Intermediaries

Imagine a GP service that fits in with your client's life

AXA Doctor at Hand

Imagine your client is struggling to juggle work and family but can fit in a GP’s appointment when it suits them. Imagine they need a prescription for their child before they go away on a school trip in 48 hours.

At AXA Health we’ve imagined it all. It’s why we’ve developed our AXA Doctor at Hand service, powered by Doctor Care Anywhere1.

It lets your client speak to a GP by video or by phone, from anywhere in the world, day or night2. Plus Doctor Care Anywhere doctors are highly experienced and registered with the General Medical Council. 

Doctor Care anywhere is not an emergency medical service and our plans do not cover emergencies. 

2   Subject to appointment availability and DCA Fair usage policy.

How it works

Check list
Easy to use

Everything your client and their family needs is in one place, from booking an appointment and seeing a GP when it suits them, to having a specialist referral sent straight to our Fast Track Appointments team (your clients will need to include an out-patient option in their plan for the consultation to be covered). And, if they want to, they can have the information shared with their regular GP, so they’re updated after each appointment.

Medical assistance
Convenient video or phone appointments

Just book an appointment online or through our app and your client could be talking to a doctor within hours2. They’ll have 20 minutes to chat by video or phone from wherever’s convenient for them.

Hand with cross
Everything from diagnosis to referrals

Doctor Care Anywhere doctors willl be able to diagnose any problems your client may have and recommend treatment. They can also arrange referrals to specialists, or may also be able to refer them for diagnostic tests for some conditions3. If the GP needs to prescribe something for your client, they’ll arrange for this to be delivered to their home or to a chosen pharmacy, for no more than the cost of a standard NHS prescription4.

24/7
24/7 GP access

Your client and their family can talk to a GP 24 hours a day, seven days a week, 365 days a year. Gone are the half days spent at the doctors – now appointments can be fitted around their lives.

Plane
Home or abroad

When your client needs medical advice on holiday or abroad, they can get the reassurance and the medicine they need to feel better5.

2Subject to appointment availability and the DCA Fair usage policy.

3Available from 1st December 2021, dependant on the cover option chosen. Where clinically and geographically appropriate. Dependants must be aged 18 and over for a GP to organise diagnostic testing.  

4They’ll need to pay the full prescription and delivery charge and then get reimbursed for costs above the £9.15 NHS charge.  This subsidised prescription offer has now been extended until March 31st 2021.

5Out-patient drugs are not covered on your AXA Health plan and may cost more than they would on the NHS. Medicine may not available worldwide. Prescriptions are restricted in the USA and sanctioned countries.

In good hands

The security and confidentiality of your clients’ AXA Doctor at Hand consultations are an absolute priority for AXA Health and Doctor Care Anywhere (DCA). Here’s how we are keeping their private information safe:

  • Consultations are completely confidential and bound by the levels of patient confidentiality you’d expect with medical appointments
  • The website and app use the latest security technologies to keep your clients’ information secure
  • Regular testing of the advanced encryption systems ensures there are no weaknesses in the platform and no unauthorised parties can access confidential data
  • DCA work with the authorities who oversee information governance in the NHS to ensure the platform meets NHS standards
  • Voice and video data is fully encrypted
  • Consultations are recorded and stored securely in an encrypted database - copies of video or audio consultations can easily be requested (but they are not provided through the app automatically)