Contents
- What are the benefits of online health services?
- How to prepare for an online appointment
- Online GP service
- What are the benefits of our online GP service?
- Online muscles, bones and joints service
- What are the benefits of a remote physiotherapy appointment?
- Telephone support
- Employee Assistance Programme
What are the benefits of online health services?
Online health services can have a number of benefits for your business and your team, including:
- Less time away from work: With a remote health appointment, your employees won’t need to take time out of their day to travel, they can often have their appointment at a time and place that suits them – whether that’s first thing in the morning or during their lunch break
- Stay in the comfort of your own home: When you’re feeling unwell, you often don’t want to have to leave the comfort of your own home to get to an appointment. Remote appointments mean that you won’t need to leave your house and can choose an appointment at a time that works best for you. This can be particularly beneficial for employees that live in rural locations where their GP surgery is far from their home
- Can often be seen quickly: With remote health appointments, you can often be seen quickly with many appointments being available on the same day
- More choice and flexibility: Online appointments often give you more choice over the time of your appointment and where it takes place
How to prepare for an online appointment
Make sure you have the right technology
If you’re having an online appointment, you will need to ensure that you have a laptop, phone, tablet or computer with good internet connection. If it’s a video appointment, you’ll also need a webcam or the camera on your phone/tablet
Find somewhere quiet and private
Whether you’re at home or in the office, try and find a quiet and private space where you’ll be able to comfortably speak to a practitioner and be able to clearly hear them
Check your tech
Before your appointment, check your device is either plugged in or has enough charge to last for the duration of your appointment. You should also check that you’ve got a good internet connection and that your camera and microphone are working correctly
Read the instructions provided by your practitioner
Before your appointment, ensure that you familiarise yourself with the instructions provided by your practitioner so you know how to join the appointment
Online GP service
Imagine after a long day making big decisions for your business, you get home late and can still have that GP appointment you need. Imagine being able to book an appointment during the working day that suits your schedule, not your surgery’s. Imagine you need a prescription ahead of your business trip abroad in 48 hours.
At AXA Health, we’ve imagined it all. It’s why we developed our AXA Doctor at Hand service, powered by Doctor Care Anywhere, which is included as standard when you take out business health insurance with us. Our online GP service means that you can have an appointment with a GP or Advanced Clinical Practitioner at a time and place that suits you, 24/7, 365 days a year. Advanced Clinical Practitioners are available 8am-10pm. Appointments are subject to availability.
What are the benefits of our online GP service?
Anytime appointments
With an online appointment, your employees won’t need to take time out of their day to get to an appointment. They can choose an appointment at a time and place that works for them, day or night. Appointments are subject to availability.
Hand-picked GPs and Advanced Clinical Practitioners
Video or phone appointments are with fully qualified, experienced healthcare professionals, hand-picked by Doctor Care Anywhere. You can choose the person you want to see and get to know them, just like at your local practice.
Simple appointment booking
There’s also no need for your employees to wait on the phone in order to speak to a GP surgery, they can just go online or use the app to get an appointment usually within a day.
Prescriptions made easy
If the clinician thinks a prescription could help, the e-Prescription will be uploaded to your AXA Doctor at Hand account, straight after your appointment. You can then choose to collect your medication from your local pharmacy or have it delivered to your home or office. Prescriptions are available in most circumstances and in the UK only. The costs for prescriptions and deliveries is not covered by the plan and may cost more than on the NHS.
Medical records at a touch
Your secure patient record lets you track and download your notes. Your medical notes can also be sent securely to your NHS GP, to make sure everyone’s in the loop. Patient confidentiality is paramount at all times and your medical details won’t be shared with your employer.
Everyday health at your fingertips
Everything you need to manage your everyday health is in one place. Track your treatment, review your appointment notes, book follow-up appointments and even monitor how you’re doing. If there’s something you want to tell your online healthcare professional about, you can do this too.
Online muscles, bones and joints service
What are the benefits of a remote physiotherapy appointment?
No need for a GP referral
If you or one of your team aged 18 and over needs physiotherapy, osteopathy, diagnostic tests or a specialist consultation, they won’t need a GP referral (subject to appropriate cover). Our provider, HBSUK, will then ensure they see the right expert quickly, and even get them an appointment with a specialist if needed
Advice that fits in with busy lives
With our muscles, bones and joints service, your team won’t need to take time out of their day to attend a GP appointment in order to access support. They’ll be able to speak to someone by phone or video, all from the comfort of their own home. Whether it’s during their lunch break or after the school run.
Hassle-free access to help and support
If your physiotherapist recommends specific exercises, they’ll guide you or your team through them so they can try them at home – or even at work – and explain how to help stop the pain from returning. You’ll be able to access your bespoke treatment plan on your personal patient portal. You’ll also be able to watch easy-to-follow self-help exercise videos via the portal or app. If follow-on treatment is needed, they’ll recommend next steps
Telephone support
Imagine being able to pick up the phone to speak to a nurse about a health worry that’s been bothering you in the middle of the night. Or imagine being able to speak to a pharmacist about the medication that you’ve been subscribed without having to leave the house.
At AXA Health, our 24/7 health support line is here for you and your team. Whatever your health question is. Whether it’s to do with your own health or your child’s health. Our team of nurses, counsellors, midwives and pharmacists is on hand to support you and to help put your mind at ease.
Nurses and counsellors are available 24/7. Pharmacists and midwives are available 8am-8pm Monday to Friday, 8am-4pm Saturdays and 8am-12pm Sundays. This service does not diagnose, prescribe, give medical advice or treat. Our team are here to help with information, support and guidance.
Employee Assistance Programme
When your employees are going through a difficult time, it can be reassuring to know that they have someone to speak to from the comfort of their own home. With an Employee Assistance Programme (EAP) in place, your team can get help with the things that are affecting them right from the start. (Our EAP cover option is only available as part of a healthcare cover plan when chosen with at least one other cover option).
We offer two levels of cover for our EAP:
EAP Essentials
- Remote support for everyday worries: including fast access to fully qualified mental health professionals just a phone call away or through online chat, with no GP referral needed
- Online help when you need it: information and guidance on a variety of practical, medical and wellbeing topics through our online portal
- Help with home and work life: practical, impartial information for home and family issues such as money worries or care of the elderly through our Life Management service. They won’t provide legal or financial advice, but provide the means to make an informed decision on how to proceed
- Support for your managers: to help them to meet day-to-day team challenges
EAP Premier
Provides all of the same cover as our EAP Essentials option, plus:
- Face-to-face counselling: up to eight face-to-face (or remote) sessions with a clinical specialist for each employee, if required
AXA Health business health insurance
Small business health insurance can help you support the health and wellbeing of your team, so you can show that you really value them and what they do for your business. At AXA Health, our small business health insurance plans provide cover for 1-249 employees.
We think that the best way for you to get the health insurance that’s right for you and your business is to let you build your plan yourself. We offer a range of cover options for you to choose from so you create a plan that works for your team and your budget.
Find out more about our small business health insurance cover options
Regardless of the cover options you choose, you’ll have access to many of our remote health services, including:
- Online GP service
- 24/7 health support line
- Muscles, bones and joints support
- Phone support from specialist heart and cancer nurses
Plus, you and your team will have access to offers such as discounted gym membership. (Offers are subject to change and are not part of the insured plan.)
Build a plan that's right for you
Find out more about our business health insurance, including what is and isn't covered, and get a quote
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- How does business health insurance impact tax?
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- How to manage menopause symptoms at work and at home
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