We're here for you

Supporting you during the coronavirus outbreak

Getting your health back on track

Private healthcare facilities are now widely available again and ready to see private patients.*

As lockdown restrictions have been easing, private hospitals have agreed with the NHS to release some of the capacity that it offered to support the NHS.

If you have a health concern and you’ve put off diagnosis or treatment, please don’t delay any longer.

Contact us today, so we can help you get your health back on track.

  Find out more

*From time to time there may be some exceptions to this in certain areas, but we continue to work closely with private hospitals to understand any impact on our customers of local restrictions.

Last updated: 21 August 2020

Helping you get the support you need

Our promise to you

“We’re committed to doing the right thing by our members. Any reduction in claims costs compared to 2019* arising from delays in treatment due to the coronavirus crisis will be refunded in proportion to your subscription paid.”

Tracy Garrad, CEO AXA Health

Support in extraordinary times

Our new Clinical Support Centre gives you access to specialist consultations for a range of conditions, despite the lockdown, from the safety and comfort of your own home. Call us and we’ll connect you to the right specialist.

Unlimited access to your online GP service

Speak to a GP by video or phone from the safety of your home. Unlimited 24/7 online GP appointments (subject to fair-use) are now free of charge to our individual and SME members.

Support for your mental health

Right now, looking after our mental wellbeing is important. So we’ve teamed up with Thrive – the app that helps you boost your mental wellbeing and build resilience – to offer our individual and SME members a free subscription until 31 March 2021.

More services for you

Don’t forget, we have a range of health and wellbeing services to support you during these challenging times. From talking to a physiotherapist by phone to checking your medication with a pharmacist, it’s all at your fingertips for you to use.

Enhancements to your plan benefits

We’re increasing some plan benefits and removing restrictions to help you get the treatment you need.

If you can’t get the treatment you’re eligible for right now we’ll still authorise it for you, so when things return to normal you can have your treatment straightaway, as long as you maintain your cover.

No excess to pay and no outpatient limits on consultations and diagnostic tests for individual and SME members when using our new Clinical Support Centre. Normal policy limits apply to treatment.

NHS cash benefit payment increased by £100 per night from 1 April 2020 for 12 months. If you have any NHS inpatient treatment or NHS cancer radiotherapy or chemotherapy that we would have covered if you had had it privately, you can claim this benefit.

The overall NHS cash benefit limit, of a maximum of £2000 a year, has not increased; just the amount per night or per treatment. This applies to all individual and SME plans including those that which didn’t previously have the benefit. You can also claim if you’re hospitalised for COVID-19-related conditions.

Support for employers


How we can help

Whether you’re planning a controlled return to the workplace or adjusting to new, remote ways of working, we’re here to help you meet the health and wellbeing needs of your teams. 

Support for large corporate employers


 Working safely

We’ve created a risk assessment toolkit to help you put measures in place for a safe and successful return to work. For up to date information and guidance on working safely during coronavirus pandemic, please continue to follow the advice from Department for Business, Energy & Industrial Strategy and Public Health England.

Download our Risk Assessment Toolkit Working safely during coronavirus (COVID-19) (external link)


Testing your employees

The government has set out guidance for bringing employees safely back into the workplace. One such consideration is deciding whether to test your employees before they return to work. Our support guide outlines our latest thoughts as we continue to monitor the situation carefully.

Download our guide to employee testing


Supporting your teams

As organisations develop new ways of working, the health and wellbeing of your teams is paramount. Our resource guide is packed with ways to help you support your line managers and employees - from dealing with anxiety and bereavement to top tips for home schooling tips and working from home.

Support for large corporate employers Support for SME employers

Travel and your insurance

Follow our latest guidance for travel members while travel options are restricted

Keep in touch

Make sure we have your up-to-date email address so we can keep you up to date about how we’re here for you