Please click here to submit your claim, and include both your itemised invoice and your receipt. If your claim is regarding any of the following, please include these details as well:
Please send us your discharge certificate
Please complete and send to us the Dental accident claim form
Please send the original or certified copy of the death certificate along with a grant of probate or letter of administration
Loss of sight or hearing
Please send your eye/ear specialist report
Please include your appointment letter
Click here to submit your claim. Please include your itemised invoice and receipt.
Is this a Medical or Non-Medical claim?
Cancelled a trip due to illness? Lost your passport? Flight delayed more than 12 hours?
We cover a variety of incidents, so we need information depending on your claim. Give us a call on +44 (0) 345 602 0303, choose option 1 and we can tell you what you need to do.
Lines open weekdays 8am - 8pm, Saturdays 9pm - 5pm. We may record and/or monitor calls for quality assurance, training, and as a record of our conversation.
Download and complete the relevant form. We’ll need to see what treatment you had and how much you paid, so hold on to any documents relating to your treatment.
For Cashback and Travel claim forms, send it to the address shown on the relevant form. If you’re sending us a Dental claim form, you can also email this securely via Member Online
If you have a general health question, don't forget our Health at Hand experts are on hand to support you, day and night. Call them on 0800 003 004.
They can even find you an English speaking doctor or dentist when you’re abroad by calling us on +44 (0) 1892 772 578.