24/7 health support line
Everyone needs to feel cared for. That’s why our experienced nurses or counsellors are here 24/7 – ready to support you whenever you need them. Because with us, you get more than just insurance. You get Cover that Cares.
- Get clear, up-to-date information.
- Included in your membership as standard decisions.
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Our discussion is completely confidential and aims to help with any medical concerns or queries by providing you with information. However, this isn’t an advisory service and does not replace any medical advice provided by your GP or specialist. Emergencies |
Speak to someone who cares – day or night
If you’ve got a health question, it’s good to have someone to talk to. Someone who understands. Someone who has the time to listen, and the knowledge to help. So it’s good to know that our experienced nurses and counsellors are here to support you 24/7.
- You might be worried about a new diagnosis or some upcoming surgery. Ask one of our experienced nurses.
- If stress is stopping you from getting a night's sleep, we're here. Our counsellors can help, even at 4am.
- If you're seeking insight into menopause or have related questions, our experienced nurses can assist you with managing symptoms like hot flushes, mood swings and brain fog. They can also guide you to specialised support if necessary.
Call a nurse or counsellor
Anytime
Our number is free to call from UK mobiles and landlines within the UK
Call 0800 003 004
Message a nurse
Anytime
Send us a message anytime. We'll get back to you within 24 hours
Send us a message
Live chat with a nurse
Monday to Friday 9am to 5pm
Chat online with one of our experienced nurses using the live chat icon to the bottom-right of your screen
Other experienced health professionals you can speak to on this service
During the day, you can also speak to a midwife or pharmacist
- If you need some reassurance during those early newborn days, speak to one of our friendly midwives.
- You may have some questions about your prescribed medication, one of our pharmacists will be happy to help.
8am - 8pm Monday to Friday
8am - 4pm Saturday
8am - 12pm Sunday
If you message us, please don't send any photos
Our cancer and heart nurse services
Speak to an experienced cancer nurse
We know that a cancer diagnosis for yourself or a loved one has a huge impact. Having someone there who understands what you’re going through can really make a difference. So our team of experienced cancer nurses are here for you – to listen when you just need a caring person to talk to, and to help with any questions. They’ll be a consistent point of contact throughout treatment and beyond.
Available 9am-5pm Monday to Friday. Outside these hours our experienced nurses and counsellors provide round the clock support by phone.
Speak to an experienced heart nurse
We have a team of nurses who are experienced with heart disease. They’re here to help with any questions you may have, and to chat through any worries.
Available 9am-5pm Monday to Friday
Outside these hours our experienced nurses and counsellors provide round the clock support by phone.
FAQs
Seeking help for a muscle, bone, or joint problem?
Get the help you need; we've made sure you can speak to an expert online, fast, and without a GP referral. Available for members aged 18 and over.