Support for muscles, bones and joints

Working Body

Problems with muscles, bones and joints have a habit of getting worse if they’re not treated. With Working Body, your employees can talk to a physiotherapist over the phone without a GP referral. They’ll assess their symptoms, talk to them about what they could mean, and help them plan what to do next. 

Working Body is included as part of Advance, our corporate health insurance.

Keep your team fit, well and working

In 2016, 30.8 million working days were lost to bone, joint or muscle conditions. That’s one day for every employee in the UK¹. If you or one of your employees wakes up with a bad back for example, trying to get through a day at work can be tough. It could also lead to more problems and absences down the line.

Our musculoskeletal pathway2 is based on the latest clinical evidence, delivering better health for your people and better value for your corporate plan.

1 Amongst employees in full-time work in the UK, The office for National Statistics, 2016

2 Working Body is only available to those aged 18 years and over.

How it works

Advice that fits in with busy lives

Your employees won’t have to take time out for a GP appointment. Whether it’s during a lunch break or after the school run, one call to our Working Body team could help them get moving again.

Hassle-free access to treatment

If the physiotherapist recommends specific exercises, they’ll guide your employee through some they can try at home – or even at work – and explain how to stop the pain from returning. If follow-on treatment is needed, they’ll recommend next steps.

No need to work through pain

As soon as they feel a twinge, your employee can call us and speak to our Working Body team. A qualified physiotherapist will call them back to talk through their symptoms and discuss possible treatment.


No need to see a GP for a referral

If your employee needs physiotherapy, another hands-on therapy like osteopathy, diagnostic tests or a specialist consultation, they won’t need a GP referral . Our in-house team will find them the right expert quickly, and even get them a Fast Track Appointment with a specialist if needed.

“The telephone assessment was friendly, very informative and made me feel at ease. The call handler was very knowledgeable and put me at ease. I was confident that he had diagnosed my issue accurately and the outcome – physiotherapy referral - was the right one”

AXA Health member

Meet the people behind the service

Becki McCulloch talks about Working Body, the clinically tested musculoskeletal pathway, only available with AXA Health.

Working Body comes as standard

Sports injuries, repetitive strain injuries, twisted ankles – our physiotherapists are experienced in assessing and diagnosing all types of conditions over the phone. Working Body is included in all corporate health plans, and we’ll work with your in-house physiotherapists if you have them.

Your employees also don’t need to worry about their initial phone consultation affecting their out-patient limit or the number of physiotherapy sessions they’re entitled to under your plan.

Find out more about Working Body, our clinically led pathway