Access your online account
It's easy to use, secure and completely personal to you
To help you get the best out of your membership, access your online account, this is where you can:
- Explore your plan and check your cover
- Start and receive updates about your claims
- View your claims history and notifications
- Upload documents and invoices securely
- Update your details
- Securely message us with your questions
- Contact a medical professional, day or night, through our support services
- Access your member benefits and services
Access the muscles, bones and joints service
Get the help you need; we've made sure you can speak to an expert fast
- Have a video or phone appointment with a physiotherapist or specialist
- No need for a GP referral
- Treatment and care that’s right for you
- This service is available to members aged 18 and over
We're working with HBSUK, specialists in consultant-led digital services for muscle, bones and joint care, on their Virtual Lucy platform, so you will see these names when you use the service.
If you work for a large business (usually 250+ employees), check to see if your employer has selected the muscles, bones and joints digital service by referring to your company wellbeing hub, under the ‘working body’ section.
Speak to one of our Live Chat agents
Live Chat* is available: Monday to Friday 8am – 8pm and Saturday 9am -5pm.
So we can get you to the right person, select one of the below options:
Are you a Large Corporate member?
This is if your membership is paid for by your employer.
(More than 250 employees)
Are you an Individual or SME member?
This is if you pay for your plan, or someone pays on your behalf, or if its paid for by a small business. (Less than 250 employees)
We are sorry our Live Chat service is currently unavailable.