Employee Assistance Programme option

Small business

Help for when the everyday doesn’t go to plan

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Call us on 0800 389 7413*

Employee Assistance Programme

A family break-up. Difficulty with depression. Struggles with debt. Your employees bring so much more to work over and above themselves and the skills you employed them for. And, while some things they can manage, others might seem too much to cope with. 

With an Employee Assistance Programme (EAP) in place, they can get help with the things that are affecting them right from the start – before their everyday stresses begin to influence their wellbeing and productivity.

An EAP can have a number of benefits for your business and your team. For your employees, it can be reassuring to know that they have someone to speak to, no matter what is on their mind. It can also show your commitment to supporting their mental health and wellbeing, which can help with staff retention and productivity. Providing support through an EAP could also help to reduce the amount of absenteeism within your business, as your team is able to access help and support quickly.

Our EAP cover option is only available as part of a healthcare cover plan when chosen with at least one other cover option.

Support for life’s everyday challenges

  • Know that your people have mental health practitioners to talk to confidentially, 24 hours a day, 365 days a year.
  • Remote support for everyday worries, including fast access to fully qualified mental health professionals just a phone call away or online, with no GP referral needed.
  • Support for the everyday challenges your employees face from money worries to consumer issues, housing concerns to care of the elderly, our team are here to listen, guide and support. They’ll talk through concerns and offer possible approaches to moving forward. They won’t provide legal or financial advice, but they’ll help you or your team member make an informed decision on how to proceed.
  • Guide your teams to online help including practical, medical and wellbeing guides.
  • Increase the level of support your employees receive with EAP Premier by including up to 8 sessions or therapy.

An investment in team wellbeing

Julia’s accountancy business has eight employees. She’s always aimed for an open and honest culture within her team and likes to think that her staff will talk to her when things aren’t adding up in their personal lives. However, Julia knows that there are many things that people find it hard to talk about with someone they know, let alone with their employer. And she knows that the demands of running a small business sometimes take their toll on her, too. 

Julia has an Employee Assistance Programme included as part of her small business healthcare cover. Her staff have someone independent to talk to about their worries and concerns. And she can also reach out when she needs to.

Choose from two levels of cover

EAP Essentials

  • Remote support for everyday worries: including fast access to fully qualified mental health professionals just a phone call away or through online chat, with no GP referral needed.

  • Online help when you need it: information and guidance on a variety of practical, medical and wellbeing topics through our online portal.

  • Help with home and work life: practical, impartial information for home and family issues such as money worries or care of the elderly through our Life Mangement service. They won’t provide legal or financial advice, but provide the means to make an informed decision on how to proceed.

  • Support for your managers: to help them to meet day-to-day team challenges.

EAP Premier

  • Remote support for everyday worries: including fast access to fully qualified mental health professionals just a phone call away or through online chat, with no GP referral needed.

  • Face-to-face counselling: up to eight face-to face (or remote) sessions with a clinical specialist for each employee, if required.


  • Online help when you need it: information and guidance on a variety of practical, medical and wellbeing topics through our online portal.

  • Help with home and work life: practical, impartial information for home and family issues such as money worries or care of the elderly through our Life Mangement service. They won’t provide legal or financial advice, but provide the means to make an informed decision on how to proceed.

  • Support for your managers: to help them to meet day-to-day team challenges.

Included as standard:

Regardless of the cover options that you choose, you'll have access to the following included as standard:

  • 24/7 access to a private GP - Access to our 24/7 phone and video GP service, AXA Doctor at Hand (powered by Doctor Care Anywhere). Appointments are subject to availability. Advanced Nurse Practitioners available 8am-10pm. 
  • Muscle, bone and joint support - You and your team aged 18 and over get access to a physiotherapist over the phone or online, without the need for a GP referral.
  • Health information phone line - Our helpline is open 24/7 for health information and support from nurses and counsellors. Midwives and pharmacists are available from 8am-8pm Monday to Friday, until 4pm on Saturday, and until 12pm on Sunday.
  • Heart and cancer support - Speak to our experienced health practitioners  on the phone - they can support you and your family when living with heart and cancer conditions.
  • Access to gym discounts - In addition to your healthcare cover, you can get up to 40% off monthly Nuffield Health Fitness and Wellbeing centre memberships and Hussle Monthly+ pass fees for you and your employees. So your team can find their motivation, whether they’re training for a marathon or just getting started. Get more information and terms and conditions.

Build a plan that's right for you and your business

At AXA Health, we know that every small business is unique. That’s why we offer a choice of healthcare cover options and benefits that you can select from, so that you only pay for the cover you want.1

Choose your cover options to create a package that works best for you and your team. For more help, speak to one of our advisors on 0800 389 7413*

1If you are buying cover for 1-2 people only, you will need to include either the Treatment option or the Diagnostics Only option in your plan.

Defaqto 2024 Five_Star Expert Rated award

We’re proud that our Business Health plan has been rated 5 stars by independent financial information business, Defaqto. The Defaqto 5-star rating is based on an assessment of the overall product including all options. If some of the options are not selected, this will affect the product’s star rating.

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^Phone lines are open 8:30am-5:30pm Monday to Friday. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.