Built for today, ready for tomorrow

No two people are the same, and neither are the challenges they face. From the day-to-day struggles of the modern world to significant life events that
affect us all, everyone needs somewhere to turn for reassurance when things get too much.

Meeting the complex needs of a diverse workforce needs a fresh, personal approach – AXA Health’s Employee Assistance Programme (EAP) supports your employees
whole health, empowering them to make positive changes and guiding them to expert clinical support when they need it.

The right wellbeing support, anytime, anywhere

Online or via our app, your people have fast access to the right expert-led help, alongside a wealth of other wellbeing support to encourage and enable year‑round engagement.

Access to our 24/7 EAP helpline where they can talk to a fully qualified counsellor or mental health practitioner.
Mental health assessments to match their needs. Your employees can take one assessment to access clinically appropriate mental health support¹.
‘Best-fit’ clinician matching when booking an online mental health consultation.
Support and short-term counselling for conditions like work-related stress and burnout,² adjustment to life changes,³worry and anxiety,⁴ low mood,⁴ sleep disturbance⁵ and relationship strain.⁶
Everything all in one place – a single log-in to access our easy-to-use AXA Health app, and online portal such as:
- Digital Health Score assessment, helping build health understanding.
- A library of trusted content including bitesize videos and e-learning.

^{1 Available as part of EAP Premier only. Choose from a 5, 6 or 8 session model. 2 without signs of Major Depressive Disorder 3 If not complex grief or trauma 4 below GAD-7 threshold 5 but still able to function 6 without severe trauma response.}

Understanding the challenge (and the opportunity)

You may know what an EAP is, but you may ask yourself why do we need an EAP? Many employees are facing personal and work-related issues. Being able to support them through difficult times can be seen as part of the duty of care employers have to their employees and it can also form the cornerstone of a broader mental health strategy.

Providing health and wellbeing support for your organisation, both in and out of work, can help your employees and your business build a healthier, more inclusive workforce, where every employee feels seen, valued and able to flourish.

According to our 2025 UK Mind Health report:

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In companies with mental health support and policies in place, the proportion of people “struggling” is divided by two (8% vs. 16%), and they are more likely to flourish or get by than those without (63% vs. 53%).

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25% of people are potentially affected by anxiety, stress or depression at severe or more extreme levels, VS. 23% in 2023.

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52% of employees expect mental health support from their employer.

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>50% A headline finding from the AXA Mind Health Index is that more than half of employees report above-average stress levels, while 12% experience severe stress levels due to their work.

_{The 2025 Mind Health Report - AXA Mind Health survey was conducted between October 8th to November 11th 2024 and in 16 countries. A quota method was applied to gender, age, occupation and region. Furthermore, the data is weighted so that each country’s sample composition best reflects the demographic profile of the adult population (18- 75yo) according to the most recent census data.}

Choose the right EAP solution for your people

Find the right fit for your business and make wellbeing part of the everyday conversation. An EAP meets the needs of the individual, connecting them to the right support and inspiring them to adopt healthy habits, stay in control of their health and keep moving forward on their wellbeing journey.

Depending on how many employees you want to support, the cost per person can be as little as 50p per month¹ per person for 100 employees or 27p per month per person for 750-999 emplyees supported.

_{1 This allows for minimum spend.}

_{All prices are correct as of 1 January 2026, and are valid until 31 December 2026 and exclude VAT which shall be included on invoice. Our standard service supports employee access to the full service with helpline and in-the-moment support for dependants 16 years and over only. We can include pricing terms for full access for dependants at quote stage.}

Help to navigate all life’s twists and turns

Mental health assessment

Our EAP makes mental health support more accessible for your employees, 16 and over. No matter their entry-point, every employee’s care is informed by a number of measures, including the CORE-10 system, where appropriate. Qualified, experienced mental health practitioners and counsellors are available online and over the phone. They'll work with employees to gain an understanding of their mental health challenges or difficulties, conduct a mental health state risk assessment and help them make informed choices regarding their treatment if applicable.

24/7 EAP helpline and single-session counselling

Some problems are easier to work through than others. And it can make all the difference to have someone to talk to.

Your people can speak to a fully qualified counsellor or mental health practitioner by phone, live chat, SMS or WhatsApp – 24 hours a day, 365 days a year. They’ll identify challenges and get employees to the right onward support as soon as possible. This could be other wellbeing services offered by AXA Health or to external organisations like the NHS.

Manager support and referrals

Managers will be supported with their own challenges, as well as with any referrals they’d like to make in relation to supporting an employee. They’ll be provided with guidance to ensure they’re comfortable and assured when dealing with challenging, unfamiliar or complex situations. They can access support via the 24/7 helpline, online or via the AXA Health app, and make a referral through the 24/7 EAP helpline.

Short-term counselling

When scheduled counselling is what’s needed, our service makes it easy for people to access the right support. Employees can speak in confidence to experienced counsellors and mental health practitioners for friendly, non-judgemental support and information. Short-term counselling can be delivered in-person, by video or over the phone.¹

Life Management

Mental health challenges, such as low mood, stress and anxiety, can be impacted by other aspects of our lives. Knowing where to turn isn’t always easy. From financial worries or legal issues to housing concerns and eldercare, Life Management gives your people somewhere to turn to for guidance and practical support.²

24/7 health support line - access to nurses, midwives and pharmacists

Wider health concerns can arise at any time – day or night. Whether an employee wants to discuss their treatment options, find out more about the side-effects of their medication, or they can’t sleep because of a particular worry, support is available 24/7.³

_{1 These scheduled counselling sessions are only accessible through EAP Premier and you can choose between 5,6, and 8 session models to match your offering to the needs of your business. And because from time to time, your employees may experience more than one challenge, we never limit the support they need to one individual concern.

2 Financial consultations are available Monday to Friday between 9am and 5pm. Legal consultations are available Monday to Thursday between 8:30am and 11pm, Fridays between 8:30am and 8pm, and Saturdays between 8:30am and 4pm (BST/GMT).

3 Our 24/7 health support line includes nurses available 24/7, 365 days a year. Pharmacists and midwives are available Monday to Friday, 8am to 8pm, Saturday 8am to 4pm, and Sunday 8am to 12pm. The 24/7 health support line cannot respond to emergencies. If you require an urgent response or have a medical emergency please call 111/999 or attend A&E.}

Supporting your ongoing success

Insight to fuel your strategy

What you can’t measure you can’t manage. Central to all services with AXA Health is a comprehensive management information reporting including NPS score and CORE 10 pre and post EAP intervention to provide a clear indication of service
effectiveness.

Our account management team will work with you to bring together the insight from all of your AXA Health services to guide and inform.

Dedicated account management

Your dedicated account manager will get to know you and your business. They’ll understand the ins and outs of your health and wellbeing programme, guide around combined services, and be your consistent point of contact, on hand to ensure you’re getting all you can from each service.

Integrated mental health support

By having both your Employee Assistance Programme and your private healthcare scheme with AXA Health, you can integrate these schemes together. So, whether your employees contact their EAP service or call for support via the claims line of your private healthcare scheme, they will be routed to the same initial mental health assessment within your EAP service. This will ensure a fast route to care and irrespective of the starting point, your employee will get the appropriate support they need.

Health and Wellbeing Planner to help you plan ahead

Our Health and Wellbeing calendar connects you to our expert-curated wellbeing content and, crucially, enables you to plan ahead.

Full of relevant content that will engage and inspire your people and motivate them to proactively manage their wellbeing throughout the year. It’s free to explore, download and share across business units.

FAQs

An Employee Assistance Programme, or EAP, is an employee benefit that offers support and guidance to your employees with personal or work-related challenges related to their mind health, your role as a line manager, or for stressful life events. If you choose our EAP Premier, and where deemed appropriate by experts, this might include access to short-term counselling support too.
When an employee call us, they’ll be talking with a mental health practitioner or counsellor who will direct them to the most appropriate support for their situation.

The practitioner will start by asking them a few questions, so they understand what information they’re looking for and what support they need.

They’ll take some memorable information and their employer’s name. This helps to access their information quickly in future and identify them to support options your organisation provides for employees. The call is always completely confidential, and details are not shared with the employer.
Some problems are easier to work through than others. And when it comes to mental health concerns like low mood, anxiety, stress or burnout, it can make all the difference to have someone to talk to – anytime. The fully qualified and experienced mental health practitioners and counsellors can help with a number of challenges, including but not limited to:

Typical problems that are helped with include:

Bereavement

Debt

Alcohol and drug abuse

Violence

Stress

Illness

Relationships

Work-related issues
Our service is completely confidential, and we cannot share any personal details of any conversation. The very rare exceptions to this are if there is concern that someone may be a serious risk to themselves or others, or if there is a legal obligation to do so.

Aggregated data is provided on the number of people who have called and about the types of challenges faced, such as debt and mental health - this is aggregated and anonymised and under no circumstances would any identifiable information about an individual employee be supplied.
With Premier EAP, where scheduled counselling is needed, the service makes it easy to access the support required. A fully qualified counsellor or mental health practitioner will listen and steer the employee towards the right level of help at the right time. Scheduled counselling can be delivered face-to-face, by telephone or online via video or live chat.

Ready for an EAP that’s built for today and ready for the future?

To discuss your needs and get more information about our EAP offering, contact your AXA Health account manager or one of our wellbeing consultants today.

Other ways we can help

Keep my teams fit and well

Our wellbeing programmes, created with you, encourage your employees to feel passionate about leading healthier lives and reaching their health goals. Employee wellbeing is central to the performance, resilience and success of your business. And while it’s vital to create a supportive culture, your organisation also has an important role to play in the overall wellbeing of your people – both in and out of work.

Employee wellbeing programmes

Other ways we can help

Corporate Health Insurance

Your business relies on your people. They need to feel confident that you put their health first. Together, let’s support your health strategy with solutions that reflect the diversity, complexity, and varying needs of your entire workforce. Our comprehensive private medical insurance (PMI) creates the level of cover to suit the needs of your business and budgets.

Corporate Health Insurance

Ready to know more

Contact your intermediary or speak to us about Advance, our corporate health insurance today.

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