Imagine a GP service that fits in with your client's life


Imagine your client is struggling to juggle work and family but can fit in a GP’s appointment when it suits them. Imagine they need a prescription for their child before they go away on a school trip in 48 hours.

At AXA Health we’ve imagined it all. It’s why we’ve developed our Doctor@Hand service.

It lets your client speak to a GP by video or by phone, from anywhere in the world, day or night.


How it works

Doctor@Hand is the GP service that fits around your client's life, not the other way round.

Check list
Easy to use

Everything your client and their family needs is in one place, from booking an appointment and seeing a GP when it suits them, to having a specialist referral sent straight to our Fast Track Appointments team (your clients will need to include an out-patient option in their plan for the consultation to be covered). And, if they want to, they can have the information shared with their regular GP, so they’re updated after each appointment.

Medical assistance
Convenient video or phone appointments

Just book an appointment online or through our app and your client could be talking to a doctor within hours. They’ll have 20 minutes to chat by video or phone from wherever’s convenient for them.

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Everything from diagnosis to referrals

All our doctors are highly experienced and registered with the General Medical Council. They’ll be able to diagnose any problems your client may have and recommend treatment. They can also arrange referrals to specialists, and your clients won’t have the hassle of going to the chemists as prescriptions can be delivered to their home or office. Please note the cost and delivery of prescriptions is not covered.

24/7 GP access

Your client and their family can talk to a GP 24 hours a day, seven days a week, 365 days a year. Gone are the half days spent at the doctors – now appointments can be fitted around their lives.

Five free consultations included with Extended Cover

When your client takes out a Personal Health plan and chooses our Extended Cover option, they’ll have access to five free Doctor@Hand consultations a year – for them and the dependants they choose to cover.

Home or abroad

When your client needs medical advice on holiday or abroad, they can get the reassurance and the medicine they need to feel better.

In good hands

The security and confidentiality of your clients’ Doctor@Hand consultations are an absolute priority for AXA Health and Doctor Care Anywhere (DCA). Here’s how we are keeping their private information safe:

  • Consultations are completely confidential and bound by the levels of patient confidentiality you’d expect with medical appointments
  • The website and app use the latest security technologies to keep your clients’ information secure
  • Regular testing of the advanced encryption systems ensures there are no weaknesses in the platform and no unauthorised parties can access confidential data
  • DCA work with the authorities who oversee information governance in the NHS to ensure the platform meets NHS standards
  • Voice and video data is fully encrypted
  • Consultations are recorded and stored securely in an encrypted database - copies of video or audio consultations can easily be requested (but they are not provided through the app automatically)