Jo Poolman

Team manager

24/7 health support line

I'm a registered nurse with over 40 years of experience. With a background in emergency and community nursing, more recently I've specialised in school and occupational health.

As manager of the 24/7 Health Support Team, I enjoy ensuring the smooth day-to-day running of the service and maintaining the high quality of support we provide for our members and their families.

I have a special interest in supporting our most vulnerable customers. In my spare time, I enjoy swimming and attending the gym, spending time with my family, and studying French.