Employee Assistance Programme (EAP)

Built for today, ready for tomorrow

No two people are the same, and neither are the challenges they face. From the day-to-day struggles of the modern world to significant life events that affect us all, everyone needs somewhere to turn for reassurance when things get too much.

Meeting the complex needs of a diverse workforce needs a fresh, personal approach – an Employee Assistance Programme (EAP) that supports whole health, empowers people to make positive changes and complements their lives today.

Through their EAP, your people can get confidential, impartial support supplied by experts. From mental health struggles to life management and consumer rights, they’ll gain the right guidance and support, whenever it’s needed.

An extensive library of expert curated content, including bitesize videos, articles and learning modules.
Workouts for mind and body.
Digital Health Score assessments, helping build health understanding.
Dedicated manager-focused resources.

Understanding the challenge (and the opportunity)

Providing employees with the right support, both in and out of work, can make a world of difference. It can help your organisation tackle inequalities and build a healthier, more inclusive workforce where every employee feels seen, valued and able to flourish.

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Employees are three times more likely to have flourishing mind health when they feel supported by their employer during difficult situations, compared to those who aren’t satisfied with their company’s support.¹

illustration of woman sitting on the floor by sofa

37%
The percentage of employees surveyed with a mental health condition, such as anxiety or depression.¹

illustration of radiologists looking at x-rays

48%
Less than half of those living with a mental health condition are being looked after by a healthcare professional.¹

illustration of a lady on a phone consultation at home

72%
The percentage of UK workers, between the ages of 18 and 24, who say mental health benefits are an important factor in deciding whether to stay with an employer. This age group also has the highest prevalence of current mental health conditions (41%).¹

_{1 AXA Health 2024 UK mind health workplace report - AXA Mind Health Study was conducted between 15 October – 15 November 2023 in 16 countries among representative samples of the population aged 18–75 in each country (1,000 in each)}

Choose the right EAP solution for your people

Find the right fit for your business and make wellbeing part of the everyday conversation. An EAP meets the needs of the individual, connecting them to the right support and inspiring them to adopt healthy habits, stay in control of their health and keep moving forward on their wellbeing journey.

_{All prices are correct as of 1 April 2025, and are valid until 31 December 2025 and exclude VAT which shall be included on invoice. Our standard service supports employee access to the full service with helpline and in-the-moment support for dependants 16 years and over only. We can include pricing terms for full access for dependants at quote stage.}

Help to navigate all life’s twists and turns

App and online support

Online or via our app, your people have fast access to the right expert-led help, alongside a wealth of other wellbeing support to encourage and enable year-round engagement.

24/7 EAP helpline and in the moment support

Some problems are easier to work through than others. And it can make all the difference to have someone to talk to.

Your people can speak to a fully qualified counsellor or mental health practitioner by phone, live chat, SMS or WhatsApp – 24 hours a day, 365 days a year. They’ll identify challenges and get employees to the right onward support as soon as possible. This could be other wellbeing services offered by AXA Health or to external organisations like the NHS.

Manager support and referrals

Managers will be supported with their own challenges, as well as with any referrals they’d like to make in relation to supporting an employee. They’ll be provided with guidance to ensure they’re comfortable and assured when dealing with challenging, unfamiliar or complex situations. They can access support via the 24/7 helpline, online or via the AXA Health app, and make a referral through the 24/7 EAP helpline.

Short-term counselling

When scheduled counselling is what’s needed, our service makes it easy for people to access the right support. Employees can speak in confidence to experienced counsellors and mental health practitioners for friendly, non-judgemental support and information. Short-term counselling can be delivered in-person, by video or over the phone.

Life management

Mental health challenges, such as low mood, stress and anxiety, can be impacted by other aspects of our lives. Knowing where to turn isn’t always easy. From financial worries or legal issues to housing concerns and eldercare, Life Management gives your people somewhere to turn to for guidance and practical support.¹

24/7 health support line - access to nurses, midwives and pharmacists

Wider health concerns can arise at any time – day or night. Whether an employee wants to discuss their treatment options, find out more about the side-effects of their medication, or they can’t sleep because of a particular worry, support is available 24/7.²

_{1 Financial consultations are available Monday to Friday between 9am and 5pm. Legal consultations are available Monday to Thursday between 8:30am and 11pm, Fridays between 8:30am and 8pm, and Saturdays between 8:30am and 4pm (BST/GMT).

2 Our 24/7 health support line includes nurses available 24/7, 365 days a year. Pharmacists and midwives are available Monday to Friday, 8am to 8pm, Saturday 8am to 4pm, and Sunday 8am to 12pm.}

Intelligent booking

An employee can book online and be guided to the right support using best-fit clinician matching, based on an employee’s preferences and clinical needs. This advanced connector powers a more personal experience and helps individuals to see the right clinician, first time. This then leads to an overall better experience for your people.

FAQs

An Employee Assistance Programme, or EAP, is an employee benefit that offers support and guidance to your employees with personal or work-related challenges related to your mind health, physical health, your role as a line manager, or for stressful life events. If you choose our EAP Premier, and where deemed appropriate by experts, this might include access to short-term counselling support too.
When an employee call us, they’ll be talking with a mental health practitioner or counsellor who will direct them to the most appropriate support for their situation.

The practitioner will start by asking them a few questions, so they understand what information they’re looking for and what support they need.

They’ll take some memorable information and their employer’s name. This helps to access their information quickly in future and identify them to support options your organisation provides for employees. The call is always completely confidential, and details are not shared with the employer.
Some problems are easier to work through than others. And when it comes to mental health concerns like low mood, anxiety, stress or burnout, it can make all the difference to have someone to talk to – anytime. The fully qualified and experienced mental health practitioners and counsellors can help with a number of challenges, including but not limited to:

Typical problems that are helped with include:
- Bereavement
- Debt
- Alcohol and drug abuse
- Violence
- Stress
- Illness
- Relationships
- Work-related issues
Our service is completely confidential, and we cannot share any personal details of any conversation. The very rare exceptions to this are if there is concern that someone may be a serious risk to themselves or others, or if there is a legal obligation to do so.

Aggregated data is provided on the number of people who have called and about the types of challenges faced, such as debt and mental health - this is aggregated and anonymised and under no circumstances would any identifiable information about an individual employee be supplied.
With Premier EAP, and where scheduled counselling is needed, the service makes it easy to access the support required. A fully qualified counsellor or mental health practitioner will listen and steer the employee towards the right level of help at the right time. Scheduled counselling can be delivered face-to-face, by telephone or online via video or live chat.

Ready for an EAP that’s built for today and ready for the future?

To discuss your needs and get more information about our EAP offering, contact your AXA Health account manager or one of our wellbeing consultants today.

_{All helplines (except Legal and Financial support) are also available to your immediate family – this includes a spouse, partner, registered civil partner and children aged 16 to 24 in full-time education who are living in the same household.}

Other ways we can help

Keep my teams fit and well

Our wellbeing programmes, created with you, encourage your employees to feel passionate about leading healthier lives and reaching their health goals. Employee wellbeing is central to the performance, resilience and success of your business. And while it’s vital to create a supportive culture, your organisation also has an important role to play in the overall wellbeing of your people – both in and out of work.

Employee wellbeing programmes

Other ways we can help

Corporate Health Insurance

Your business relies on your people. They need to feel confident that you put their health first. Together, let’s support your health strategy with solutions that reflect the diversity, complexity, and varying needs of your entire workforce. Our comprehensive private medical insurance (PMI) creates the level of cover to suit the needs of your business and budgets.

Corporate Health Insurance

Ready to know more

Contact your intermediary pr speak to us about Advance, our corporate health insurance today.

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