We're here for you

Supporting you during the coronavirus pandemic

Last updated: 6 November 2020

Keeping your health on track

If you have a health concern and you’ve put off diagnosis or treatment, please don’t delay any longer. We’re here to help you keep your health on track.

  Find out more

Helping you get the support you need

Our promise to you

“We’re committed to doing the right thing by our members. Any reduction in claims costs compared to 2019* arising from delays in treatment due to the coronavirus crisis will be refunded in proportion to your subscription paid.”

Tracy Garrad, CEO AXA Health

Support in uncertain times

Our Clinical Support Centre gives you access to specialist consultations for a range of conditions, from the safety and comfort of your own home.  Call us and we’ll connect you to the right specialist.

Unlimited access to your online GP service

With AXA Doctor at Hand, powered by Doctor Care Anywhere, you can see a GP safely from home by video or phone call, whenever you need to 24/7.  Right now, we’re giving you unlimited access to AXA Doctor at Hand as part of your AXA Health membership.

Subject to appointment availability and the Doctor Care Anywhere fair-usage policy.

Support for your mental health

Right now, looking after our mental wellbeing is important. So we’ve teamed up with Thrive – the app that helps you boost your mental wellbeing and build resilience – to offer our individual and SME members a free subscription until 31 March 2021.

More services for you

Don’t forget, we have a range of health and wellbeing services to support you during these challenging times. From talking to a physiotherapist by phone to checking your medication with a pharmacist, it’s all at your fingertips for you to use.

Cash payment if you’re admitted to hospital

We’ve increased the NHS cash benefit payment by £100 per night until 31st March 2021. If you have any NHS in-patient treatment or NHS cancer radiotherapy or chemotherapy that we would have covered if you had had it privately, you can claim this benefit.

The overall NHS cash benefit limits have not increased; just the amount per night or per treatment. This applies to all individual and SME plans including those that didn’t previously have the benefit. You can also claim if you’re hospitalised for COVID-19-related conditions.

Removal of restrictions for Individual and SME members

Until further notice, there’s no excess to pay and no outpatient limits on consultations and diagnostic tests when you use our Clinical Support Centre. Normal policy limits apply to treatment.  

And from 1 December 2020, if you have a plan with an out-patient limit and you're referred for a diagnostic test through our AXA Doctor at Hand service, we won't apply an excess or out-patient benefit limits to the test, until further notice. The AXA Doctor at Hand service is not available on child only plans.

Find out how we can help you keep your health on track.

Support for employers

 

How we can help

Whether you’re planning a controlled return to the workplace or adjusting to new, remote ways of working, we’re here to help you meet the health and wellbeing needs of your teams. 

Support for large corporate employers

 

 Working safely

We’ve created a risk assessment toolkit to help you put measures in place for a safe and successful return to work. For up to date information and guidance on working safely during coronavirus pandemic, please continue to follow the advice from Department for Business, Energy & Industrial Strategy and Public Health England.

Download our Risk Assessment Toolkit Working safely during coronavirus (COVID-19) (external link)

 

Testing your employees

The government has set out guidance for bringing employees safely back into the workplace. One such consideration is deciding whether to test your employees before they return to work. Our support guide outlines our latest thoughts as we continue to monitor the situation carefully.

Download our guide to employee testing

 

Supporting your teams

As organisations develop new ways of working, the health and wellbeing of your teams is paramount. Our resource guide is packed with ways to help you support your line managers and employees - from dealing with anxiety and bereavement to top tips for home schooling tips and working from home.

Support for large corporate employers Support for SME employers

Travel and your insurance

Follow our latest guidance for travel members while travel options are restricted

Keep in touch

Make sure we have your up-to-date email address so we can keep you up to date about how we’re here for you