Man walking whilst on phone

Welcome to a fast, easy way to see a GP

As part of your private healthcare benefits with AXA Health, you have access to unlimited1 video or telephone appointments with our online, private GP service, AXA Doctor at Hand, powered by Doctor Care Anywhere. You’ll need to register before you can make an appointment. You can do this ahead of time, so that when you need to use the service, you’ll be set up and ready to go.

Register here or download the AXA Doctor at Hand app from your iOS or Android store. You’ll need your membership number which you’ll find on your welcome and renewal communications. You’ll also need some photo ID to validate your identity.

If you’ve already registered to use the AXA Doctor at Hand service, you don’t need to do anything. You can log in to your AXA Doctor at Hand account or request a password reminder here. Please be aware that you may need to verify your identity before booking your next appointment.

How AXA Doctor at Hand works

24/7
Anytime appointments

With AXA Doctor at Hand, GP appointments by video or phone are just a couple of taps away – 24 hours a day, seven days a week, 365 days a year2.There’s no waiting for the surgery to open. And there’s no hanging on the phone for a GP appointment.

Home or abroad
See a GP anywhere

Booking online or through the app couldn’t be easier. AXA Doctor at Hand appointments are twenty minutes long, usually available within a few hours, and you can join from anywhere in the world – at home or when you’re away.

Stethoscope
Hand-picked GPs

Appointments are with qualified doctors; experienced healthcare professionals hand-picked by Doctor Care Anywhere. You can choose the doctor you want to see. And you can get to know them, just like at a traditional GP practice.

Diagnostics
Seamless patient journeys

With our Advance corporate healthcare membership, if something needs looking into, GPs can recommend some diagnostic tests or scans.3 You might not need to see a consultant first. A specialist will review the results remotely before the GP goes through them with you over the phone or by video call, saving precious time. The GP can also contact our Fast Track Appointments team directly to arrange further treatment.

Medical records at a touch
Medical records at a touch

A copy of your appointment notes will be uploaded directly to your patient record so you’ve got a reminder of the conversation you’ve had with the doctor. Your full medical notes can be sent to your NHS GP to make sure that everyone’s in the picture.

Doctor-patient confidentiality is paramount at all times and your medical details won’t be shared with your employer.

Prescription Icon
Prescriptions made easy

If a prescription could help, you won’t even have to visit a pharmacy. Prescriptions can be delivered straight to your office, home, hotel, or a local pharmacy if it’s easier4.

Adding your family members

If family members are included as part of your private healthcare membership then they will have access to AXA Doctor at Hand too. If you are in doubt, check with your HR department.

You’ll need to add any eligible family members to your AXA Doctor at Hand profile once you’ve registered yourself. Please note you’ll need to provide photo ID for anyone over 18 and proof of guardianship for any dependants under 18.

Log in to your Doctor Care Anywhere account to add your family members today.  

If you are having problems registering for AXA Doctor at Hand please contact the Doctor Care Anywhere patient experience team on +44 (0)330 088 4980 or email contactus@doctorcareanywhere.com

1Subject to the Doctor Care Anywhere fair-usage agreement.

2Subject to appointment availability.

3If included in your AXA Health scheme, where clinically and geographically appropriate (centres in England, Scotland and Wales). Dependants must be aged 18+ for GP to organise diagnostics.

4Available in most circumstances. Out-patient prescriptions and deliveries are not covered by the scheme and may cost more than on the NHS. Medicine may not be available worldwide. Prescriptions are restricted in USA and sanctioned countries.