Support for muscles, bones and joints

Working Body

Problems with muscles, bones and joints have a habit of getting worse if they’re not treated. With Working Body, your clients can talk to a physiotherapist over the phone without a GP referral. They’ll assess their symptoms, talk to them about what they could mean, and help them plan what to do next. 

Individuals can access our Working Body telephone service through our Personal Health plan and can benefit from hands-on physiotherapy when the Therapies option is selected. Working Body is only avaliable to those aged 18 years and over.

How it works

Advice that fits in with busy lives

Your clients won’t have to take time out for a GP appointment. Whether it’s during a lunch break or after the school run, one call to our Working Body team could help them get moving again.

Hassle-free access to treatment

If the physiotherapist recommends specific exercises, they’ll guide your clients through some they can try at home – or even at work – and explain how to stop the pain from returning. If follow-on treatment is needed, they’ll recommend next steps.

No need to work through pain

As soon as your client feels a twinge, your clients can contact us and speak to our Working Body team. A qualified physiotherapist will call them back to talk through their symptoms and discuss possible treatment.


No need to see a GP for a referral

If your client needs physiotherapy, another hands-on therapy like osteopathy, diagnostic tests or a specialist consultation, they won’t need a GP referral . Our in-house team will find them the right expert quickly, and even get a Fast Track Appointment with a specialist if needed (your clients will need to include an out-patient option in their plan for the consultation to be covered).

Meet the people behind the service

Becki McCulloch talks about Working Body, the clinically tested musculoskeletal pathway, only available with AXA Health.