FAQs

Using the service

You can still use this service for physiotherapy while you’re waiting for NHS physiotherapy, or alongside the NHS treatment. It doesn’t matter whether you have an NHS GP referral or not. If you have a GP referral, you can also see a specialist via video or phone call using this service.

Access to video or phone appointments are included as part of your membership. If you need any face-to-face appointments or tests however, you will need the appropriate outpatient benefits. Any outpatient limits or contribution you normally make towards treatment each year will also apply.
Most of our members have access to our phone and online muscle, bones and joints support service, as part of their membership. However, if you’re referred for diagnostic tests, hand-on treatment or further investigation with a specialist, please check your membership handbook to find out what benefits you have access to. If you work for a large business (250 plus employees), check to see if your employer has selected the muscle, bones and joints digital service by referring to your company wellbeing hub, under the ‘working body’ section.