Being able to deal with difficult conversations effectively is an essential business skill. At times in our careers we’ll have to deliver bad news, whether giving a negative performance evaluation, challenging a colleague or client, or presenting differing options or directions of a project to several people.
This seminar focuses on how to positively approach each situation, avoid common pitfalls and manage emotionally charged situations.
Learn about:
- Understanding what makes a conversation difficult
- New strategies for handling difficult conversations effectively
- How to avoid wasting emotional energy on feeling negative about a person or situation
- How to structure the opening of a difficult conversation more effectively
- Increasing confidence and capability to get the most from difficult conversations.
For more information on our workplace wellbeing seminars, training courses and workshops, or to contact us, click below.
Expert-led
1 A recording of the event will be available for you to watch and share for up to three months afterwards.
All prices are correct as of 1 January 2025, valid until 31 March 2025 and exclude VAT. Additional costs: Please be aware for all onsite activities we may need to add the cost of travel and/or accommodation depending on location.