You can contact us by using your online account or by phone, select from the menu below.
To use the Relay UK service with a textphone just enter 18001 before the number you are calling or download their app to use with your smartphone. Calls to 0800 numbers will not be charged. We may record and/or monitor calls for quality assurance, training and as a record of our conversation.
Speak to one of our Live Chat agents
Live Chat* is available: Monday to Friday 8am – 8pm and Saturday 9am -5pm.
So we can get you to the right person, select one of the below options:
- Are you a Large Corporate member?
This is if your membership is paid for by your employer.
(More than 250 employees)
Start a live chat - Are you an Individual or SME member?
This is if you pay for your plan, or someone pays on your behalf, or if its paid for by a small business. (Less than 250 employees)
We are sorry our Live Chat service is currently unavailable.
You can start a claim or talk to us about an existing claim by phone or online. Before you call, please take a look at how to make a claim and read our frequently asked questions – you may find what you are looking for.
Get the help you need; we've made sure our members can speak to an expert fast
- Have a video or phone appointment with a physiotherapist or specialist
- No need for a GP referral
- Treatment and care that’s right for you
- This service is available to members aged 18 and over
We're working with HBSUK, specialists in consultant-led digital services for muscle, bones and joint care, on their Virtual Lucy platform, so you will see these names when you use the service.
Phone
If your membership number starts with HOL (i.e. HOL/A1234567), call 0345 600 1292.
For all other membership numbers, call 0800 521 903.
Online
You can start a new claim by visiting Member Online at any time, day or night. It’s completely secure and easy to use.
Phone
If your membership number starts with AXA (i.e. AXA/R1234567), call 0800 027 1384.
If your membership number starts with HOL (i.e. HOL/A1234567), call 0345 600 1292 (Lines are open 8am to 6pm, Mon-Fri).
Online
You can start a new claim by visiting Member Online at any time, day or night. It’s completely secure and easy to use.
To enable us to direct your call more efficiently it is important that you contact us using your dedicated phone number. This can be found by logging in or registering to Member Online where this can be found. In most cases this will avoid the need to transfer your call.
If for whatever reason you are unable to log into your Member Online account please contact 0800 302 9133.
The most efficient way to contact us is to use your dedicated number, however if you are still unable to do this then please use the numbers below. Please be patient and use the descriptors given that best describe your member status and bear in mind we may still need to transfer your call.
Large Corporate Members – if you are insured as part of a large group scheme, which is funded or partially funded by your employer, call 0800 068 2494.
Small Corporate and individually insured members – If you are insured as part of a smaller scheme circa 50 or less, which is funded or partially funded by your employer or you have taken our your own individual or family policy which you pay for either direct or through a broker, please call 0800 068 2497.
(Lines are open 8am to 8pm Mon – Fri and 9am to 5pm on Sat.)
Other queries relating to your plan
To change your address, email or phone number log in to Member Online and click ‘My profile’ to get started.
By phone
You can also call us to make these changes on 0345 607 6280
(Lines are open 8am to 8pm Mon – Fri and 9am to 5pm on Sat).
If you'd like someone to make changes to your plan on your behalf, we need your permission first. You can manage 'permissions' in your online account. Just log in and go to your profile.
To query an invoice or to settle your bill, call 0800 029 4233
(Lines are open 8am to 8pm Mon – Fri and 9am to 5pm on Sat).
You can view your benefit statements online. You can also send us a question from your secure inbox online, or log in and speak to us via web chat.
If you have a query about your online account, call 0800 302 9133
(Lines are open 8am to 6pm Mon – Fri and 9am to 5pm on Sat).
We would love to hear from you, so if you want to send us feedback, please get in touch.
Phone
If your membership number starts with AXA (i.e. AXA/R1234567), call 0800 027 1384.
If you don’t know your membership number call 0800 132 203
(Lines are open 8am to 8pm Mon – Fri and 9am to 5pm on Sat).
Online
Log in to your Member Online account and select ‘Contact us’
Log in
Or complete our online form
Write to us
Customer Relations Team
AXA Health
International House
Forest Road
Tunbridge Wells
Kent
TN2 5FE
If you have a complaint, could you let us know:
- Your name and membership number
- Your contact telephone number
- The description of your complaint
- Any other relevant information about your complaint that you think may be helpful for us to know.
If you are thinking of leaving us, call 01892 512 345.
If you’re leaving an AXA Health plan provided by your employer, call 0800 032 1965.
(Lines are open 8am to 8pm Mon – Fri and 9am to 5pm on Sat)
Send us a message by completing an online form.
To find out how to claim for these products, click here
If you're abroad and need to speak to us, call +44 1892 512 345 and we will put you through to the right team.
Interested in becoming a member?
If you’re new to AXA Health or thinking of switching to us, call 0800 111 4004.
(Lines are open 9am to 7pm Mon - Fri.)