Imagine your client is struggling to juggle work and family but can fit in a GP’s appointment when it suits them. Imagine they need a prescription for their child before they go away on a school trip in 48 hours.
At AXA Health we’ve imagined it all. It’s why we’ve developed our AXA Doctor at Hand service, powered by Doctor Care Anywhere1.
From a choice of appointments with GPs or Advanced Nurse Practitioners for advice, prescriptions, tests or eligible referrals3, AXA Doctor at Hand takes care of things seamlessly.
Everything your client and their family needs is in one place, from booking an appointment and seeing a GP or an Advanced Nurse Practitioner when it suits them, to having a specialist referral sent straight to our Fast Track Appointments team3. And, if they want to, they can have the information shared with their regular GP, so they’re updated after each appointment.
Just book an appointment online or through the AXA Doctor at Hand app and your client could be talking to a doctor or an Advanced Nurse Practitioner within hours2. They’ll have 20 minutes to chat by video or phone from wherever’s convenient for them.
Doctor Care Anywhere doctors or Advanced Nurse Practitioners will be able to diagnose any problems your client may have and recommend treatment. If something needs looking into, the GP can refer them for some tests and scans3, without them needing to see a consultant first.
If your client needs a prescription, they can be delivered to their home, office or chosen pharmacy4.
Your client and their family can talk to a GP 24 hours a day, seven days a week, 365 days a year². Advanced Nurse Practitioner appointments are available between the hours of 8am – 10pm.
When your client needs medical advice on holiday or abroad, they can get the reassurance they need to feel better. GP and Advances Nurse Practitioner appointments are available abroad, however prescriptions are only available in the UK.
1Doctor Care anywhere is not an emergency medical service and our plans do not cover emergencies.
2Subject to appointment availability.
3Dependants must be aged 18 and over for a GP to organise diagnostic testing and they must have outpatient specialist consultations and diagnostic tests on your plan / scheme. Where clinically and geographically appropriate (England, Scotland and Wales). Outpatient limits may apply. All referrals and treatment recommended are on a private basis. The GPs and Advanced Nurse Practitioners are unable to refer to the NHS.
4Available in most circumstances. Outpatient prescriptions and delivery are not covered by the plan and may cost more than on the NHS. Prescriptions are only available in the UK.
The security and confidentiality of your clients’ AXA Doctor at Hand consultations are an absolute priority for AXA Health and Doctor Care Anywhere (DCA). Here’s how we are keeping their private information safe: