At AXA Health we’re continuously looking to evolve our products and services to meet the needs of clients and members. The next phase of this sees us launch the AXA Health Plan to a small number of direct, individual members.
The AXA Health Plan is a new healthcare proposition, based on over 1000 hours of research, talking to customers about what they really want from their private health insurance. It reflects changing customer expectations, empowering members to have more control and choice. Members can build a plan that adapts for each person included on their policy, only paying for the cover they want and need.
The plan forms part of our vision to be the healthcare provider of choice. It’s a transformation of our end-to-end quote and onboarding experience, from more flexible payment options to personalised and simpler handbooks. We’re offering a digitally-led experience through new, integrated platforms that enable our dedicated customer service teams to support you and your clients at the touch of a button. All while continuing to offer members the reassurance of fast access to private healthcare, along with health and wellbeing benefits and extras they can use every day.
The proposition is the first of its kind and as with most new plans, we’re introducing it slowly, starting with a few individual, direct members. As part of the rollout for intermediaries, we’ll be using initial learnings and continuing to ask for your views to help build an offer that is relevant and meets customer need.
We’re excited to be able to offer this for you and your clients in the future. We’ll be in touch in good time to let you know when we’re introducing the AXA Health Plan to other member groups and making it available for you, our intermediaries, so you’ll have everything you need to bring the AXA Health Plan to your clients.