Neurodiversity Assessment and Support service

Neurodiversity refers to the different ways people’s brains think or interpret information. It’s thought that around one in seven people in the UK is neurodivergent.1 These differences, which are as natural a variation as the colour of our eyes, include alternative thinking styles, such as ADHD or autism, and specific learning differences like dyslexia. 

With the right support, neurodivergent people can harness their skills and better manage their challenges. But without an awareness or understanding of their condition getting that support can be difficult.  And, for some, getting assessed or gaining expert guidance can be long and complex.2

Working together with ProblemShared, a clinician-led online mind-health provider, we’re bringing you and your corporate clients our Neurodiversity Assessment and Support service.

Connecting your clients with expert advice and guidance

This brand-new offering connects your client’s people and their eligible family members (aged seven and over) to ProblemShared’s innovative digital platform and a network of expert practitioners, including counsellors, nurses, therapists and psychiatrists. This gives employees access to timely initial needs assessments and, where appropriate, assessment and expert early guidance for: 

- autism
- attention deficit hyperactivity disorder (ADHD)
- dyslexia
- dysgraphia
- dyscalculia.

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Neurodiversity Assessment and Support can be added as a standard opt in3 as part of Advance, our corporate health scheme.

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How it works

A timely initial needs assessment

Following a GP referral, your client's employees and their eligible family members can arrange a 45-minute video consultation with an expert practitioner to discuss their challenges, answer questions and map out a potential care plan. All they need is to contact us with the details of their referral.

Easy to access
An innovative online dashboard

Our clinical customer care team will set individuals up on ProblemShared’s secure digital platform. This offers a personal dashboard to manage assessments, fill out associated questionnaires, and access the resource library.

Comprehensive online assessments

Employees will be referred for assessment where appropriate. These are specific to individual conditions and will be conducted by video over ProblemShared’s secure platform. If the initial needs assessment suggests an employee might have multiple conditions, they’ll have a separate assessment for each.

Timely feedback and detailed reports

Following an assessment, feedback is often provided on the same day. A comprehensive report will be sent out to them within four weeks. With the right support, neurodivergent people can harness their strengths and manage their challenges.

Support beyond assessment

When it’s needed, early guidance and support may be recommended, including group sessions for ADHD and autism, educational support, and medication reviews for ADHD.

“The power of digital technology to conduct high quality remote neurodevelopmental assessments has enabled more families than ever to access a service from the comfort of their own home”

– Ellie Greenhow, Neurodevelopmental Clinical Lead/Occupational Therapist, ProblemShared

Supporting you to support your clients

We’ve developed a comprehensive service guide and video to help you familiarise yourself with the service and answer any questions you may have.



Share the news with your corporate clients with the following materials. 

Private Medical Insurance

Health Trust Schemes

Supporting neurodiversity at work

Creating inclusive workplaces means building an environment and developing a culture where everyone can thrive. Discover more ways your clients can help neurodivergent talent to harness their unique skills, such as analytical thinking, complex problem solving, creativity, innovation and empathy. 


Check out our latest blogs, articles and webinars to help your clients promote supportive environments for their neurodivergent people.


The first of its kind

Working with ProblemShared, we’ve become the first UK private healthcare provider to offer benefit for assessment and early support for neurodevelopmental challenges as a standard option on corporate schemes, your client simply needs to opt in from renewal. We’re here to help. 

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1Aston University, Neurodiversity Guide, 2020.
2Autistic children wait up to five years for an NHS appointment, The Guardian, 2022.
3The size of your client’s employee and dependant populations will influence their claims experience. This opt in benefit will be priced into your client's scheme and is available on Advance corporate health plans/schemes only.
4REBA and AXA Health Employee Wellbeing Research Report, 2022.

Questions and answers

To address the need for UK wide access to specialists, wherever you are, we’ve opted for an online service. We’ve followed clinical guidance around effectiveness and appropriateness of online assessments to determine the challenges covered and the age the assessments are suitable for. We recognise the need for assessments for under sevens and look forward to working with our clients and members to further enhance the service in the future. 

Recent research has shown how effective these services can be. It has also shown how online delivery lets young people and their families access assessments and interventions in a more timely, less stressful and flexible manner than in-person delivery: * Published online Sep 17 2021, JMIR Formative Research