video - when to call NHS 111

Video: When to call NHS 111

6 August 2025

It’s a service many of us are aware of but do you know when you should call NHS 111, what information you need to give them, and what medical help they can offer?

Jo Poolman, team manager of the AXA Health 24/7 Health Support Team for members, answers these common queries and highlights exactly what the service is.

Watch more of our Health FAQs videos in our video hub, along with our Health Chats and mythbusters.