.14.3. Any liability arising in a given Contract Year shall count solely towards the cap for that Contract Year and shall not reduce or consume the cap applicable to any other Contract Year. If the First Contract Year is shorter than twelve (12) months, the cap in clause 14.1 applies in full and is not pro‑rated unless expressly stated otherwise in this Agreement.14.4. In no event will either Party be liable under this Agreement either in contract, tort (including negligence) or otherwise for any:14.4.1. loss of profits, loss of revenue or loss of anticipated savings;14.4.2. of business or opportunity, loss of goodwill or injury to reputation;14.4.3. any special, consequential or indirect loss or damage suffered by the other Party.14.5. Nothing in this Clause 14 is intended to exclude or restrict or shall be construed as excluding or restricting the liability of either Party for the death or personal injury caused by the negligence of either Party or its employees, servants or agents.; or to the extent that such exclusion or restriction is prohibited by applicable law.14.6. AXA undertakes to provide the Ordered Services in good faith and in such a way that both the Company and the Service Users will benefit from the Ordered Services. AXA does not, however, give any warranty as to the effect of the Ordered Services on staff turnover, sickness and absence, productivity, industrial relations or any other facet of organisational life.14.7. AXA accepts no responsibility or liability whatsoever arising out of or in connection with any Third-Party Services or the Company’s failure to adhere to Clause 6.2.3. If a Service User experiences issues with any of the Ordered Services arising under coverage of a valid legally binding contract between the Employee and any such provider of Third-Party Services, then its rights and remedies shall be as set out in such contracts or as otherwise established by Applicable Laws.15. FORCE MAJEURE15.1. Neither Party shall be in breach of this Agreement or otherwise liable to the other Party for delay in performance or non-performance hereunder where such delay or non-performance is caused by a Force Majeure Event.15.2. If either Party is prevented, hindered or delayed from or in performing any of its obligations under this Agreement by a Force Majeure Event then:15.2.1. that Party’s obligations under this Agreement shall be suspended for as long as the Force Majeure Event continues and to the extent that Party is so prevented, hindered or delayed;15.2.2. as soon as reasonably possible after commencement of the Force Majeure Event that Party shall notify the other Party in writing of the occurrence of the Force Majeure Event, the date of commencement of the Force Majeure Event and the effects of the Force Majeure Event on its ability to perform its obligations under this Agreement;15.2.3. that Party shall use all reasonable efforts to mitigate the effects of the Force Majeure Event upon the performance of its obligations under this Agreement;15.2.4. as soon as reasonably possible after the cessation of the Force Majeure Event that Party shall notify the other Party in writing of the cessation of the Force Majeure Event and shall resume performance of its obligation under this Agreement; and15.2.5. if the Force Majeure Event continues for more than 30 days either Party shall be entitled to terminate this Agreement by giving to the other not less than 14 days prior notice of termination in writing.16. TERMINATION16.1. Either Party may terminate this Agreement at any time by giving the other not less than 90 days’ prior written notice to the other Party.16.2. Either Party may terminate this Agreement with immediate effect by notice in writing to the other Party on or at any time after the occurrence of any of the events below in relation to the other Party:16.2.1. a material breach by either AXA or the Company of any of its obligations under this Agreement which (if the breach is capable of remedy) the other Party has failed to remedy within 28 days after receipt of notice in writing giving particulars of the breach and requiring the other Party to do so.16.2.2. an administration order is given, any composition in satisfaction of the debts, scheme or arrangement of affairs is ordered, or such Party undergoes any comparable procedure under the laws of any competent jurisdiction; or16.3. either Party enters into liquidation while solvent, is declared insolvent or bankrupt, makes an assignment or other arrangement for the benefit of its creditors, has an administration receiver appointed to it, has a receiver or manager of its assets or a material part thereof appointed, or undergoes any comparable procedure under the laws of any competent jurisdiction.16.4. AXA may terminate this Agreement on 30 days’ prior written notice to the Company if the Company suffers a Change of Control.16.5. The termination of this Agreement shall not terminate any valid legally binding contract between the Service User and any such provider of Third-Party Services, and such contracts shall continue in full force and effect subject to the terms and conditions thereof.17. CONSEQUENCES OF TERMINATION17.1. No Wellbeing Services may be ordered from AXA for delivery after the effective date of termination of this Agreement.17.2. AXA shall cease to perform any or all of the current Ordered Services under this Agreement upon the effective date of termination (the 31st December in the calendar year that the Agreement was formed or as specified in any validly served notice of termination). Any Ordered Services that have not been delivered shall be terminated or may with AXA’s and the Company’s express written consent, be agreed to be delivered after the effective date of termination.17.3. The Company shall pay AXA for all Ordered Services performed up to the effective date of termination and any that AXA has elected to continue to perform thereafter.17.4. Where this Agreement has been: (i) terminated by AXA pursuant to Clauses 16.2 or 16.3; (ii) terminated by the Company pursuant to Clause 16.1, AXA may require the Company to pay any costs reasonably incurred by AXA in relation to the terminated Ordered Services to the extent such costs could not have been reasonably avoided.17.5. Termination of this Agreement shall have no impact on any other Agreement that may be in place between the Company and any AXA Health Group company pursuant to the Framework Agreement.17.6. Termination or expiry of this Agreement shall not affect any rights, remedies, obligations or liabilities of the Parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of this Agreement which existed at or before the date of termination or expiry.17.7. Termination shall not affect any provision of this Agreement which is expressly or by implication intended to come into effect on, or to continue in effect after, such expiry or termination.18. ANTI-BRIBERY AND SANCTIONS18.1. Each Party shall:18.1.1. have and maintain in place throughout the term of this Agreement adequate policies and procedures to ensure compliance with the Bribery Act 2010 and enforce them where appropriate;18.1.2. not do, nor omit to do anything, nor permit anything to be done by any other party, which is an offence or which may be deemed to be an offence under the Bribery Act 2010; and18.1.3. notify AXA immediately upon becoming aware or upon becoming reasonably suspicious that any activity undertaken in connection with this Agreement has contravened or may contravene the Bribery Act 2010.18.2. AXA shall not be deemed to provide the Ordered Services to the extent that the provision of such Ordered Services, would, in AXAs’ opinion, be likely to expose AXA to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanction, laws or regulations of the European Union, United Kingdom or United States of America.18.3. AXA reserves the right to immediately cease provision of the Ordered Services in relation to the Company or any Service User if the Company or such User is, directly or indirectly, subject to any sanction, prohibition or restriction described in Clause 18.2, including where relevant sanctions apply against the Service User’s country of residence. If the Company is aware that it or a Service User is subject to any sanction, prohibition or restriction, the Company must inform AXA within seven (7) days of obtaining such information.18.4. AXA may exercise its rights under Clause 18.4 even if the Company or that Service User has permission from a relevant authority to continue receiving the Ordered Services, or if that Ordered Service is exempted from any prohibition or restriction.18.5. The Company acknowledges that the AXA Health Group adheres to certain principles and practices designed to prevent, detect and identify money laundering and counter terrorist financing.18.6. Each Party shall take such steps as necessary prior to the Commencement Date and during the term of this Agreement to prevent, detect and identify money laundering and terrorist financing in connection with this Agreement which shall include, (but need not be limited to), the following components:18.6.1. maintaining an effective anti-money laundering and counter terrorist financing regime, including detection, prevention, identification and appropriate responses;18.6.2. maintaining an effective anti-money laundering and counter terrorist financing regime that complies with the regulatory requirements, and applicable laws, including checking financial sanctions lists;18.6.3. operating a structure, procedures and mechanism for immediately reporting suspicious activity, to the extent permitted by law, through a secure reporting mechanism to a representative of each Party (as nominated by that Party in writing to the other Party from time to time).18.7. AXA reserves the right to terminate this Agreement immediately if:18.7.1. the Company has failed to comply with Clause 18.1;18.7.2. AXA deems that Clause 18.3 applies or the Company is directly or indirectly, subject to any sanction, prohibition or restriction described in Clause 18.3.18.8. Where a Party fails to comply with Clause 18.6, that Party will be deemed to be in material breach of this Agreement that is not capable of being remedied and the other Party shall have a right to terminate this Agreement immediately.19. MODERN SLAVERY19.1. In performing its obligations under this Agreement, each Party shall:19.1.1. comply with all applicable anti-slavery and human trafficking laws, statutes, regulations and codes from time to time in force including but not limited to the Modern Slavery Act 2015; and19.1.2. not engage in any activity, practice or conduct that would constitute an offence under Sections 1, 2 or 4 of the Modern Slavery Act 2015 if such activity, practice or conduct were carried out in the UK; and19.1.3. have and maintain throughout the Term its own policies and procedures to ensure such compliance.20. SEVERANCEIf any provision of this Agreement is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable (or indications to that effect are received by either of the Parties from any competent authority) the Parties shall amend that provision in such reasonable manner as achieves the intention of the Parties without illegality or at the discretion of AXA it may be severed from this Agreement and the remaining provisions of this Agreement shall remain in full force and effect.21. WHOLE AGREEMENTEach Party acknowledges that this Agreement contains the whole agreement between the Parties and that it has not relied upon any oral or written representation made to it by the other or its employees or agents and has made its own independent investigations.22. VARIATION22.1. Except as expressly provided in clause 22.2 (Permitted Updates), no amendment, variation, supplement, waiver or release of, or under, these Terms and Conditions shall be effective unless it is in writing and signed by duly authorised representatives of both parties.22.2. For the avoidance of doubt, clause 22.2 does not permit any change to the legal terms, rights, obligations, liability allocations, or other provisions of these Terms and Conditions.22.3. AXA may unilaterally implement the following Permitted Updates:(a) Charges: the Charges may be increased no more than once during each Relevant Term (and any such increase shall not be applied retrospectively and shall take effect only from its stated effective date); and(b) Wellbeing Services and Supplementary Conditions (including non material changes to specifications, features and service scope details) may be updated at any time, provided that no Permitted Update shall diminish the core functionality of the Wellbeing Services or materially reduce the overall service performance commitments stated in the applicable Service Descriptions as at the Commencement Date. For the avoidance of doubt, the limitation in clause 22.3(a) applies per Relevant Term and does not permit multiple incremental increases within the same Relevant Term. For any renewal or extension, the limitation applies afresh to the renewed or extended term.22.4. AXA shall notify the Company in writing of any Permitted Updates as soon as AXA becomes aware of such changes.23. SUPERSEDES PRIOR AGREEMENTSThis Agreement supersedes any prior agreement between the Parties in respect of the subject matter of this Agreement whether written or oral and any such prior agreements are cancelled as at the Commencement Date but without prejudice to any rights which have already accrued to either of the Parties.24. SURVIVAL OF TERMSExcept for Clauses 7, 8, 10, 12, 13, 17, 24, 28 and 31 no other terms shall survive expiry or termination of this Agreement unless expressly provided.25. NO PARTNERSHIPNothing in this Agreement and no action taken by the Parties under this Agreement shall constitute a partnership, association, joint venture or other co-operative entity between the Parties.26. THIRD PARTY RIGHTSUnless otherwise specified in this Agreement, any person who is not a party to this Agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement but this does not affect any right or remedy of a third party which exists or is available apart from this Act.27. NOTICES27.1. Any notice that either Party deems to serve on the other Party shall be sufficiently served if it is sent to the other Party at its address as set out below:(i) by hand in which case, it shall be deemed to have been delivered when received at the address set out below;(ii) by registered or first-class post or recorded delivery in which case it shall be deemed to have been delivered two Business Days after sending;(iii) by electronic mail in which case, it shall be deemed to have been delivered when sent unless the electronic mail was sent after 16:30 in which case it shall be deemed to have been delivered at 09:00 on the next Business Day (provided that the required confirmation is sent). issued under this Agreement must be in writing and be delivered or sent either by registered or recorded delivery post and shall be considered to have been given if sent by first class post forty-eight hours after it was posted to:27.2. For the Company at the Registered Name and address that appears on the Initial Order Form.27.3. For AXA: AXA Client Contract Team, Ground Floor, International House, Forest Road, Tunbridge Wells, Kent N2 5FE; and Email: clientcontracts.health@axahealth.co.uk copying in clientdelivery.wellbeing@axahealth.co.uk28. RIGHTS CUMULATIVEAll rights granted to either of the Parties shall be cumulative and no exercise by either of the Parties of any right under this Agreement shall restrict or prejudice the exercise of any other right granted by this Agreement or otherwise available to it.29. WAIVERThe waiver by AXA or the Company of any breach of any term or condition of this Agreement shall not prevent the subsequent enforcement of that term or condition and shall not be deemed to be a waiver of any subsequent breach.30. ASSIGNMENT & SUBCONTRACTING30.1. Neither Party shall assign this Agreement without the prior written consent of the other Party, except, that AXA may at any time assign this Agreement to a member of the AXA Health Group.30.2. AXA may shall engage sub-contractors and providers of Third Party Services in its discretion. Where AXA sub-contracts any of its obligations under this Agreement then notwithstanding such sub-contracting, AXA shall not be relieved from any of its obligations or liabilities under this Agreement. AXA shall, however, have no liability or obligation in relation to the actions or omissions of providers of Third Party Services.31. DISPUTES31.1. In the event of any dispute or difference arising between the Parties in connection with this Agreement, senior representatives of the Parties shall meet in good faith effort to resolve the dispute without recourse to legal proceedings within forty-five (45) days of a written request from either Party to the other Party. If the dispute or difference is not resolved as a result of such a meeting either Party may commence court proceedings.31.2. Notwithstanding the provisions set out in Clause 30.1, nothing shall prevent either party commencing or continuing court proceedings at any time.32. GOVERNING LAW AND JURISDICTIONThis Agreement (and any non-contractual obligation arising out of or in connection with it) shall be governed by and construed in accordance with the laws of England and the Parties irrevocably agree to submit to the exclusive jurisdiction of the English courts.Schedule 1 – Services1. WELLBEING SERVICES AND ORDERSAXA offers the Company a range of health and wellbeing services which are delivered through digital or other channels from time to time to Service Users.1.1. The menu of Wellbeing Services that AXA offers under this Agreement are• Core• Group Education Services (consisting of webinars, seminars, workshops, training, Roadshows and events; and• Health assessments2. The Group Education Services elements of the Wellbeing Services have Supplementary Conditions relating to Onsite Delivery requirements. These Supplementary Conditions may include a suitable area should be provided, large enough to accommodate the desired audience, audio/visual facilities may be required depending on the topics being covered and details such as attendee limits and recommended audience types. Supplementary Conditions for each service element available may be found online within https://www.axahealth.co.uk/newasset/corporate/pdfs/brochures/wellbeing-brochure.pdf and/or https://www.axahealth.co.uk/newasset/corporate/pdfs/brochures/webinars-seminars-training-workshops.pdf.3. Wellbeing Services that are to be purchased and/or provided by AXA to the Company shall be agreed in writing between the Parties via the applicable Order Form (but which may include email) in one or more orders placed under this Agreement from time to time and are referred to as the “Ordered Services”.4. Where the Ordered Services are to be provided on the Company site or at an agreed physical location, the service shall be an Onsite Delivered Service. Where the Ordered Services is to be provided digitally, is shall be a Remote Delivered Service. For all Onsite Delivered Services, the cost of travel and/or accommodation depending on location may need to be added and such details will be confirmed in the Confirmation Email following receipt of the applicable Order Form.5. AXA shall make the Ordered Services available to each relevant Service User subject to the Service User agreeing to (and continuing to comply with) the terms and conditions applicable to each such Ordered Service (including any privacy policy) from time to time.Schedule 2 – Charges and Payment1. This Schedule is integral to this Agreement and in conjunction with Clause 7 sets out the Charges payable by the Company to AXA for the provision of the Ordered Services.2. PAYMENT TERMS2.1. Subject to Paragraph 1.2, the Charges for the Ordered Services (including any expenses) shall be as agreed between the Parties on the relevant Order Form and confirmed in the Confirmation Emails.2.2. Cancellation fees shall be included on any invoice as relevant, if the Ordered Service is cancelled within the number of days shown, as follows:Remote Services25% if 8-10 days’ notice is given.50% if 3-7 days’ notice is given.75% if 2-3 days’ notice is given.100% if 1 day or same day notice is given.Onsite Services25% if 8-10 days’ notice is given.50% if 3-7 days’ notice is given.75% if 2-3 days’ notice is given.100% if 1 day or same day notice is given.3. Unless otherwise agreed between the Parties:3.1. AXA shall submit in arrears an invoice for the applicable Charges incurred for each month that the Ordered Services are delivered, together with any VAT; and the Company shall pay in full the amount set out in each such invoice within thirty (30) days of receipt.3.2. AXA may withhold or suspend Ordered Services until payment in full of each invoice is received.4. REVIEW OF CHARGES4.1. The Charges shall be subject to adjustment by AXA on notice to the Company in the event the Company requests a change to the Ordered Services.
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Core Services
Online portalOnline employee wellbeing platform rich in content, tools and programmes to engage your whole workforce (16 and over) in their health. Accessed via an online portal BeSupported or by AXA Health app (where available) for Service Users.-
- Library of wellbeing content from nutrition and exercise to mental health and better sleep and manager content; in video, articles and short learning modules format.
- Access to a digital assessment health score with personalised recommendations.
Note: AXA Health Services shall provide the Company with an access code required to enable individual Service Users to access the online element of the Services. It shall be the responsibility of the Company to disseminate the access code to the Service Users.Data to shape strategyTo protect Service User anonymity Company must have 50 Service Users per reporting period per individual service element using the AXA Health App for MI reports to be made available. AXA Health Services' data systems provide information about service usage. Reports provide detailed non confidential usage and uptake information which will be of benefit to AXA and Company when analysing utilisation trends of the Wellbeing Services. Additional bespoke reports can be requested and can be provided by prior written agreement with AXA.Electronic Promotional MaterialsOngoing communication programme to raise awareness of the Wellbeing Services, ensuring understanding and encouraging all Service Users to use the service. This will include a standard annual Health & Wellbeing Calendar, which includes posters, factsheet, videos, podcasts, articles, resources and manager guides. These are provided online and in PDF format via e-mail and are not printed.Gym discountsIncentivise Service Users with the choice and flexibility with access to discounted gym access across the UK. Helping whole workforces find the spaces and places best for them.Group Education Services
Appropriately qualified Physiologist or expert-led services which will cover topics agreed between the parties. The full range of webinars, seminars, workshops and training and any Supplementary Conditions for delivery are separately particularised in the relevant service guide available at https://www.axahealth.co.uk/newasset/corporate/pdfs/brochures/webinars-seminars-training-workshops.pdf.Pre-recorded webinarsDigitally provided and available across a range of Health and Wellbeing subjects. Pre-recorded by an expert, designed to connect and inspire your workforce around a subject or health theme. Available for 12 months post purchase. Full webinar subject list is available in the relevant service guide.Seminars and Seminar SeriesLive seminars designed to be informative and engaging sessions, delivered by an expert, designed to connect and inspire your workforce around a subject or health theme. Delivered as a 1-hour live session, either onsite in person or as a live webinar, including Q&A (check service guide for available formats). For seminar delivery a suitable area should be provided, large enough to accommodate the desired audience. Audio/visual facilities maybe required depending on the topics being covered. When delivered onsite depending on location, travel and subsistence not included.Workshop and Training CoursesInteractive, hands-on sessions where attendees will get the chance to actively engage in activities, discussions, and exercises to learn and develop their skills. Supplementary conditions regarding onsite facilities such as room needs, and attendee limits are particularised in the service guide. When delivered onsite depending on location, travel and subsistence not included.Wellbeing event (Options for 3- 5 Practitioners)A 1-day interactive event and covering up to 5 main features; Healthy eating and weight management, stress and pressure management, men's & women's health, muscle, bone and joint care and physical activity. Each area lasting 30-45 minutes. Each zone has 1 facilitator, can include DIY checkpoints. Delivered onsite by a team of appropriately qualified Physiologists. Delivered onsite by a team of between 3 and 5 appropriately qualified Physiologists for up to 144 attendees. The Company will be contacted ahead of the event to agree delivery times and logistics. Room Hire costs not included. Depending on location, travel and subsistence not included.The DIY Health Check machine allows the eligible Service Users to measure the following: Height, Weight, BMI & Blood Pressure. Up to 72 Service Users per checkpoint per day.Onsite MassageUp to 22 x 15 minute above clothes massage sessions by a qualified masseur per Business Day. All masseurs have qualified from an accredited UK massage school and hold full public liability and indemnity insurance. The Company will be contacted ahead of the event to agree delivery times and logistics. Room Hire costs not included. Depending on location, travel and subsistence not included.Health Assessments
Onsite Know your Numbers DayAn appropriately qualified Physiologist will deliver wellbeing assessments and provide suitable recommendations on healthy lifestyle to Service Users. Each assessment takes approximately 15 minutes and up to a total of 24 can be carried out over the course of the day. A Know Your Numbers assessment can include but are not limited to the following metrics being taken: height, weight, BMI, blood pressure, resting heart rate, cholesterol, blood glucose, waist / height ratio. The cholesterol and blood glucose tests involve a finger prick test. Otherwise, all other tests are non-invasive.This result will then be presented, to the Service User, in a report at the end of the assessment which will indicate all measurements and observations. Physiologists will provide guidance on lifestyle changes A private room with a table, and two chairs is required. The Physiologist will agree the delivery times with a site contact ahead of the day and either a physical or online booking schedule will be provided. Room hire costs not included. Travel and Subsistence included subject to location.DIY Health CheckpointA self-service DIY Health check machine shall be made available as requested for a specified duration and at location(s) to be agreed between the Parties. Available up to 72 Service Users per checkpoint per day.The DIY Health Check machine allows Service Users to measure the following: Height, weight, BMI & Blood Pressure.These measurements are inputted by the Service User into the DIY Health Check System to give results on the following metrics:-
- Body fat % and fat mass
- Total body water and body water %
- Basal Metabolic rate
- Visceral Fat Rating
Remote Know your Numbers Consultation – 10 or more - remote bloods (UK Mainland only)A minimum of 10 remotely provided Know your Numbers consultations. Service User shall first order and complete a remote blood test. Consultation shall be up to 15-minutes and delivered by an appropriately qualified Physiologist via video or phone call. Results measured against key health markers will be discussed. Results will be emailed to the Service User, within 2 business days of the consultation which will indicate all measurements and observations.Remote Wellbeing Consultation – 10 or more- remote bloods (UK Mainland only)A minimum of 10 remotely provided Wellbeing Consultations. Service User shall first order and complete a remote blood test. Consultation shall be up a one to one 30-minute consultation delivered by an appropriately qualified Physiologist via video or phone call. The consultation will include a mental wellbeing assessment, questions around lifestyle and an opportunity to discuss all results against key health markers.Results will be emailed to the Service User, within 2 business days of the consultation which will indicate all measurements and observations.Physiology Mixed dayDay consists of a half day of Physiologist health assessments looking at key health indicators followed by onsite or remote seminars on specific health topics. Such half days will include up to 12 Know Your Numbers session or up to 6 Wellbeing Consultations with a one-hour onsite expert led seminar or a webinar with a Physiologist per Business Day. Delivered onsite by a team of appropriately qualified Physiologists, the Company will be contacted ahead of the event to agree delivery times and logistics. Room Hire costs not included. Depending on location, travel and subsistence not included.Onsite Wellbeing Consultation DayAn appropriately qualified Physiologist will deliver wellbeing assessments and provide recommendations on a healthier lifestyle to Service Users. Each assessment takes approximately 30 minutes, up to a total of 12 can be carried out over the course of the day. A Wellbeing Consultation can include but are not limited to the following metrics being taken: Height, weight, BMI, blood pressure, resting heart rate, Cholesterol, blood glucose, lifestyle discussion, Mental wellbeing assessment, waist, waist/height ratio. The cholesterol and blood glucose tests involve a finger prick test. Otherwise, all other tests are non-invasive.Results will then be presented, to the Service User, in a report at the end of the assessment which will indicate all measurements and observations. Physiologists will provide guidance on lifestyle changes. A private room with a table and two chairs is required. The Physiologist will agree the delivery times with a site contact ahead of the day and either a physical or online booking schedule can be provided. Room hire costs not included. Travel and Subsistence included subject to location.Health Coaching
Health CoachingEmployees who are identified with a high health risk through an onsite, remote or digital health assessment (health score) will receive an invitation for one-to-one Health Coaching. Employees can access Health Coaching, via a mobile app, or on a digital platform, and book in for an initial appointment with their personal coach. The Service User will work with their personal coach and utilise message based communication via the BeSupported platform, video and/or audio scheduled sessions and ‘task management’ to achieve goals that are set during a period of 6-12 weeks. The exact content and delivery method is defined by individual need and user preference.Extended Health CoachingEmployees who are identified with a high health risk through an onsite, remote or digital health assessment (health score) will receive an invitation for one-to-one Extended Health Coaching for Employees to access Health Coaching, via a mobile app, or on a digital platform, and book in for an initial appointment with their personal coach. The Service User will work with their personal coach and utilise message based communication via the BeSupported platform, video and/or audio scheduled sessions and ‘task management’ to achieve goals that are set during a period of up to 6 months. The exact content and delivery are defined by individual need and user preference.Mental Wellbeing CoachingEmployees who are clinically identified with an appropriate need through previous completion of an onsite, remote or digital health assessment (health score), will receive an invitation for Mental Wellbeing Coaching. Service Users can access Mental Wellbeing Coaching via a Mobile App, or on the BeSupported platform, and access at least 3 sessions of one-to-one mental wellbeing coaching during a period of 6-12 weeks. The exact content and delivery are defined by the mental wellbeing coach to be appropriate for the Service User’s needs. -
Don’t forget these AXA Health services to complement your broader strategy
EAP (Essential & Premier)

When difficult life events unfold, this service is here to guide your employees, with Life Management and self-help support and structured telephone and face-to-face counselling.
Private Healthcare

Whether it’s 24/7 access to online GPs, pathways to speedy treatment or support from healthcare professionals, speak to us today about healthcare cover for your business.