Dr@Hand banner

Imagine a GP service that’s fit for the working day

get a quote
call us on 0800 389 7413^

AXA Doctor at Hand online doctor appointments

Imagine, after a long day making big decisions for your business, you get home late and can still have that GP appointment you need. Imagine being able to book an appointment during the working day that suits your schedule, not your surgery’s. Imagine you need a prescription ahead of your business trip abroad in 48 hours.

No waiting room, the doctor will see you now

At AXA Health we’ve imagined it all. It’s why we’ve developed our AXA Doctor at Hand service, powered by Doctor Care Anywhere.

  • With AXA Doctor at Hand, you and your team can speak to a GP by video or by phone, from anywhere in the world, day or night.
  • Appointments are usually available on the same day, often within a few hours, 24 hours a day, seven days a week.1
  • Say goodbye to rushed appointments – each one is up to 20 minutes long, giving your employees plenty of time to talk about their health concerns.
  • Just book online or use the app – there’s no limit to the appointments your team can make.2
  • The GP can provide a private specialist referral, if that’s what’s needed.3
  • If you need a prescription, you won’t have to visit a chemist – you can have your medication delivered straight to your door, or wherever you happen to be in the world.4

We know how important it is for you and your people to be able to manage your health, so AXA Doctor at Hand is included regardless of the cover options that you choose. If you want the same freedom and flexibility with your face-to-face GP appointments, we’ve thought of that too – just select our Private GP option.

How it works

Health info
Convenient video or phone appointments

Once you’ve activated your AXA Doctor at Hand account you can just book an appointment online or through the app and you and your employees could be talking to a doctor within hours. You’ll have 20 minutes to chat by video or phone from wherever’s convenient for you.

Calls answered
24/7 GP access

You and your team can talk to a GP 24 hours a day, seven days a week, 365 days a year (subject to availability). Everyone can now fit appointments around their work.

Everything from diagnosis to referrals

All their doctors are experienced and registered with the General Medical Council. They’ll be able to discuss any problems you or your employees  have and recommend treatment. They can also arrange referrals to private specialists, and may be able to refer to diagnostic tests for some conditions.4

Unlimited AXA Doctor at Hand consultations

There’s no limit to the number of times you and your employees can use our online GP service, subject to appointment availability and the Doctor Care Anywhere fair usage policy. Your employees will love the freedom and convenience of this service. It’s been built around helping them and any members of their family they include on their policy to stay fit and well, in and outside of work.

Medical records at a touch
Everything your team needs

Everything you and your team needs is in one place, from booking your appointment and seeing a GP when it suits you, to having your specialist referral sent straight to our Fast Track Appointments team (you will need to have the Outpatient Option included in your plan for the specialist consultation to be covered).  And with your permission, Doctor Care Anywhere can share information with your regular GP, so they’re updated after each appointment.

Home or abroad
Home or abroad

Whether they’re on holiday or abroad for work, your employees can get the advice, reassurance and the medicine they need to feel better.2

Face to face appointments with a private GP

Today, we need our health to fit around our busy lives, not the other way around. That’s why we’ve also made it easy for you and your employees to see a private GP in person promptly when you or one of your team members becomes ill, at a time that’s convenient for you – and your business.

Find out more about AXA Doctor at Hand, our 24/7 online GP service

Defaqto Expert Rated 5 Star Award PMI (Group) 2021                Feefo Platinum Service Award 2021

Our Business Health plan has been rated 5 Stars by independent financial information business, Defaqto. The Defaqto 5 Star Rating is based on an assessment of the overall product including all options. If some of the options are not selected, this will affect the product’s Star Rating.

Award-winning provider

  • Defaqto - 5 Star Rating
  • Feefo - Platinum Trusted Service Award

^Phone lines are open 8:30am-5:30pm Monday to Friday. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.

1Subject to availability.

2Doctor Care Anywhere fair usage policy applies.

3If you have access to outpatient consultations, out-patient limits may apply. If you don’t have private healthcare benefits any specialist referrals would need to be self-funded. All referrals and treatment recommended are on a private basis. The GPs are unable to refer to the NHS.

4 Available in most circumstances. Out-patient prescriptions and deliveries are not covered by the scheme and may cost more than on the NHS. Medicine may not available worldwide. Prescriptions are restricted in the USA and sanctioned countries.