Imagine a GP service that fits in with your client's life

AXA Doctor at Hand

Imagine your client is struggling to juggle work and family but can fit in a GP’s appointment when it suits them. Imagine they need a prescription for their child before they go away on a school trip in 48 hours.

At AXA Health we’ve imagined it all. It’s why we’ve developed our AXA Doctor at Hand service, powered by Doctor Care Anywhere1.

From a choice of appointments with GPs or Advanced Nurse Practitioners for advice, prescriptions, tests or eligible referrals3, AXA Doctor at Hand takes care of things seamlessly. 

How it works

Check list

Easy to use

Everything your client and their family needs is in one place, from booking an appointment and seeing a GP or an Advanced Nurse Practitioner when it suits them, to having a specialist referral sent straight to our Fast Track Appointments team3. And, if they want to, they can have the information shared with their regular GP, so they’re updated after each appointment.

Medical assistance
Convenient video or phone appointments

Just book an appointment online or through the AXA Doctor at Hand app and your client could be talking to a doctor or an Advanced Nurse Practitioner within hours2. They’ll have 20 minutes to chat by video or phone from wherever’s convenient for them.

Hand with cross

Everything from diagnosis to referrals

Doctor Care Anywhere doctors or Advanced Nurse Practitioners will be able to diagnose any problems your client may have and recommend treatment. If something needs looking into, the GP can refer them for some tests and scans3, without them needing to see a consultant first. 


Prescriptions made easy

If your client needs a prescription, they can be delivered to their home, office or chosen pharmacy4


24/7 GP access

Your client and their family can talk to a GP 24 hours a day, seven days a week, 365 days a year².  Advanced Nurse Practitioner appointments are available between the hours of 8am – 10pm. 


Home or abroad

When your client needs medical advice on holiday or abroad, they can get the reassurance they need to feel better. GP and Advances Nurse Practitioner appointments are available abroad, however prescriptions are only available in the UK.

1Doctor Care anywhere is not an emergency medical service and our plans do not cover emergencies.

2Subject to appointment availability.

3Dependants must be aged 18 and over for a GP to organise diagnostic testing and they must have outpatient specialist consultations and diagnostic tests on your plan / scheme. Where clinically and geographically appropriate (England, Scotland and Wales). Outpatient limits may apply. All referrals and treatment recommended are on a private basis. The GPs and Advanced Nurse Practitioners are unable to refer to the NHS. 

4Available in most circumstances. Outpatient prescriptions and delivery are not covered by the plan and may cost more than on the NHS. Prescriptions are only available in the UK. 

In good hands

The security and confidentiality of your clients’ AXA Doctor at Hand consultations are an absolute priority for AXA Health and Doctor Care Anywhere (DCA). Here’s how we are keeping their private information safe:

  • Consultations are completely confidential and bound by the levels of patient confidentiality you’d expect with medical appointments
  • The website and app use the latest security technologies to keep your clients’ information secure
  • Regular testing of the advanced encryption systems ensures there are no weaknesses in the platform and no unauthorised parties can access confidential data
  • DCA work with the authorities who oversee information governance in the NHS to ensure the platform meets NHS standards
  • Voice and video data is fully encrypted
  • Consultations are recorded and stored securely in an encrypted database - copies of video or audio consultations can easily be requested (but they are not provided through the app automatically)